2. 1. Recommendation letter 2. Congratulation letter 3. Enquiry and Request Letters 4. Letters regarding employment (job applications, meetings, promotions, resignations, retirement, etc.) 5. Thank you letter

4.  Introductory paragraph  Say what the purpose of the letter is.  2nd paragraph:  Indicate the nature and length of your relationship with the candidate, when you met, what course of yours he attended.  3rd paragraph:  Central part – use specific examples to illustrate the candidate’s skills.  List what you know about his/her academic success.  Point out any specific projects, research, seminars, etc. the candidate participated in.  List positive characteristics of the candidate you noted during the time he/she attended your classes.  Conclusion  Repeat your overall recommendation and offer further help if needed

5. Fill in the missing parts of the recommendation letter with the following words: advanced hesitate recommend further concern position rapport skills literate accomplishes Recommendation letter

6. To Whom it May ___________: I highly _________Michelle Johnson as a candidate for a teaching _______. I have worked with Michelle in my position as Principal of St. Paul's School. Michelle has a wonderful__________ with people of all ages, especially children. Her ability to connect with her students and her talent at teaching simple concepts, as well as more __________topics, are both truly superior. She has excellent written and verbal communication_______, is extremely organized, reliable and computer_______. Michelle can work independently and is able to follow through to ensure that the job gets done. She ___________these tasks with great initiative and with a very positive attitude. If you have any ___________questions with regard to her background or qualifications, please do not __________ to contact me. Sincerely, Mary Haddock Principal

7. To Whom it May Concern: I highly recommend Michelle Johnson as a candidate for a teaching position. I have worked with Michelle in my position as Principal of St. Paul's School. Michelle has a wonderful rapport with people of all ages, especially children. Her ability to connect with her students and her talent at teaching simple concepts, as well as more advanced topics, are both truly superior. She has excellent written and verbal communication skills, is extremely organized, reliable and computer literate. Michelle can work independently and is able to follow through to ensure that the job gets done. She accomplishes these tasks with great initiative and with a very positive attitude. If you have any further questions with regard to her background or qualifications, please do not hesitate to contact me. Sincerely, Mary Haddock Principal

9.  to congratulate a person or a company on a number of occasions: awards, honors, prizes, speeches, publications, anniversaries, years of service, a new job, etc.

10.  Introductory paragraph  Mention the specific occasion and say “congratulations”  Middle paragraph(s)  Tell how you learned about the good news (depending on the occasion it can be through a friend, colleague, newspaper, internet, etc)  Express your feelings regarding the occasion, without exaggerating  If this is a significant event, say what kind of effect it has on the person’s life or environment  Conclusion  Close with assurances of best wishes, love, admiration, warmth, interest, affection, delight, pleasure, etc.

12.  When you want to know about something, you write letters of enquiry. When you want to ask for something, you write a letter of request.  Occasions for writing such letters are: asking for price/samples/information/brochures of goods and services; payments; learning about any job openings; introductions; information/explanations, instructions; fundraising, etc.

13.  Introductory paragraph  Introduce yourself (and your company) briefly and give your reason for writing. Let them know of what you are interested in.  2nd paragraph  Say how you heard about the company you are contacting.  If appropriate, use the opportunity to point out the success, influence, etc. of the company on the market.  3rd paragraph  Ask for specific information.  Be precise when asking questions or making requests.  Conclusion  Use a polite expression of thanks and/or indicate further cooperation.

14. Dear Sir/ Madam, I am a student 1___ psychology 2___the University 3____ Hanover in Germany. I am writing to enquire 4___ career opportunities 5___ your company. I have seen 6 ___ your website that you have an innovative approach 7___ the recruitment and management 8___ personnel. I am 9___ my final year 10____studies and am particularly interested 1____ working 12____ the area of personnel recruitment. I would be most grateful if you could send me information 13___ what opportunities exist 14____ your company 15___ an internship 16___ the near future. Thank you 17___ advance. Yours faithfully, …

15. 1. Of 2. At 3. Of / in 4. About 5. In 6. On 7. To 8. Of 9. on 10. Of 11. In 12. In 13. On / about 14. In 15. For 16. In 17. In

17.  Occasions for writing these types of letters can be various – outstanding efforts, well- done jobs, various kinds of favours, advice or help; gifts, bonuses, loans; hospitality, etc.  These letters are often not very long, but should contain the following:

