1. Copyright © 2014 Sky Software. All rights reserved. www.skyits.com Guest Services Dashboard

2. About Guest Services Dashboard First Implementation in August, 2014 Guest Services Dashboard is to provide hotel management with instant, real-time and quick identification for essential KPIs reflecting the quality and efficiency of the overall hotel and departments guest services Initial feedback shows substantial improvement in satisfaction level and performance efficiency in the hotel www.skyits.com Copyright © 2014 Sky Software. All rights reserved.

3. Guest Services Dashboard Features Instant Efficiency Track in real-time Quick Identification Correct Negative Trends Paperless environment Improve Satisfaction Level Align strategies and organizational goals Gain total visibility of QMS instantly Measure efficiencies/inefficiencies in real-time Saves time compared to running multiple reports No more hunting around for information from multiple reports and sources Ability to make more informed decisions based on collected business intelligence www.skyits.com Copyright © 2014 Sky Software. All rights reserved.

4. Guest Services Dashboard Widgets www.skyits.com Copyright © 2014 Sky Software. All rights reserved.

5. Work Volume Screen www.skyits.com Copyright © 2014 Sky Software. All rights reserved.

6. Courtesy Calls Feedback Screen www.skyits.com Copyright © 2014 Sky Software. All rights reserved.

7. Overdue Work Requests Screen www.skyits.com Copyright © 2014 Sky Software. All rights reserved.

8. Efficiency Ratio by Department Screen www.skyits.com Copyright © 2014 Sky Software. All rights reserved.

9. Top Requests by Category Screen www.skyits.com Copyright © 2014 Sky Software. All rights reserved.

10. Efficiency by Department Screen www.skyits.com Copyright © 2014 Sky Software. All rights reserved.

11. Testimonial www.skyits.com Copyright © 2014 Sky Software. All rights reserved. Installing the newly developed QMS Guest Services Dashboard at InterContinental Jeddah has powered the upper management at the hotel with an effective tool to monitor the overall performance of all the departments. Now, our GM is daily monitoring the dashboard and frequently sending the live performance screenshots by email to the concerned department Head. “ Muhammad Hafeez Iqbal, Director of IT InterContinental Jeddah Hotel

12. Thank You www.skyits.com Copyright © 2014 Sky Software. All rights reserved.