1. LOGO Reading and Writing 制作者：李响 制作者单位：广东警官学院 高等教育出版社 高等教育电子音像出版社

2. Unit 10 Interpersonal Skills and Teamwork Getting Things Ready 1 Things to Do 2 Things to Write 3 More Things to Do 4 Career Skill Description

3. Section 1 Getting Things Ready 1 to improve your interpersonal skills how to communicate with your boss and friends to write a thank-you letter In this unit, you will learn: 2 3

4. Section 1 Getting Things Ready suffer v. 受损害 concrete a. 具体的, 有形的 ultimately ad. 最终 optimistic a. 乐观的 downhearted a. 灰心丧气的 generous a. 慷慨的 acknowledge v. 承认, 答谢 milestone n. 重大事件 sympathy n. 同情 demonstrate v. 表示，证明 next

5. Section 1 Getting Things Ready intend v. 想要 equally ad. 平等地，公平地 resolve v. 解决 conflict n. 冲突 arise v. 出现 mediator n. 调解者 perspective n. 视角 chronic a. 不断的 whiner n. 哀诉者 barrier n. 障碍 next

6. Section 1 Getting Things Ready affection n. 喜爱 empathy n. 同感，共鸣 vent v. 发泄 connect with 建立关系，和谐相处 pay attention to 注意，关注 go on 发生；继续 play favourites 偏爱，偏袒 put oneself you someone else’s shoes 设身处地，换位思考 next

7. Activity 2: Read the passage in Section 2 and complete the following paragraph. Section 1 Getting Things Ready There are several concrete things you can do to improve your social skills and become closer to your colleagues, all of which will ultimately help you succeed in today’s working world. Maintain a positive, cheerful 1) toward work and life. Be generous with praise and kind words of 2). Pay attention to others. Practice active listening. Create an environment that encourages others to work together. Learn how to be an attitude encouragement next

8. Section 1 Getting Things Ready effective mediator to 3). Communicate clearly and effectively to avoid misunderstandings. Use your 4) as an effective tool. Try to see things from another person’s 5)___________ and don’t complain. You never know what you can do till you try! back sense of humour perspective resolve conflicts

9. Section 2 Things to Do Things to Do Activity 2 Listen and Write Read and Think Activity 1 back Related Information

10. Section 2 Things to Do You may be accustomed to doing things on your own, but sometimes “two heads are better than one.” Considering the ideas of co-workers, even if they are different from yours, leads to creative and effective approaches to solving problems and getting work done. Employees appreciate employees who get along with people at all levels; therefore, they seek employees who have good Related Information: next

11. Section 2 Things to Do interpersonal skills, such as communication, problem solving, and teamwork abilities. Interpersonal skills enable you to work with others harmoniously and efficiently. Working well with others involves understanding and appreciating individual differences. It also means using those differences to your best advantage. back

12. effective barrier complain resolve demonstrate acknowledge generous concrete professional Section 2 Things to Do Activity 1 Listen and Write. suffer back

13. Section 2 Things to Do Question 3 What skills do you gain through reading the passage? Question 2 Why is it important to be appreciative at the workplace? Question 1 Why should we master some skills in communicating with others? next

14. Section 2 Read and Think Improve Your Interpersonal Skills No matter how hard you work, if you can’t connect with the people working around you, your professional life will suffer. There are several concrete things you can do to improve your social skills and become closer to your colleagues, all of which will ultimately help you succeed in today’s working world. 1 Smile. Few people want to be around someone who is always downhearted. Do your best to be friendly and optimistic with your coworkers. Maintain a positive, cheerful attitude towards work and life. words

15. Section 2 Read and Think 2 Be appreciative. Find one positive thing about everyone you work with and let them hear it. Be generous with praise and kind words of encouragement.2 Be appreciative. 3 Pay attention to others. Observe what’s going on in other people’s lives. Acknowledge their happy milestones and express concern and sympathy for difficult situations. Make eye contact and address people by their first names. 4 Practise active listening. Actively listening is a way of demonstrating that you intend to hear and understand another’s point of view. words