18.  Introductory paragraph  You should mention what you are grateful for and express it in an appreciative way  Middle paragraph(s)  Elaborate in detail why you are grateful for, describe the details of the event or occasion; express your feelings regarding the situation, but be careful not to exaggerate;  If the occasion or event have a positive effect on your present state, feel free to point it out  Conclusion  Close with a promise to either see the person soon or by sending greetings to the members of the family or close associates

19. “Thank you” letter Rearrange the order of paragraphs in the following thank you letter:

20. A It was very enjoyable to speak with you about the assistant account executive position at the Smith Agency. The job, as you presented it, seems to be a very good match for my skills and interests. B I appreciate the time you took to interview me. I am very interested in working for you and look forward to hearing from you about this position. C I understand your need for administrative support. My detail orientation and organizational skills will help to free you to deal with larger issues. I neglected to mention during my interview that I had worked for two summers as a temporary office worker. D In addition to my enthusiasm, I will bring to the position strong writing skills, assertiveness and the ability to encourage others to work cooperatively with the department. My artistic background will help me to work with artists on staff and provide me with an understanding of the visual aspects of our work. E Sincerely, F Dear Mr Jonson:

21. 3. KEY F Dear Mr.Jonson: A It was very enjoyable to speak with you about the assistant account executive position at the Smith Agency. The job, as you presented it, seems to be a very good match for my skills and interests. C I understand your need for administrative support. My detail orientation and organizational skills will help to free you to deal with larger issues. I neglected to mention during my interview that I had worked for two summers as a temporary office worker. D In addition to my enthusiasm, I will bring to the position strong writing skills, assertiveness and the ability to encourage others to work cooperatively with the department. My artistic background will help me to work with artists on staff and provide me with an understanding of the visual aspects of our work. B I appreciate the time you took to interview me. I am very interested in working for you and look forward to hearing from you about this position. E Sincerely, 

24. 1. Accept my heartiest C__________ on your promotion. 2. It is with R___________ that we accept your resignation, E__________ April 23. 3. I hope that you will give the E___________ resume F___________ consideration. Thank you. 4. Please do not H__________ to contact me if you need any A___________ information. 5. I K_________ your kind invitation to the conference. Thank you for the O__________ to be among such distinguished invitees. 6. I look forward to R_________ your reply soon. 7. Please accept this as F________ notice of my R________ from the position of Marketing Manager, E_______ 12 June 2008.

25. 8. I would hereby like to R_________ Mr. George Black for the Internship USA Program. 9. I am deeply A__________ of your kind support in this regard. Many T_________. 10. Should you wish to F________ discuss anything R__________ this recommendation please do not H_______ to contact me. 11. I would like to A________ for the position of a Personal Assistant A_________ in The Times on 3 May 2008. 12. C____________ on your accomplishment. 13. Please find E________ my CV for your R__________. 14. The Board of Directors R________ accepts your resignation.

26. 1. congratulations 2. regret / effective 3. enclosed / favorable 4. hesitate / additional 5. accept / opportunity 6. receiving 7. formal / resignation / effective 8. recommend 9. appreciative / thanks 10. further / related / hesitate 11. apply / advertised 12. congratulations 13. attached / review 14. regretfully

28. 1. I saw your ad for a PA in yesterday’s paper and I want to apply. 2. I’m sending my CV together with his letter for you to look at. 3. I can’t wait for you invite me for an interview! 4. Mary’s great with all sorts of kids, and her German is OK, so I reckon she’ll do fine as a teacher in an Austrian school. 5. If you want to know more, don’t be shy - go ahead and ask. 6. Thanks for reading my application and I hope to see you soon. 7. I’m sure I’m the best candidate for the post, as my CV also shows. 8. I worked for ACD Company for a year or so, but they sacked all the middle management (including me) because they had money problems. 9. My English is great and I can also use a computer well. 10. My ex student Kelly Jones finished school 11. To sum up, I’m sure my ex student Kelly Jones will be a big plus for your company.

29.  You are a student who wants to apply for a Master’s degree program at a foreign university. Write a LETTER OF ENQUIRY asking about the terms and conditions, requirements, etc. Mention your previous education and experience.  Use between 80 and 100 words and SEMI-BLOCK FORMAT  You HAVE TO use the following words: PLEASUREBACKGROUND RECOMMEND RESPONSIBILITY SKILLS