1. Jurisdictional Showcase – 2011 Presenters: Casey Garber, Motor Vehicle Bureau Administrator Cathy Herigon, License Offices Bureau Administrator Brad Brester, Driver License Bureau Administrator

2. Expanded Availability of Enhanced Security Tabs Pilot in 2009 – central office, online, and four offices in the St. Louis area Tabs display a vehicle’s unique license plate number directly on the tab itself Law enforcement and citizen benefits Expanded to five offices in Kansas City area Expanded to four offices in Springfield area Challenge: Secure funding to implement in all 183 license offices in the state

3. Online Services Personalized and specialty plate applications 12-month timeline Challenge – getting entities that provide Emblem Use Authorizations on board Individual motor vehicle and driver license records 12-month timeline Challenge – setting fee to charge in light of court rulings Disabled placard applications 24-month timeline Challenge – getting physicians on board Notice of sale for individuals 12-month timeline Challenge – constraints with existing administrative rule

4. Future Project Plans Expansion of online services Revenue Portfolio System rewrite Challenge – secure funding

5. License Offices Awarded Through the Competitive Bid Process One-year contracts with three one-year renewal options Monitoring Contract compliance checks Monthly office reviews Audits Challenges: Amending existing contract and redrafting a new RFP Ensuring all offices are adhering to their commitments in the contract Tracking renewals with rebids and extensions

6. Monthly Inventory Allotments to License Offices for Plates and Tabs May 2011 – moved from quarterly to monthly allotments Simplified process for license offices Department gains better control of inventory Expect to realize a significant cost savings Preliminary analysis shows a cost savings but more time required to evaluate Offices with less than 25,000 transactions Challenge – taking into consideration “out-of-norm” inventory usage for offices

7. Future Project Plans New License Office RFP License Office Portfolio Challenge – resource availability

8. Transition to Central Issuance Process Contract award Business requirements Communication Plan December 2011 – begin rollout to all 183 license offices Challenges: Programming issues New concept Timeline for programming, UAT, procedures, etc. Acceptance by Missouri license holders

9. CDLIS Modernization and CDL Medical Certification Missouri’s status HB 430 vetoed Challenges: Obtaining Missouri statutory authority for the medical certification Timeline with implementation of central issuance and other project priorities Funding for CDL medical certification notification

10. Online Services Address changes Who is not legal to drive web site 12-month timeline Other state doing anything comparable?

11. Future Project Plans Online driver license renewals 12-36 month timeline Challenge – meeting vision and road sign, photograph and signature statutory requirements for issuance of a license, as well as other requirements such as selective service and voter application REAL-ID communication plan 12-month timeline Challenges– sending the right message to the citizens of Missouri since we are prohibited from changing procedures to be REAL-ID compliant