16. Section 2 Read and Think 5 Bring people together. Create an environment that encourages others to work together. Treat everyone equally and don’t play favorites. Avoid talking about others behind their backs.5 Bring people together. 6 Resolve conflicts. Take a step beyond simply bringing people together and become someone who resolves conflicts when they arise. Learn how to be an effective mediator. 7 Communicate clearly. Pay close attention to both what you say and how you say it. Being a clear and effective communicator helps you avoid misunderstandings with coworkers. words

17. Section 2 Read and Think 8 Be humorous. Don’t be afraid to be funny or clever. Use your sense of humor as an effective tool to lower barriers and gain people’s affection.Be humorous 9 See it from their side. Empathy means being able to put yourself in someone else’s shoes and understand how they feel. Try to see things from another person’s perspective. 10 Don’t complain. There is nothing worse than a chronic complainer or whiner. If you simply have to vent about something, save it for your diary. You never know what you can do till you try! (347 words) translation back words

18. Section 2 Read and Think Read Story 1 first. Then fill in the blanks in Story 2 with Every Body, Some Body, Any Body and No Body in such a way as to make a positive teamwork story. Story 1: This is a story about a family of 4 brothers: Every Body, Some Body, Any Body and No Body. There was an important job to be done, and Every Body was asked to do it. Every Body was sure Some Body would do it. next Task 1 Test your problem-solving ability.

19. Section 2 Read and Think Any Body could have done it, but No Body did it. Some Body got angry with that, because it was Every Body’s job. Every Body thought Any Body could do it, but No Body realized that Every Body wouldn’t do it. In the end, Every Body blamed Some Body when No Body did what Any Body could have done. next

20. Section 2 Read and Think Story 2: The 4 brothers learned their lesson from the last endeavor and decided to unite as one. So when the next job came, 1) ____________ wanted to do it. 2) __________ tried his best and 3) __________ seemed to fall behind 4) ________________. Finally 5) ____________ did his part and the job was fulfilled successfully. Every Body Some Body No Body Every Body Any Body next

21. Section 2 Read and Think 1. This passage is about how to improve one’s interpersonal skills. 2. Firstly, you should smile and do your best to be optimistic. 3. In order to show your attention to others, you should be concerned about their private matters. T T F next Task 2 Tell whether the following statements are true or false. Write T for True and F for False.

22. Section 2 Read and Think 4. In order to communicate clearly, we should use our sense of humour. 5. When others have conflicts, we’d better stay away to avoid getting involved in the conflicts. 6. If one wants to complain about something, this passage suggests that he write his complaint in his diary. next F F T

23. Section 2 Read and Think Task 3 Give brief answers to the following questions. 1. Why should we improve our interpersonal skills?  Because it can help us succeed in our work. 2. How do we show our appreciation to others?  Give our praise and kind words of encouragement to them. 3. Why should we practise active listening?  Because it can demonstrate you intend to hear and understand other’s opinion. next

24. Section 2 Read and Think 4. Why should we communicate clearly?  Because it can help us avoid misunderstandings with coworkers. 5. What’s the function of humor in interpersonal relations?  To lower barriers and gain people’s affection. 6. How can we see things from others’ side?  Put ourselves in their shoes. next

25. Section 2 Read and Think A B 1. 鼓励的语言 a. interpersonal skills 2. 积极的态度 b. effective communication 3. 平等对待 c. words of encouragement 4. 避免误会 d. eye contact 5. 表达关心与同情 e. a positive attitude 6. 目光接触 f. avoid misunderstanding 7. 解决冲突 g. sense of humor 8. 有效交流 h. resolve conflicts 9. 幽默感 i. express concern and sympathy 10. 人际关系技巧 j. treat equally 1-c; 2-e; 3-j; 4-f; 5-i; 6-d; 7-h; 8-b; 9-g; 10-a next Task 4 Match A with B.

