We think you have liked this presentation. If you wish to download it, please recommend it to your friends in any social system. Share buttons are a little bit lower. Thank you!
Presentation is loading. Please wait.
Published byNeal Manning
Modified about 1 year ago
Copyright © 2014 Sky Software. All rights reserved.
Guest Service Center (GSC) G-Link (Guest Link) Reports Internet (GSM Modem) Interactive Voice Response (IVR) QMS Mobile Interfaces Stores Horizon Quality Management System skyits.com/products/quality-management Hotel Guests Service Dept. Agents Notifications (Mobile, Pager, ) PABXPMSEMSGlitchHRMSBMS Copyright © 2014 Sky Software. All rights reserved.
Workflow 1: Guest Requests over Telephone skyits.com/products/quality-management Guest calls the GSC to request an extra bed GSC agent enters the request into QMS QMS sends the request to appropriate dept. Order taker assigns the agent to handle the request HK agent is notified via SMS & completes the order via IVR GSC agent ensures that the request is complete to guest satisfaction Copyright © 2014 Sky Software. All rights reserved.
Workflow 2: Job Request by an Employee skyits.com/products/quality-management While inspecting the room by HK, a broken bulb was found HK Supervisor adds the job of replacing the bulb via IVR instantly QMS sends the request to appropriate dept. Order taker assigns the agent to handle the request The technician receives the request and replaces the bulb The technician finishes the request via IVR Copyright © 2014 Sky Software. All rights reserved.
Workflow 3: Event-driven Job Requests skyits.com/products/quality-management Guest-related Events QMS sends the request to appropriate dept. Order taker assigns the agent to handle the request Requests are delivered to the specialized personnel separately Technicians complete their assigned Work Orders via IVR Copyright © 2014 Sky Software. All rights reserved.
Workflow 4: Job Requests based on Guest Preferences skyits.com/products/quality-management Upon check-in procedure on the PMS QMS sends the request to appropriate dept. Order taker assigns the agent to handle the request The service dept. agent receives the job details via SMS The service dept. agent completes the order via IVR Copyright © 2014 Sky Software. All rights reserved.
Components skyits.com/products/quality-management Sky Horizon Quality Management System (QMS) Sky Horizon Engineering & Maintenance System (EMS) Sky Horizon QMS Mobile Application (QMS Mobile) Sky Horizon QMS Glitch Management System Sky Horizon QMS Interactive Voice Response (QMS IVR) Sky Horizon QMS Guest Link (QMS G-Link) QMS Interfaces Copyright © 2014 Sky Software. All rights reserved.
References skyits.com/products/quality-management InterContinental Hotel Dubai Festival City Riyadh InterContinental Hotel Abu Dhabi InterContinental Hotel InterContinental Doha Hotel Four Seasons Hotel Cairo at the First Residence Crowne Plaza Hotel Dubai Jordan InterContiental Hotel Crowne Plaza Hotel Jeddah Jeddah InterContinental Hotel Mövenpick Hotel Bahrain Gefinor Rotana Beirut Crowne Plaza Hotel Abu Dhabi Yas Island Al-Khobar InterContinental Hotel Majestic Arjaan by Rotana Hotel Al-Jubail InterContinental Hotel Regency Bahrain InterContinental InterContinental Doha The City Hotel Phoenicia InterContinental Hotel Taif InterContinental Hotel Crowne Plaza Hotel Amman Crowne Plaza Riyadh Minhal Crowne Plaza Al-Khobar Crowne Plaza Doha Hotel at The Business Park Crowne Plaza Madinah Dar Al-Tawhid InterContinental Hotel Kempinski Ishtar Hotel Dar Al-Iman InterContinental Hotel Dar Al-Hijra InterContinental Hotel Dar Al-Taqwa Hotel Holiday Inn Dead Sea Hotel InterContinental Hotel Aqaba Holiday Inn Dana Hotel Rocco Forte Hotel Abu Dhabi Al Gassar Resorts Le Vendome Intercontinental Beirut One to One, The Village InterContinental Lusaka InterContinental Mauritius Resort Al Jawhara Hotel Gloria Hotel, Media City Yassat Hotel InterContinental Nairobi Leisure Lodge Sankara Hotel Crowne Plaza Nairobi Sheraton Kampala Hotel Amwaj Rotana Resort at Jumeirah Beach Hotel Fujairah Rotana Resort & Spa Media Rotana, Dubai Crowne Plaza Jordan Dead Sea Resort Kempinski Hotel Aqaba Lagoon Hotel & Resort Divan Erbil Copyright © 2014 Sky Software. All rights reserved.
