We think you have liked this presentation. If you wish to download it, please recommend it to your friends in any social system. Share buttons are a little bit lower. Thank you!
Presentation is loading. Please wait.
Published byNeal Manning
Modified about 1 year ago
Copyright © 2014 Sky Software. All rights reserved.
Guest Service Center (GSC) G-Link (Guest Link) Reports Internet (GSM Modem) Interactive Voice Response (IVR) QMS Mobile Interfaces Stores Horizon Quality Management System skyits.com/products/quality-management Hotel Guests Service Dept. Agents Notifications (Mobile, Pager, ) PABXPMSEMSGlitchHRMSBMS Copyright © 2014 Sky Software. All rights reserved.
Workflow 1: Guest Requests over Telephone skyits.com/products/quality-management Guest calls the GSC to request an extra bed GSC agent enters the request into QMS QMS sends the request to appropriate dept. Order taker assigns the agent to handle the request HK agent is notified via SMS & completes the order via IVR GSC agent ensures that the request is complete to guest satisfaction Copyright © 2014 Sky Software. All rights reserved.
Workflow 2: Job Request by an Employee skyits.com/products/quality-management While inspecting the room by HK, a broken bulb was found HK Supervisor adds the job of replacing the bulb via IVR instantly QMS sends the request to appropriate dept. Order taker assigns the agent to handle the request The technician receives the request and replaces the bulb The technician finishes the request via IVR Copyright © 2014 Sky Software. All rights reserved.
Workflow 3: Event-driven Job Requests skyits.com/products/quality-management Guest-related Events QMS sends the request to appropriate dept. Order taker assigns the agent to handle the request Requests are delivered to the specialized personnel separately Technicians complete their assigned Work Orders via IVR Copyright © 2014 Sky Software. All rights reserved.
Workflow 4: Job Requests based on Guest Preferences skyits.com/products/quality-management Upon check-in procedure on the PMS QMS sends the request to appropriate dept. Order taker assigns the agent to handle the request The service dept. agent receives the job details via SMS The service dept. agent completes the order via IVR Copyright © 2014 Sky Software. All rights reserved.
Components skyits.com/products/quality-management Sky Horizon Quality Management System (QMS) Sky Horizon Engineering & Maintenance System (EMS) Sky Horizon QMS Mobile Application (QMS Mobile) Sky Horizon QMS Glitch Management System Sky Horizon QMS Interactive Voice Response (QMS IVR) Sky Horizon QMS Guest Link (QMS G-Link) QMS Interfaces Copyright © 2014 Sky Software. All rights reserved.
References skyits.com/products/quality-management InterContinental Hotel Dubai Festival City Riyadh InterContinental Hotel Abu Dhabi InterContinental Hotel InterContinental Doha Hotel Four Seasons Hotel Cairo at the First Residence Crowne Plaza Hotel Dubai Jordan InterContiental Hotel Crowne Plaza Hotel Jeddah Jeddah InterContinental Hotel Mövenpick Hotel Bahrain Gefinor Rotana Beirut Crowne Plaza Hotel Abu Dhabi Yas Island Al-Khobar InterContinental Hotel Majestic Arjaan by Rotana Hotel Al-Jubail InterContinental Hotel Regency Bahrain InterContinental InterContinental Doha The City Hotel Phoenicia InterContinental Hotel Taif InterContinental Hotel Crowne Plaza Hotel Amman Crowne Plaza Riyadh Minhal Crowne Plaza Al-Khobar Crowne Plaza Doha Hotel at The Business Park Crowne Plaza Madinah Dar Al-Tawhid InterContinental Hotel Kempinski Ishtar Hotel Dar Al-Iman InterContinental Hotel Dar Al-Hijra InterContinental Hotel Dar Al-Taqwa Hotel Holiday Inn Dead Sea Hotel InterContinental Hotel Aqaba Holiday Inn Dana Hotel Rocco Forte Hotel Abu Dhabi Al Gassar Resorts Le Vendome Intercontinental Beirut One to One, The Village InterContinental Lusaka InterContinental Mauritius Resort Al Jawhara Hotel Gloria Hotel, Media City Yassat Hotel InterContinental Nairobi Leisure Lodge Sankara Hotel Crowne Plaza Nairobi Sheraton Kampala Hotel Amwaj Rotana Resort at Jumeirah Beach Hotel Fujairah Rotana Resort & Spa Media Rotana, Dubai Crowne Plaza Jordan Dead Sea Resort Kempinski Hotel Aqaba Lagoon Hotel & Resort Divan Erbil Copyright © 2014 Sky Software. All rights reserved.
Thank You skyits.com/products/quality-management Copyright © 2014 Sky Software. All rights reserved.
Expanding hospitality limits Copyright © 2014 Sky Software. All rights reserved.
Total software solutions for hotels, resorts, restaurants, and clubs Copyright © 2014 Sky Software. All rights reserved. Expanding horizons
Copyright © 2014 Sky Software. All rights reserved. Guest Services Dashboard.
Top 10 hotels in the world Sharee Ashby. Top 10 hotels in the world Emirates Palace, Abu Dhabi Mardan Palace Hotel, Turkey The Westin Excelsior, Rome.
YELLOW SKY HOTEL SUPPLIES L.L.C DUBAI ABOUT US Launched in Dubai,2007 Highly experienced hospitality professionals Set standards in specialized products.
Welcome to HR Network Forum at Taj Palace Hotel, Dubai.