26. Section 2 Read and Think Task 5 Fill in the blanks with the right words or phrases. Change the form where necessary. 1. If you _______________________, you will not complain about it again. 2. As a public official, you should ______________ your words and behaviours. resolve play favourites connect with barrier take a step beyond effective avoid acknowledge put oneself in someone else’s shoes pay attention to put yourself in my shoes pay attention to next

27. Section 2 Read and Think 3. To be successful in your professional life you should learn how to ________________ your colleagues. 4. Talking about others behind their backs is a ______________ to interpersonal relations. 5.Our government should adopt ___________measures to solve the unemployment problems. 6. When he is in anger, you should ___________ conflicting with him. next connect with barrier effective avoid

28. Section 2 Read and Think 7. To demonstrate your sincerity you should ______________ apologizing. I guess they need compensation. 8. A fair leader is one who tries to avoid ____________. 9. Can you help me ____________ this technical problem? 10. With so much evidence against him he had to _______________ his error. back take a step beyond playing favourites resolve acknowledge

29. Section 3 Things to Write Things to Write Activity 2: Applied Writing Writing a Thank-you Letter Completing a thank-you letter Activity 1: Task-based Writing back

30. Section 3 Things to Write Activity 1: Task-based Writing. Writing a Thank-you Letter Writing a Thank-you Letter Task 1 Study the following tips for writing. Task 2 Study the following language for writing. Task 3 Study the following model for writing. Task 4 Write a thank you letter about a job interview. back

31. Section 3 Things to Write After a job interview, you need express your thankfulness for the interviewer’s consideration and time. Generally, your thank-you letter should include the following information: Paragraph One: Thank the interviewer for taking the time to meet with you (mention the date). Remind him/her of the position for which you interviewed. Paragraph Two: Restate your interest in the position and the company/school/organization. Mention something you learned from the interview or comment on something of importance that you discussed. Again, emphasize your Task 1 Study the following tips for writing. next

32. Section 3 Things to Write strengths, experiences, skills, accomplishments and emphasize them towards the points that the interviewer considered the most important for the position. Paragraph Three: Once again, thank the interviewer for his/her time and consideration. Provide your phone number and the hours you can best be reached. back

33. Section 3 Things to Write Words and phrases ： reach v. 联系到 strength n. 强项 weaknesses n. 弱点 assistant project manager 项目经理助理 educational background 教育背景，学历 Task 2 Study the following language for writing. next

34. Section 3 Things to Write Sentence patterns: I want to thank you for... It was a pleasure to… You were kind enough to… Meet all your needs and requirements for the position... I would enjoy having you… Thanks again for your time and consideration. back

35. Section 3 Things to Write May 10, 2009 Dear Mr. Henley, I’m writing to thank you for the chance to be interviewed for the Assistant Project Manager position yesterday. It was a pleasure to meet you and become more familiar with your business and its services. My interest in working for you and meeting all your needs and requirements for the position increased after the interview. I think my past experience and education has prepared me well to fill the position and I would work hard to make a significant contribution to your business. next Task 3 Study the following model for writing.

36. Section 3 Things to Write The position holds many opportunities that I am seeking. If necessary, you can reach me at 020- 32333333 or fclancy@e-mail.com for any additional information. I remain available all the time. Thanks again for your time and consideration. Sincerely yours, Li Lin back

37. Section 3 Things to Write Task 4 Write a thank you letter about a job interview of about 60- 80 words. back

38. Section 3 Things to Write Task 1 Look at the words. candidate n. 候选人 adaptability n. 适应性 appreciate v. 对 ··· 表示感谢 analytical a. 善于分析的 regarding prep. 关于 busy schedule 繁忙的日程 hear from 收到消息 Activitiy 2 Applied Writing. next

39. Section 3 Things to Write Task 2 Supply your own information as required and choose a word or phrase from the above to fill in the numbered blanks. Name: Title: Organization: Address: City: Province: Postcode: Tel: E-mail: next

40. Section 3 Things to Write Dear Mr./Ms.: ________ Thank you for taking the time out of your 1) _________ to talk to me about the Senior Programmer Analyst position with your company. I 2) __________ your time and consideration in interviewing me for this position. After speaking with you, I believe that I would be a perfect 3) __________ for this position, offering the quick learning and 4) __________ that is needed for this busy schedule appreciate candidate adaptability next

