1. Stuff They Never Taught Me About Work When I Went to School Designed Exclusively for the 2007 MASFAP Training Conference Presented by Terry D. Everson Senior Vice President of Sales & Training

2. Stuff They Taught Me – PacFAA / 2 Personal Learning Journal Initial Learning Objectives A training program is like a communication situation in one important way: If you are clear about what you want or need, and you are willing to ask for it, you are more likely to get it. In the space below, write down what you want or need from this training program. _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________

3. Stuff They Taught Me – PacFAA / 3 Ah-Ha’s

4. Stuff They Taught Me – PacFAA / 4 Agenda Welcome and Sessions Overview So You Want To Be a Leader, huh? * Leaders vs. Managers * Leadership Defined * Competencies vs. S/K/A The 24/7 Job Interview * On Becoming Management Minded * The 4 P’s Yes, Virginia, There is a Box * Pioneers Vs. Settlers Chuck, stop it. Joe’s in Right Field I Am the Boss! Live by the “Next Time Rule” * You Can’t Win Them All * Nobody’s Perfect Action Planning, The True Evaluation

5. Stuff They Taught Me – PacFAA / 5 Session Pre-Quiz T/F ____ Since you are good at your job, you know as much as anyone else about how to get ahead. ____ You are loyal to your school that you work for— and you can expect such loyalty to be rewarded. ____ You want everyone you work with to like you. ____ If you do your job well, you deserved praise and recognition. ____ You should never make mistakes on the job. ____ The more education and training you have, the better your chance for a good job. ____ If you are really good friends with the boss, you job is safe.

6. Stuff They Taught Me – PacFAA / 6 Sources of Power Managers Leaders

7. Stuff They Taught Me – PacFAA / 7 Make-Up of the Leader S/K/ACompetencies                      

8. Stuff They Taught Me – PacFAA / 8 Oprah Was Right, Partially!! Preparation Opportunity Guts

9. Stuff They Taught Me – PacFAA / 9 I Can’t Believe They Didn’t Hire Me After I Nailed the Interview (Terry’s 4 P’s)

10. Stuff They Taught Me – PacFAA / 10 Like vs. Respect Communication Emotion Logic/Reason

11. Stuff They Taught Me – PacFAA / 11 Sources of Conflict PracticalCreative StructuredFlexible

12. Stuff They Taught Me – PacFAA / 12 What is Your Role Pioneer Settler Wagon Master

13. Stuff They Taught Me – PacFAA / 13 Your Job: “He Might Be a ButtHead, But He’s My ButtHead” Rules from Betty: Don’t talk back to the coach Players play their positions Carrying Vs. Caretaking You can’t win them all Live by the “next time” rule Would I hire me? We own this place, we don’t rent it!

14. Stuff They Taught Me – PacFAA / 14 Throw It Against The Wall It Stuck! It Didn’t Stick It Stuck But It Stinks Can We Agree to Disagree? Stick to Knitting Be True To Your School The Devil Didn’t Make You Do It!

15. Stuff They Taught Me – PacFAA / 15 Call to Action 15 I will do what? By when? ActionDate Signed___________________Date______

16. Stuff They Taught Me – PacFAA / 16 Terry D. Everson Senior Vice President of Training and Sales Student Loan Xpress 3532 John Muir Drive Middleton, WI 53562 terry.everson@slxpress.com (o) 608-831-5586 (f) 608-831-5589 (c) 608-225-3762 Contact Information