1. 民 96/01/08 Thinking Critically about Ethics1 管理學第十六章 激勵員工 (Motivating Employees) (Motivating Employees) Thinking Critically about Ethics  報告人 : 林昌賢  Contents: 1. 番外篇 1. 番外篇 2. 主題 2. 主題

2. 民 96/01/08 Thinking Critically about Ethics2 番外篇 ( 日本 - 京都 & 東京 )

3. 民 96/01/08 Thinking Critically about Ethics3 問題敘述  背景 : 1. Most car rental firms and hotels run contests for the sales representative who books the most cars or most hotel rooms. The contest winners receive very attractive rewards. 1. Most car rental firms and hotels run contests for the sales representative who books the most cars or most hotel rooms. The contest winners receive very attractive rewards.  The incentives are attractive enough to encourage you to “steer” customers toward one of those companies even though it might not be the best or cheapest for them.  The incentives are attractive enough to encourage you to “steer” customers toward one of those companies even though it might not be the best or cheapest for them. 2. Your manager doesn’t discourage participation in these programs. 2. Your manager doesn’t discourage participation in these programs.  主角 : 1. A phone sales representative at World Adventures Travel in Dover, Delaware 1. A phone sales representative at World Adventures Travel in Dover, Delaware 2. He helps customers who have called to book vacations by finding what works best for them and their needs: 2. He helps customers who have called to book vacations by finding what works best for them and their needs:  airline flights, times, and fares, rental car, hotel reservations, etc.  airline flights, times, and fares, rental car, hotel reservations, etc.  Examples: 常見旅行社所提供的資訊 Examples

4. 民 96/01/08 Thinking Critically about Ethics4 問題探討  問題 : 1. Do you see anything wrong with this situation? Explain. 1. Do you see anything wrong with this situation? Explain. 2. What ethical issues do you see for (a) the employee, (b) the organization, and (c) the customer? 2. What ethical issues do you see for (a) the employee, (b) the organization, and (c) the customer? 3. How could an organization design performance incentive programs that encourage high level of performance without compromising ethics? 3. How could an organization design performance incentive programs that encourage high level of performance without compromising ethics?

5. 民 96/01/08 Thinking Critically about Ethics5 常見旅行社所提供的資訊 ez Travel ( 易遊網 ) ez Travel ( 易遊網 )

6. 民 96/01/08 Thinking Critically about Ethics6 常見旅行社所提供的資訊  全球網 : 旅遊問答集 & 諮詢服務  全球網 : 旅遊問答集 & 諮詢服務

7. 民 96/01/08 Thinking Critically about Ethics7 常見旅行社所提供的資訊  travel: 超級詳細的飯店及周邊資訊  travel: 超級詳細的飯店及周邊資訊

8. 民 96/01/08 Thinking Critically about Ethics8 結論 Q &A 1. (the improper attitude- the manager)  The manager doesn’t discourage participation in these programs.  The manager doesn’t discourage participation in these programs. 2. (the improper attitude- the phone sales representative ) 3. (the customer) 1) “ 知 ” 的權利 1) “ 知 ” 的權利 2) 在資訊發達的時代, 相關資料皆是隨手可得 ! 2) 在資訊發達的時代, 相關資料皆是隨手可得 ! 4. (the organization)  “ 福利制度 ” 的設立  “ 福利制度 ” 的設立 ( 獎懲制度實行的困難 ? – 考核 ) ( 獎懲制度實行的困難 ? – 考核 ) 中華職棒事件 中華職棒事件