41. Section 3 Things to Write position. In addition to my 5) __________ for performing well, I would bring the technical and 6) __________ skills necessary to get the job done. I am very interested in working for you and look forward to 7) ______________ you once the final decisions are enthusiasm analytical hearing from next

42. Section 3 Things to Write made 8) _____________ this position. Please feel free to contact me at anytime if further information is needed. My cell phone number is _____________. Thank you again for your time and consideration. Sincerely, Your Signature Your Typed Name back regarding

43. Section 4 More Things to Do More Things to Do Activity 2 Reading More Focus on Grammar Activity 1 back

44. Build a Teamwork Culture In a teamwork environment, people understand and believe that thinking, planning, decisions and actions are better when done cooperatively. People 1) __________ that “none of us is as good as all of us.” Tips for Team Building Form teams to 2) ________ real work issues and to improve real work processes. Provide training Section 4 More Things to Do solve celebrate agreed on enables believe encourage participants personalities local staff believe Task 1 Read the passage and fill in the blanks with appropriate words from the box below. solve next

45. Section 4 More Things to Do in systematic ( 系统的 ) methods so the team puts its energy ( 精力 ) on the project, not on figuring out how to work together as a team. Hold department meetings to review projects and progress, to obtain input ( 输入 ), and to coordinate ( 协 调 ) shared work processes. If team members are not getting along, examine the work processes they own. The problem is not usually the 3) ______________of the team members. It’s the fact that the team members often haven’t 4) ___________how they will deliver a product or a service or the steps required to get something done. personalities agreed on next

46. Section 4 More Things to Do Build fun and shared occasions into the organization’s agenda. Hold luck lunches; take the team to a sporting event. Sponsor ( 赞助 ) dinners at a 5) _____ restaurant. Go hiking ( 徒步旅行 ) or to an amusement ( 娱乐 ) park. Hold a monthly company meeting. Sponsor sports teams and 6) __________ cheering team fans. Use ice breakers ( 打破僵局的东西 ) and teamwork exercises at meetings. I worked with an organization that held a weekly 7) ________meeting. Participants local encourage staff next

47. Section 4 More Things to Do took turns bringing a “fun” ice breaker to the meeting. These activities were limited to ten minutes, but they helped 8) ____________ laugh together and get to know each other — a small investment in a big sense of team. Try to 9) _____________team successes publicly. Buy everyone the same T-shirt or hat. Put team member names in a drawing ( 抽奖 ) for company goods and gifts. You are limited in teamwork only by your imagination. participants next celebrate

48. Section 4 More Things to Do Take care of the hard issues above and do the types of teamwork activities listed here. You’ll be amazed at the progress you will make in creating a teamwork culture that 10) ________ individuals to contribute more than they ever thought possible together. enables next

49. Section 4 More Things to Do Task 2 Choose the answer that best completes each sentence. 1. The sentence “none of us is as good as all of us” in the first paragraph means _________. A) none of us are good B) everyone of us is good C) we are all strong individuals D) we are stronger as a whole

50. Section 4 More Things to Do 2. The problems among a team are usually caused by __________. A) the different personalities of the team members B) the work processes the team members take C) the company’s award systems D) the organization’s teamwork culture

51. Section 4 More Things to Do 3. The underlined phrase “get along” in the 3rd paragraph means to __________. A) make progress B) go on C) be on harmonious terms D) come to a conclusion

52. Section 4 More Things to Do 4. To build fun and shared occasions into the organization’s agenda, we can do much except_____. A) taking part in sports events B) dining out together C) holding company meetings D) examining the work processes

53. Section 4 More Things to Do 5. The passage seems to suggest that good teamwork depends on _________. A) if team members work together cooperatively B) the personalities of each team member C) the monthly staff meetings to resolve issues D) if ice breakers are used effectively back

54. Section 2 Read and Think Improve Your Interpersonal Skills No matter how hard you work, if you can’t connect with the people working around you, your professional life will suffer. There are several concrete things you can do to improve your social skills and become closer to your colleagues, all of which will ultimately help you succeed in today’s working world. 1 Smile. Few people want to be around someone who is always downhearted. Do your best to be friendly and optimistic with your coworkers. Maintain a positive, cheerful attitude towards work and life.connect with back

