1. Chapter 9 Workplace EthicsSucceeding in the World of Work Ethical Behavior 9.2 SECTION OPENER / CLOSER INSERT BOOK COVER ART Ethical Behavior

2. Chapter 9 Workplace EthicsSucceeding in the World of Work Ethical Behavior 9.2 WHAT YOU’LL LEARN Why ethics are important in the workplace How you can behave ethically in the workplace

3. Chapter 9 Workplace EthicsSucceeding in the World of Work Ethical Behavior 9.2 Your ability to behave ethically in the workplace will enable you to earn the trust and respect of your employers and coworkers. WHY IT’S IMPORTANT

4. Chapter 9 Workplace EthicsSucceeding in the World of Work Ethical Behavior 9.2 ethicsconfidentialityprejudice KEY TERMS

5. Chapter 9 Workplace EthicsSucceeding in the World of Work Ethical Behavior 9.2 Ethics are the principles of conduct that govern a group or society; the values that help people decide what is right and what is wrong. Some companies have programs to promote ethics. Ethical Behavior

6. Chapter 9 Workplace EthicsSucceeding in the World of Work Ethical Behavior 9.2 Employers expect their employees to be honest. Dishonesty is the cause of most ethical problems in the workplace. HonestyHonesty

7. Chapter 9 Workplace EthicsSucceeding in the World of Work Ethical Behavior 9.2 One way to demonstrate honesty is to be truthful in reporting your placement work hours. What might be the consequence if employees are dishonest about the time they work? Honesty About Time

8. Chapter 9 Workplace EthicsSucceeding in the World of Work Ethical Behavior 9.2 Taking money out of the cash drawer is clearly dishonest. Honesty About Money

9. Chapter 9 Workplace EthicsSucceeding in the World of Work Ethical Behavior 9.2 Don’t illegally copy company software for personal use. Don’t take office supplies home. Respecting Employers’ Property

10. Chapter 9 Workplace EthicsSucceeding in the World of Work Ethical Behavior 9.2 Confidentiality means keeping secrets from people who are not supposed to know them. Your company, coworkers, friends, and family will expect you to observe confidentiality. ConfidentialityConfidentiality

11. Chapter 9 Workplace EthicsSucceeding in the World of Work Ethical Behavior 9.2 On the surface, confidentiality seems easy. Sometimes, though, there are conflicting interests. Consider the following dilemma. ConfidentialityConfidentiality continued

12. Chapter 9 Workplace EthicsSucceeding in the World of Work Ethical Behavior 9.2 ETHICS in Action Sharing Confidential Information You are working in a doctor’s office and you see a classmate (Jane Doe) in the waiting room. Later you go home and let your family members know that you saw Jane waiting for an appointment to renew her prescription for her birth control pills. continued

13. Chapter 9 Workplace EthicsSucceeding in the World of Work Ethical Behavior 9.2 ETHICS in Action Sharing Confidential Information THINK ABOUT IT Why can’t you share info about clients / customers? What can happen if you do?

14. Chapter 9 Workplace EthicsSucceeding in the World of Work Ethical Behavior 9.2 Virtually every business includes men and women of different races, cultural backgrounds, and religions. Treat everyone fairly, openly, and honestly. FairnessFairness

15. Chapter 9 Workplace EthicsSucceeding in the World of Work Ethical Behavior 9.2 Prejudice is an unjustifiable negative attitude toward a person or group. FairnessFairness

16. Chapter 9 Workplace EthicsSucceeding in the World of Work Ethical Behavior 9.2 Prejudice can express itself as: FairnessFairness racist or sexist comments, stereotyping, name calling, and unfair generalizations.

17. Chapter 9 Workplace EthicsSucceeding in the World of Work Ethical Behavior 9.2 Prejudice in any form is hurtful, offensive, and unacceptable. Employees can be fired for practicing prejudice, and companies can be sued. FairnessFairness

18. Chapter 9 Workplace EthicsSucceeding in the World of Work Ethical Behavior 9.2 If you experience or observe prejudice in the workplace, consider whether it was an isolated incident. If the offense is deliberate, don’t ignore it, but don’t act rashly either. Handling Unethical Practices

19. Chapter 9 Workplace EthicsSucceeding in the World of Work Ethical Behavior 9.2 If you’re dealing with a customer, simply walk away and report the incident to your supervisor. If you’re dealing with a coworker, you might tell him or her you will not tolerate his or her prejudiced behavior. Handling Unethical Practices

20. Chapter 9 Workplace EthicsSucceeding in the World of Work Ethical Behavior 9.2 If that does not work, talk to your supervisor about your coworker’s offensive behavior. Look for solutions, not revenge. Handling Unethical Practices

21. Chapter 9 Workplace EthicsSucceeding in the World of Work Ethical Behavior 9.2 If your employer is unethical and you decide to take action, these pointers may help: Handling Unethical Practices Keep a detailed written record. Check your observations with others. Get advice from people you trust. continued

22. Chapter 9 Workplace EthicsSucceeding in the World of Work Ethical Behavior 9.2 Check your motives. Are you acting for the right reasons? Collect any evidence you can. Decide whether you want to remain anonymous or speak up openly. Report only facts or observations. Don’t exaggerate or speculate. Handling Unethical Practices

23. Chapter 9 Workplace EthicsSucceeding in the World of Work Ethical Behavior 9.2 SECTION OPENER / CLOSER INSERT BOOK COVER ART End of Section 9.2 Ethical Behavior