Thank You skyits.com/products/quality-management Copyright © 2014 Sky Software. All rights reserved.
Quality Management System (QMS) By Sky Software Co. LLC.
Tourico Support Site Amie Padgett, Customer Service Manager Yenny Ortiz, Customer.
POWERBRAIN SOFTWARE (INDIA) POWERBRAIN SOFTWARE (INDIA) POWERHMS POWERHMS, recognized as an industry leader in providing software solutions for the Hospitality.
Duty Officer Call Response Training A Whole-Task Learning Approach.
Introduction to Telecommunication Equipment 201: PBX, ACD, IVR, CMS, CAS and Workforce Management or How to Select Add-On Telephone Systems to Fit Your.
©© 2013 SAP AG. All rights reserved. Scenario/Processes Service and Repair Scenario Overview Handling an Incoming Customer Inquiry Executing Services Creating.
Intelligent Design, Engineering, & Security Solutions.
EBS Service Management Steven Moses Principal CRM Sales Consultant, Oracle Field Service, Depot Repair Overview Presentation to NOOAUG, October 14, 2008.
Programming Web Services: RPC via SOAP and REST. 2Service-Oriented Computing RPC via SOAP A Web service is typically invoked by sending a SOAP message.
NCOAUG Training Day Summer 2008 Presentation Approve and Send Your Purchase Order via Possible Configuration Options (11i) Presented by Al Kannan,
1 ICOTS What weve learned since October 6, GETTING STARTED.
Presented by: Glenn Servis Senior Director, IT. Toshiba America Medical Systems Snapshot Headquartered in Tustin, CA Manufactures and services diagnostic.
Information System Analysis Lab 6. In this lab we will learn : Discuss level 0 diagram for Easy Travel Agency specifications.
CRM project. Agenda Introduction About Project Modules.
Table of Contents p.1…. Hosted PBX – Diagram p.2- Description p.3 - User experience p.4 - User experience p.5 - Feature set p.6 …. Virtual PBX (part.
Woods et al., Professional Front Office Management © 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. 1 Management of Data-Generating.
Minnesota State University, Mankato Purchasing Card Program Commercial Card Expense Reporting (CCER) with Wells Fargo- Mastercard (Update: 08/23/13) Commercial.
Copyright Hub Software Engineering Ltd 2010All rights reserved HubSE Backbone “design your own workflows in our ‘BPMN industry standard notation’ graphical.
MEETINGS AT UT SYSTEM and MEETING ROOM MANAGER A joint presentation by Operations and Support Services and the Office of Technology and Information Services.
Interface Development: Integrating M&Ms Designer and Azteca Cityworks at the City of Concord, North Carolina June 2005 Copyright © 2005 O ne GIS, Inc.
Best of Breed Unified Communications Virtual Platform Solutions for GCAAU Steve Boston Convergence Engineer.
Sky Software Front Office System WARNING: Spark software is registered trademarks and is protected by copyright law and international treaties. The Sky.
Facts about Welcome to this video from Ozeki. In this video I will present what makes Ozeki Phone System XE the Worlds best on-site software PBX for Windows.
Loves Travel Stops Expectations Big Sky Training Within this presentation you will read about Loves Travel Stops Expectations for service, service procedures,
Communications Solutions for Hotels/Motels IP Office.
Presentation for 04/2011. Crystal Gears® (CG as short) is a new next generation desktop digital recording system like no other before. By widely compatible.
Aligning Support Process & Software With Customer Communication Preferences Rusty Coleman, VP Sales & Marketing This presentation advances on mouse click.
COPYRIGHT © 2008 GIDEON TAYLOR CONSULTING. ALL RIGHTS RESERVED Saturday, October 11, 2014 Gt eForms Library.
Front Office Operations (Organization and the Front Office Personnel)
Standard Operating Procedures Guidelines and Support.
© 2016 SlidePlayer.com Inc. All rights reserved.