55. Section 2 Read and Think 2 Be appreciative. Find one positive thing about everyone you work with and let them hear it. Be generous with praise and kind words of encouragement. 3 Pay attention to others. Observe what’s going on in other people’s lives. Acknowledge their happy milestones and express concern and sympathy for difficult situations. Make eye contact and address people by their first names.Pay attention to Acknowledge 4 Practice active listening. Actively listening is a way of demonstrating that you intend to hear and understand another’s point of view.demonstrating back

56. Section 2 Read and Think 5 Bring people together. Create an environment that encourages others to work together. Treat everyone equally and don’t play favourites. Avoid talking about others behind their backs.play favouritesAvoid 6 Resolve conflicts. Take a step beyond simply bringing people together and become someone who resolves conflicts when they arise. Learn how to be an effective mediator.ResolveTake a step beyond effective 7 Communicate clearly. Pay close attention to both what you say and how you say it. Being a clear and effective communicator helps you avoid misunderstandings with coworkers. back

57. Section 2 Read and Think 8 Be humorous. Don’t be afraid to be funny or clever. Use your sense of humour as an effective tool to lower barriers and gain people’s affection.sense of humour barriers 9 See it from their side. Empathy means being able to put yourself in someone else’s shoes and understand how they feel. Try to see things from another person’s perspective.put yourself in someone else’s shoes 10 Don’t complain. There is nothing worse than a chronic complainer or whiner. If you simply have to vent about something, save it for your diary.complain You never know what you can do till you try! （ 347 words ） back

58. Section 2 Language Study connect with: establish a relationship; relate 连接, 联 络；将 ··· 连起来 For example: The Party pays great attention to connecting with the people. 党十分注重与人民群众的联系。 The candidate failed to connect with the voters. 候选人 无法与选民建立关系。 back

59. Section 2 Language Study pay attention to: attend; consider carefully 注意 For example: Everyone needs to pay attention to others’ feelings. 大 家都需要照顾别人的感受。 Pay attention to what you say and do. 注意你的言行。 back

60. Section 2 Language Study acknowledge: v. admit; express thanks or gratitude for 承认；答谢 For example: acknowledge the need for reform 承认改革的需要 His services to the country were never officially acknowledged. 他对国家所做的贡献从未受到过正 式的表彰. back

61. Section 2 Language Study demonstrate: v. show clearly and deliberately; show to be true by reasoning or adducing evidence; prove 表 明；证实，论证 For example: She demonstrated her skill as a gymnast. 她显示了她的 体操技巧。 demonstrate a proposition 证明一个命题 back

62. Section 2 Language Study play favourites: 偏袒 For example: As a leader in the department, he can’t play favourites. 作为部门领导，他不能有偏袒。 It is unwise to play favourites as a leader. 当领导的如 果偏袒就不明智。 back

63. Section 2 Language Study avoid: v. stay clear of; keep from happening 远离 ; 防止 发生 For example: avoid illness with rest and a balanced diet 以休息和平 衡的饮食预防疾病 She tried to avoid meeting him. 她试图避免见他。 back

64. Section 2 Language Study resolve: v. make a firm decision about; bring to a usually successful conclusion 做决定 ; 解决 For example: resolve a conflict. 解决冲突 She resolved on making an early start. 她决定早出发。 back

65. Section 2 Language Study take a step beyond ： do more than; take further measures 除 ··· 之外，采取进一步措施 For example: Take a step beyond complaining and you will find it’s more useful. 除了抱怨之外，应该采取进一步的措 施，你就发现更有用。 They took a step beyond arguing. 他们除了争吵，还采 取了进一步措施。 back

66. Section 2 Language Study effective: a. having an intended or expected effect 有效 的 For example: The law is effective immediately. 这项法律立即生效。 take effective measures 采取有效措施 back

67. Section 2 Language Study sense of humour: 幽默感 For example: Lacking a sense of humour, his lecture is cheerless. 由 于缺乏幽默感，他的讲课毫无生机。 We all appreciate his sense of humour. 我们都很欣赏 他的幽默感。 back

