1. Peterborough – The Trading Services Story

2. Council services are often like this……. Fragmented Poor reputation Anti growth service culture Lack of strategic vision – operational focus

3. Alignment of growth functions in one directorate - planning (policy and applications) - building control - biodiversity - heritage - climate change - highways and transport - drainage and flood risk - housing strategy - economic development - growth and infrastructure delivery - strategic property assets Review of target operating models – provider v commissioner Systems and process review Cultural shift Strong performance management Income maximisation (from statutory activity) Maximise ICT benefits Less (but better) staff Less cost Greater efficiency More income Strong reputation Staff retention Clear vision and strategy Commercially aware Developer and investor confidence Service transformation in Peterborough Outcomes Inputs

4. How it all began……. Quick delivery of local plan Great team No significant budget reductions Capacity Neighbouring authority asked for help

7. DEVELOPING THE PRODUCT Collaborative model Members supportive and light touch Flexible staffing structure (within budget, with an eye on ability to sell) Skills audit Job description updates – work anywhere Capacity assessment - flexible on in house slippages in performance / project management New outsourcing contracts include trading element Making ourselves known / making connections

8. SCOPE OF SERVICES PROVIDED Local Plan productionDevelopment management Technical administrationUniform / Enterprise EcologyWater management Section 106 management / viability assessment reviews Housing strategySecondment to projects within PCC

9. BENEFITS, RISKS, TIPS, TRICKS AND TRAPS Enables you to keep good quality, hard to find staff Great for staff development Income stream welcome Staff initially reluctant to work outside PCC Staff might be poached Income source becomes a permanent budget fixture Need to be able to reward staff for inconveniences (the home and the away team) Keep it simple (model choice)

11. Any Questions ?