1. Tailoring Your TeamSTEPPS Program to Suit your Audience: One Size Does Not Fit All November 11, 2015

2. T EAM STEPPS 05.2 Mod 1 05.2 Page 2 TeamSTEPPS ® Tailoring Your TeamSTEPPS Training Slide 2 Rules of Engagement Audio for the webinar can be accessed in two ways: 1.Through the phone (*Please mute your computer speakers) 2.Through your computer A Q&A session will be held at the end of the presentation Written questions are encouraged throughout the presentation and will be answered during the Q&A session To submit a question, type it into the Chat Area and send it at any time during the presentation

3. T EAM STEPPS 05.2 Mod 1 05.2 Page 3 TeamSTEPPS ® Tailoring Your TeamSTEPPS Training Slide 3 Upcoming TeamSTEPPS Events Monthly Webinars Scheduled through August 2016 Topics, speakers, and registration information will be posted on the portal Register now for the December webinar: Integrating Quality Improvement Methods to Improve Teamwork and Patient Safety Master Training Courses Registration for courses through April 2016 now open Annual Conference June 8-10, 2016 Hyatt Regency Capitol Hill, Washington, DC

4. T EAM STEPPS 05.2 Mod 1 05.2 Page 4 TeamSTEPPS ® Tailoring Your TeamSTEPPS Training Slide 4 Upcoming TeamSTEPPS Events (Cont’d) Online Course Availability Not able to travel? Training through the TeamSTEPPS 2.0 Online Master Trainer Course is available. Register at: https://tslms.org https://tslms.org Learn more and register for all events at www.TeamSTEPPSportal.org www.TeamSTEPPSportal.org

5. T EAM STEPPS 05.2 Mod 1 05.2 Page 5 TeamSTEPPS ® Tailoring Your TeamSTEPPS Training Slide 5 Help Line (312) 422-2609 Or email: AHRQTeamSTEPPS@aha.orgAHRQTeamSTEPPS@aha.org

6. T EAM STEPPS 05.2 Mod 1 05.2 Page 6 TeamSTEPPS ® Tailoring Your TeamSTEPPS Training Slide 6 Today’s Presenters Madeline Fricke, MPS, RN Manager, Nursing Initiatives North Shore LIJ Health System Denise Mazzapica, MSN, RN-BC Manager, Nursing Initiatives North Shore LIJ Health System Jayne O’Leary, MSN, RN Manager, Nursing Initiatives North Shore LIJ Health System

7. T EAM STEPPS 05.2 Mod 1 05.2 Page 7 TeamSTEPPS ® Tailoring Your TeamSTEPPS Training Slide 7 Polling Question #1 How has your organization implemented TeamSTEPPS? 1. On a unit 2. Hospital-wide 3. System-wide 4. We have not implemented

8. T EAM STEPPS 05.2 Mod 1 05.2 Page 8 TeamSTEPPS ® Tailoring Your TeamSTEPPS Training Slide 8 Polling Question #2 The care setting I work in is: 1. acute care 2. long term care 3. ambulatory 4. home care 5. behavioral health 6. pediatrics 7. emergency department 8. academia

9. T EAM STEPPS 05.2 Mod 1 05.2 Page 9 TeamSTEPPS ® Tailoring Your TeamSTEPPS Training Slide 9 Polling Question #3 What level of TeamSTEPPS training have you had? 1. Essentials 2. Fundamentals 3. Master Training 4. No training 5. Other

10. T EAM STEPPS 05.2 Mod 1 05.2 Page 10 TeamSTEPPS ® Tailoring Your TeamSTEPPS Training Slide 10 Objectives Describe the importance of knowing your training audience Discuss approaches for tailoring TeamSTEPPS training to your audience Present approaches for engaging your audience utilizing interdisciplinary faculty Discuss strategies for addressing training needs when limited trainee time is available

11. T EAM STEPPS 05.2 Mod 1 05.2 Page 11 TeamSTEPPS ® Tailoring Your TeamSTEPPS Training Slide 11 Know Your Audience Review class registration Poll the audience Round robin introductions In-person dialogue

12. T EAM STEPPS 05.2 Mod 1 05.2 Page 12 TeamSTEPPS ® Tailoring Your TeamSTEPPS Training Slide 12 Know Your Audience Why are You Here? What do you know about TeamSTEPPS? What will be your role? What do you hope to take away? What are your goals following this training?

13. T EAM STEPPS 05.2 Mod 1 05.2 Page 13 TeamSTEPPS ® Tailoring Your TeamSTEPPS Training Slide 13 Know Your Audience Who are You? What is your background? What care setting do you work in? What is your role there?

14. T EAM STEPPS 05.2 Mod 1 05.2 Page 14 TeamSTEPPS ® Tailoring Your TeamSTEPPS Training Slide 14 Tailor Training to Audience Decide which TeamSTEPPS program to use Decide who should be your faculty for the training

15. T EAM STEPPS 05.2 Mod 1 05.2 Page 15 TeamSTEPPS ® Tailoring Your TeamSTEPPS Training Slide 15 Tailor Training to Audience Identify potential challenges based on knowing your audience Modify delivery style based on audience engagement

16. T EAM STEPPS 05.2 Mod 1 05.2 Page 16 TeamSTEPPS ® Tailoring Your TeamSTEPPS Training Slide 16 Repertoire of Scenarios Clinical Non-clinical Interdisciplinary Behavioral Emergency Services/EMS Home Care Long Term Care

17. T EAM STEPPS 05.2 Mod 1 05.2 Page 17 TeamSTEPPS ® Tailoring Your TeamSTEPPS Training Slide 17 Strategies for Addressing Training Needs Videos Tracking time Stories Data Emphasis on critical points in modules

18. T EAM STEPPS 05.2 Mod 1 05.2 Page 18 TeamSTEPPS ® Tailoring Your TeamSTEPPS Training Slide 18 Questions and Answers

19. T EAM STEPPS 05.2 Mod 1 05.2 Page 19 TeamSTEPPS ® Tailoring Your TeamSTEPPS Training Slide 19 Thank You! For more information, please contact our team at: AHRQTeamSTEPPS@aha.org