1. Implementation of Responsible Care Dow Chemical Korea Responsible Care In Action Feb. 9. 2001 M.Y. Hwang

2. Responsible Care In Action Responsible Care is a challenge and an opportunity

3. Responsible Care  A Public Commitment to Improve EH&S Performance.

4. Responsible Care In Action The tool developed by the chemical industry for the chemical industry

5. A Profile of Dow l Diversified chemical company l Annual sales ~ US$20 billion l More than 2000 products and services l 33 countries

6. Profile of Dow l 1/3 - basic building block chemicals like ethylene, and plastics like polystyrene. l 1/3 - industrial specialties such as epoxy resins and latexes. l 1/3 - specialty products such as agricultural chemicals and consumer products.

7. Implementation of Responsible Care Continuous Improvement l Set Goals l Develop Plans l Prioritize l Obtain Resources l Implement l Measure Performance l Review Programme

8. Responsible Care In Action Aggressively promote the Responsible Care ethic: l Fully implement Codes of Management Practices globally by 1997 l Promote Responsible Care ethic among major associations, customers, suppliers and policy makers to advocate global regulatory harmonization l Incorporate principles of sustainable development and eco-efficiency into business strategies EH&S Goals for 2005

9. Responsible Care In Action Significantly improve Dow's EH&S performance by reducing: l Injuries and illness per 200,000 working hours by 90 percent l Loss of primary containment incidents (leaks, breaks and spills) by 90 percent l Transportation incidents per 10,000 shipments by 90 percent l Process safety incidents (fires, explosions and significant chemical releases) by 90 percent l Motor vehicle incidents per 1 million miles by 50 percent l Incidents with Dow product at customer facilities (goal to be set in 2000) EH&S Goals for 2005 based on 1994

10. Responsible Care In Action Further reduce air and water emissions for global operations: l Priority compounds by 75 percent l Chemical emissions by 50 percent l Priority compounds include persistent, toxic and bio- accumulative (PTB) compounds, known human carcinogens, selected ozone depleting substances, and high-volume toxic compounds. l Related Goal: Reduce dioxin emissions by 90 percent by 2005 l Reduce the amount of waste and waste water generated per pound of production by 50 percent l Reduce energy use per pound of production by 20 percent EH&S Goals for 2005 based on 1994

11. How we implement in the Pacific What are some of challenges  Language  Culture  Status of EH&S in the external environment Answers : We can  Training  Management commitment  Constancy of purpose

12. Responsible Care In Action Major Learnings l Responsible Care is Action and Commitment l Code Translation l Prioritization and Focus l Measurement and Reporting

13. Responsible Care In Action Commitment and Action l Company committed globally l Local “selling of value” needed. “Pay me now or pay me lots later” l Organization shows commitment and support

14. Responsible Care In Action Organization Area Responsible Care Leader Area Responsible Care Team - 6 Codes Co-ordinators Country Responsible Care Leader Country EH&S Leader Code Implementers

15. Responsible Care In Action Code Translation l Used CMA Codes l Developed Implementation Plan l Translated to Pacific English

16. Responsible Care In Action Code Translation Why? l common format l efficiency l needed to be actionable l few resources l local custom

17. Responsible Care In Action Prioritization and Focus at Local Level l efficient use of resources l promote local ownership and tracking of progress l needed remotivation regularly l sharing and recognition were important l made support more difficult but was effective

18. Responsible Care In Action Monitoring Progress l Report annually to corporation l Standardized process based on CMA scoring system l Removes subjectivity

19. Responsible Care In Action Monitoring Progress l Scores by each activity l MP score is lowest of any activity l Format made comparison and review easy

20. Status Evaluation of Management Practice STAGE 1No action STAGE 2Evaluating company practices against key activity STAGE 3Developing an action plan to implement key activities STAGE 4Working on implementing the action plans STAGE 5All key activities are in place and working STAGE 6key activities in place for 1 year (practiced) and integrated in program Improvement Process and New Measurements of Performance Pacific Area Responsible Care

21. Responsible Care In Action CODE: COMMUNITY AWARENESS AND EMERGENCY RESPONSE (Community Awareness and Outreach) MANAGEMENT PRACTICE NO. 8 A continuing dialogue with local citizens to respond to questions and concerns about safety, health, and the environment, and to address other issues of interest to the community. CODE IN PLACE DEFINITION A formal mechanism in place to ensure we regularly listen and respond promptly to community issues/concerns. (Note: For dialogue with industrial neighbours, see CAER (ER) MP 9). KEY ACTIVITIES 1.Regular meetings are conducted with local community representatives, eg. Mayor, Village Chief, with follow up and action plans. 2.Tour of facilities by government officials, local community representatives, are conducted on a regular basis (same as MP 9/3) 3.Information for the local community is available on company operations, eg. covering description of facility, EH&S program, products made and uses (same as MP 9/1) 4.Outreach program exists, eg. donation/sponsorship program, visits to schools, open days (same as MP 6/1). ADDITIONALLY YOU MAY 1.Set up community advisory panel either alone or with group of companies. This may be an outcome from key activity 1. 2.Mail site newsletter to key local people. CAER Code MP8

22. Responsible Care In Action Example STATUS EVALUATION SITE/COUNTRYCODE Yochon MDI plantCommunity Awareness and Emergency KoreaResponse RESPONSIBLE PERSONMANAGEMENT PRACTICE NO. KM KOOCommunity Awareness and Outreach No. 8 STATUS OF MANAGEMENT PRACTICES REASON FOR EVALUATION (Based on key activities) KA1 -No meetings with community representative. Action plan advised. Meet with industry group only. (3) KA2 -No tours. Action plan being implemented. (4) KA3 -No information package. KM KOO working on actions needed. (3) KA4 -Have donation program in place for more than 12 months. Programme for visiting schools for 2 years. (6) (Overall score is 3. Lowest of any key activity.) What is required to achieve "Practice" in Place. -A package of information needs to be developed that can be used for tours and is available to public. -A plan on how to conduct tours needs to be developed. Who is responsible to develop/implement plans. KM KOO - with respect to tours and information package. MY HWANG - community meeting. Progress since last review None. 1st review. 9394959697 6 4 5 1 3 2 6 4 5 1 3 2 6 4 5 1 3 2 6 4 5 1 3 2 6 4 5 1 3 2 STAGESTAGE YEAR 3

23. Responsible Care In Action Conclusion l Responsible Care is not targets; its state of mind. l Responsible Care is continuous improvement of Environment Health & Safety. l Responsible Care is commitment by individuals and the corporation. l Responsible Care is not easy or a once-off programme - it requires commitment forever.

24. Responsible Care In Action Conclusion (cont.) l Responsible Care is much more than ISO 14000. l Responsible Care is a working example of a voluntary industry initiative. l Responsible Care complements appropriate regulations.

25. Responsible Care In Action Conclusion (cont.) l Responsible Care is making a difference –public commitment by chemical companies –changing cultures –openness –reduced emissions –less transportation accidents –safer working conditions overall lower risks

26. Responsible Care In Action Responsible Care is the tool of the chemical industry for long term sustainable success