1. Agencies and Sources of Assistance CONSUMER PROTECTION

2. Food and Drug Administration (FDA) Federal Agency Enforce safety standards for: Food Drugs New medicines Medications Cosmetics Can stop sale of products Safety warnings

3. Consumer Product Safety Commission (CPSC) Federal Agency Household: Toys Tools Appliances Repair or Replace Stop Investigate Complaints

4. Federal Trade Commission (FTC) Federal Agency False Advertising Illegal Sales Schemes Unfair Trade Practices

5. Bureau of Consumer Protection (BCP) Advertising Practices Consumer and Business Education Enforcement of FTC

6. Better Business Bureau (BBB) Non-Profit Organization Sponsored by local businesses Consumer services at no charge Provide: Consumer education materials Answer consumer questions General info about a company’s complaint record

7. Consumer Unions (Consumer Product-Testing Organizations) Product Safety Phones Cars Food Healthcare