1. September 2011 Joanne Martin Health Promotion Manager GP Engagement & Systematic Patient Management

2. September 2011 WVDGP Demographics 62,500 km 2 Population ≈ 80,000 34 Practices 86 GPs 69 Practices

3. Build a relationship based on common ground Be honest about what is working well, what areas could be improved & where to start to improve / build a relationship Building a relationship with general practice is no different to any other relationship GP engagement September 2011

4. Get to know your practice(s) – Practice principle (s) – GP(s) – Practice Manager – role & responsibility varies amongst practices – Practice Nurses; what is their role? Is there a CD nurse? Are there credentialed Nurses already claiming MBS? – Is there a special interest of the practice? Each practice is unique GP engagement September 2011

5. Build good systems for communication which underpin best practice NOT project specific & staff specific Division support: 1. Quality referral 2. Easily Navigated referral options 3. Pro-active timely patient contact 4. Quality service provision 5. GP feedback (position paper available) Strong Systems September 2011