Create Events Generate Invitations Calendar Sharing Search for Events Mobile Access Event Planning.
The Rocco Forte Collection The Rocco Forte Collection is a family of 13 highly individual hotels and resorts, with four new properties due to open within.
Quality Management System (QMS) By Sky Software Co. LLC.
EMERGENCY RESPOSE SYSTEM “DIAL 100”. “DIAL 100” is an automated system to handle Public Distress by using PSTN, GSM/CDMA/Wireless Media, CTI based Solution.
Source: J.D. Power and Associates 2002 North American Hotel Guest Satisfaction Study SM Charts and graphs extracted from this press release must be accompanied.
1 TRAINING FOR INDEPENDENT TRAVEL AGENTS. 2 Hotel Introduction Different sources to help book hotels Different hotel booking engines on website.
Digital Alchemy | 5750 Stratum Drive Fort Worth, Texas | Phone: Fax: | MXPRESS/ iNeed Tutorial.
Ozeki Informatics Ltd. | | info.ozekiphone.com | Ozeki Informatics Ltd. | | +36.
Integrating Hotspot Server with Hotel Management Server.
Hotel Technology Summit 2015 Hospitality Technology Trends - Top Two By “ The Wall Street Journal” Trend # 1; Service Automation Guests prefer to order.
Hotel Technology Tools Hotel Management. Copyright. Copyright © Texas Education Agency, These Materials are copyrighted © and trademarked ™ as the.
Regal Web Booking Engine Group Booking User Guide.
1 Today’s Honeywell Honeywell Aerospace Automation and Control Solutions $39.1B in sales for % sales outside U.S. Performance Materials and Technologies.
Open any browser and write Put your Agent Id, Login and Password which provided by us.www.holidaystore.travel.
Introduction Established in the UAE in 2007 followed by the British Virgin Islands in 2012 to deliver world class hospitality consultancy, technical services,
Trip to Orlando, Florida Destination: Disney World.
© 2009, Educational Institute Chapter 2 Hotel Organization Managing Front Office Operations Eighth Edition (333TXT or 333CIN)
Tourico Support Site Amie Padgett, Customer Service Manager Yenny Ortiz, Customer.
SMS Gateway OZEKI NG Document version: v Adding SMS functionality to Sharepoint.
Enjoy Europe Travel by Train! How to book Swiss Packages in 12 steps ?
1 Welcome to LSST Travel!. 2 Who am I? A leader in the travel industry with eight years non-profit travel experience working with various travel platforms.
Standard Tours The Destination management company of Egypt.
What is? Digitax TDS Cloud System is a last generation taxi dispatch system and fleet management that uses modern communication technologies (GPRS/UMTS,
GALA Festival 2012 Webinar Introductions Robin Godfrey, General Manager GALA Choruses (newest staff member is Kelsey,
Welcome to the Gloria Hotel The Gloria Hotel & Deluxe Hotel Apartments are situated in a prime location on Sheikh Zayed Road – A Door Step Metro station.
AL MANZIL HOTEL Address: Emaar Blvd, The Old Town Downtown Dubai CROWNE PLAZA DUBAI Address: Sheikh Zayed Rd Trade Centre. CWNE PLAZA DUBAI DEIRA.
Hospitality Business Summit Hotel Investment – The next move June 2014.
© Copyright 2009 SEEKDA GmbH – connect.seekda.com Online Multichannel Distribution via seekda connect Plattform Holidays on the Farm Austria 1.
Presented by : Team 11 Mathuvathanan M. Jayasinghe S. D. Luckshy S. T. Sujeetha L. Supervised by: Mr. Shantha Fernando Mr. Samantha Senarathne.
Source: J.D. Power and Associates 2003 North America Hotel Guest Satisfaction Index Study SM Charts and graphs extracted from this press release must be.
SMS Gateway OZEKI NG Document version: v Adding SMS functionality to SysAid.
Systems technologies // healthcare solutions. What is messenger? Multi-user messaging platform Sends messages to: Wireless Telephones (WiFi / DECT) Pocket.
Project Name: Capital Plaza – Hotel Tower Place: Abu Dhabi.
Cornerstone Base Station for Calibration Management Applied System Technologies, Inc N.W. 53rd Street, Suite 101 Fort Lauderdale, Florida
Presented by Christian Becker TripAdvisor: How reviews influence consumer purchases 5/14.
Y1.U1.3 Lodging Overview. Why Travel ? Leisure 80% Visiting Relatives Shopping Visiting friends Fine dining Beaches Business 20% Meeting Events (convention)
Kurtis Hoffman Operations Analyst Office of the University Registrar Case Western Reserve University
Hospitality Derived from the Latin word hospitare, meaning “to receive as a guest.” It refers to the act of providing food, beverages or lodging to travelers.
BioEnable Technologies Private Limited C4/1, Raksha Lekha Society, Koregoan Park, Pune Tel , Fax:
Smart Health Care Agent Smart Health Care Agent is a tool for managing health care services via phone (IVRS) and SMS. Smart Health Care.
User Experience & Interface (UXI) Proprietary & Confidential 3/25/2014 Security Notifications App Aaron Case Jessica Burciaga March 14, 2014.
1 Kenneth Osborne, 9/14/07 Inter Group communications at the Advanced Light Source. Overview of the different methods of communication between different.
© 2017 SlidePlayer.com Inc. All rights reserved.