68. Section 2 Language Study barrier: n. a boundary or limit 障碍，妨碍；界限 For example: Intolerance is a barrier to understanding. 偏狭是理解 的一大障碍。 the language barrier 语言上的隔阂 back

69. Section 2 Language Study put oneself in someone else’s shoes: 设身处地，换位 思考 If you put yourself in John’s shoes, you will understand his good intention. 如果你与约翰换位思 考，你就会理解他的好意。 We should learn to put ourselves in each other’s shoes. 我们应该学会替彼此考虑。 back

70. Section 2 Language Study complain: v. express feelings of pain, dissatisfaction, or resentment 抱怨，投诉 For example: Don’t always complain about the circumstance, we should struggle for what we want. 不要总是抱怨环 境，我们应该争取我们所需。 Complaining doesn’t help. 抱怨于事无补。 back

71. Section 2 Translation 提高你的交际技巧 不论你工作有多卖力，如果你不能与你周围的人 交往，你的职业生涯将遭受重创。你可以做几件具体 的事情来提高你的社会交际技巧，从而与你的同事更 为密切，这些最终都将帮助你在如今的工作环境中取 得成功。 1 ．微笑。人们都不希望周围的人总是消沉。尽 力与你的同事保持友好与乐观，对工作和生活保持一 种积极、愉快的态度。 2 ．欣赏。找出你同事的积极的一面并且告诉他 们。要大方地赞扬和鼓励他们。

72. Section 2 Translation 3 ．关注他人。观察他人的生活，承认他们快乐的里 程碑，对他们的困难表达关心与同情。保持眼睛 接触并且称呼他人的名。 4 ．积极聆听。积极聆听表明你打算听并理解他人的 观点。 5 ．团结他人。创造鼓励他人一起工作的环境。平等 对待他人，毫不偏袒。避免背后谈论他人。 6 ．解决冲突。在团结他人的基础上，进一步采取措 施，成为一个在出现冲突时能够予以解决的人。 学会成为一个有效的调停者。

73. Section 2 Translation 7 ．交流明确。密切注意所说的内容和说话的方 式。做一个可清晰并有效交流的人可以帮助你避免 与同事发生误解。 8 ．幽默。不要害怕搞笑或发挥聪明才智。利用 你的幽默感作为有效的工具来降低障碍，获取他人 的喜爱。 9 ．换位思考。同感的意思是能够换位思考并且 理解他人的感受。尽力从他人的角度来看问题。 10 ．不要抱怨。没有什么比长期抱怨或哭诉更 糟了。如果你确实需要发泄，那么请你写在日记里。 你尝试后才知道你能做得到。 back

74. Section 4 Focus on Grammar Task 1 Study the following English sentences and translate the Chinese sentences into English. 1) The teacher said to me, “You should work harder.” 父亲对我说： “ 你要好好学习。 ” My father said to me, “You should study hard.” 2) “Are you Mr. Smith?” asked a stranger. “ 你能帮我一把吗？ ” 一个女士问道。 “Will you give me a hand?” asked a lady. next

75. Section 4 Focus on Grammar 3) He told me that he was going home. 她告诉她妈妈说她要出国学习。 She told her mother that she wanted to study abroad. 4) Tom asked Mary if she would go to the movie with him. 杰克问苏珊是否愿意一起去旅游。 Jack asked Susan if /whether she would like to travel with him. next

76. Section 4 Focus on Grammar 5) The teacher said we should hand in our homework by this weekend. 经理说我们今天要加班 (work overtime) 。 The manager said we should work overtime today. next

77. Section 4 Focus on Grammar Task 2 Change the following direct speech into indirect speech. 1. She said, “I am very happy to help you.” She said that she was very happy to help me. 2. He asked me, “Do you like playing football?” He asked me if/whether I liked playing football. 3. My sister asked me, “How do you like the film?” My sister asked me how I liked the film. next

78. Section 4 Focus on Grammar 4. The captain ordered, “Be quiet.” The captain ordered us to be quiet. 5. They told the child, “The earth goes round the sun.” They told the child that the earth goes round the sun. 6. He asked Lucy, “Where did you go?” He asked Lucy where she went. back