1. A. Jeff Becker Regional Transportation District Denver, CO jeff.becker@rtd-denver.com rtd-denver.com A Case Study: Longmont Human Services & General Public Demand Responsive Transportation (DRT) Coordination Volpe Webinar April 2016

2. Regional Transportation District

3. Is it feasible to coordinate DRT services to be more productive? coordination - the regulation of diverse elements into an integrated and harmonious operation

4. Objectives Coordinate independent paratransit services to improve ridership and productivity and reduce duplication. Employ a Mobility Coordinator to coordinate customer trips as appropriate on these services. Employ technology to support coordination. Develop a replicable model.

5. RTD & Via Coordinated Service Delivery in Longmont Customer Request Customer Request AaR Request Via Mobility Coordinator Via & Reservationists Call-n-Ride MobilityDR RTD Bus Via RouteMInta ke atch If denied, call Via Trip Swapping Via RouteMatc h CnR Agent Booking Call-n-Ride MobilityDR CnR Agent Booking

6. Via Vehicle 6 CnR 6:00 – 07:45 Via 7:45 – 8:45 CnR 8:45 – 10:55 Via 10:55-13:05 CnR 13:05- 14:45 Via Vehicle 7 CnR 8:05- 8:25 Via 8:25- 11:50 CnR 11:50- 12:20 Via 12:20-13:15 CnR 13:15-14:40 Via 14:40-16:05 CNR 16:05-16:55 Via Shares Time on 2 Vehicles

7. Via Shared Vehicles Trip Data Exchange

8. CapacityViaCall-n-Ride Bus Restructuring for Better Utilization

9. RTD AaR – Via Trip Exchange Post trips in AaR RouteMatch Trips accepted by Via? AaR books on AaR RouteMatch Yes All Trips Yes Customer trip eligible? RouteMatch popup Book on AaR RouteMatch No AaR Customer Request Via books accepted trips on Via RouteMatch AaR emails trip request report to Via Via emails confirmation report to AaR Trips accepted by Via? No Yes Monthly Reconciliation Reports

10. Performance

11. New FTA MSAA Data Exchange Project Address institutional, technical, sustainability and scaling problems. Establish business rules. A set of web-based interfaces and messages: Trip Data Exchange Hub Access-a-Ride Via Call-n-Ride Trip reservation request Pending trip requests Trip scheduling acceptance Requestor cancellation Trip execution Trip status request Broomfield Easy Ride Senior Resources Center