1. How much we know the consumer rights? How much we know the consumer rights?

2. Consumer Rights Consumers rights, first were mentioned by J.F. Kennedy at House of Representatives in1962.

3. MissionMission The law of consumers rights preserves consumer’s health, safety and economy.

4. The Defective Products If the item the consumer has bought breaks down within the warranty period, the seller must fix that item without getting money.

5. If there is economic and legal lack of somethings in the packaging, in the label, in the manual, this item is called defective.

6. User Manual The consumer needs the manual for the use of the item that he has bought for he product very first time in case there is a dangerous situtation.

7. Training of The Consumer Curriculum of educational institutions in the training of the consumer is arranged by making necessary additions.

8. Radio, TV and media play an important role to raise the awareness of the consumer.

9. Who is the consclous consumers? What do you think about? Frequency% People who knows their consumer rights 14540.1 People who shops for their needs 14339.5 People who isn’t silent when they are martyr 5114.1 People who applies consumer association 143.9 People who shops much92.5

10. Information sources which we learn consumer rights Frequency% I haven’t need to learn6718.7 From newspaper consumer columns 8122.6 I read consumer protection law 174.7 I learned when applied toconsumer assocition 102.8 Internet205.6 From brochure133.6 Radio, TV8824.5 From friends conversations 6317.5

11. Reactions when goods are defective Frequency% I do nothing6718.7 I give back and I want to solve problem 8122.6 I apply district consumer association 174.7 I call firm and I give my complaints 102.8 I don’t do shopping of same store 205.6 I don’t know what will I do 133.6

12. Related to purchased products preferred complaints authorities Frequency% I don’t where to apply143.9 I apply to the producer firm 5314.8 I apply to the consumer’s association 236.9 I do nothing195.3 I apply to the shop where I purchased 24468 I apply to the consumer’s council of the city 61.7

13. Point of views on preserving consumer Never Agree Frequency - % Don’t Agree Frequency - % Don’t Have Any Idea Frequency - % Agree Frequency - % Definetly Agree Frequency - % I don’t thing consumers are preserved in our country 91 - 5.9116 - 3367 - 1961 - 17.317 - 4.8 I can solve my complaints without applying consumer association 22 - 6.258 - 16.370 - 19.7170 - 47.836 - 10.1 The consumer’s rights aren’t know well in our country 14 - 3.929 - 8.144 - 12.3165 - 46.2105 - 29.4

14. ConclusionConclusion It is possible to come to conclusion in our country that: The activities for preserving the consumer aren’t enough The research of the last deacade should be tought on two steps, official arrangements and giving consciousness to the consumers are needed.

15. The official arrangement for preserving the consumers and the studies for giving consciousness to the consumers are unbalanced. Externel effects have a great role on the decision for purchasing a product. Press and televisions are the most important units for arousing the consciousness of the consumers.

16. The consumers reactions about the problem they live while purchasing are different for each situations. The importance of the studies on preserving the consumers weren’t understood enough and they aren’t appreciated. The great amount of the consumers don’t have information on their rights.

17. Finally;Finally; To sum up, in our country consumers don’t aware of their right as consumers; the activities of official and organized studies for preserving and giving conciousness to the consumers should be increased. It is clear that the effects of all of the enterprises will be limited in case of not to improve the consumers rights.

18. Thanks for attention…