2. ICT in Travel & Tourism IT User Examples
Travel agencies and tour operators
Airlines and other transport providers; automobile clubs
Tourist information centres
Hotels and restaurants
Reservations organisations
Visitor attractions.

3. ICT in Travel & Tourism Front Office: Making reservations Ticketing
Accessing and providing information
Handling payments
Public access
24-hour information.
Back Office:
Accounting
Record keeping – e.g. maintaining and updating information database; stock control; membership details
Personnel
Marketing and publicity.

4. ICT in Travel & Tourism – Travel Agencies
IT in the front office (retail)
For issuing travel tickets
For hotel room reservations
For customer profile for bookings and reservations with View Data system and Central Reservation Systems (CRS)
Galileo – SABRE – network for airline tickets
UTELL (Hotel Space UK)
IT in the back office:
For business documentation
Accounts, i.e. balance sheet, spreadsheet, sales, purchase tax
Procedures for IATA
Agency data system/management system
Direct Mailing System – linked to customer profile.

5. ICT in Travel & Tourism - Airlines/airports
For ticketing
For check-in
For car hire
For hotel bookings
For reservation enquiries
Central Reservation System like AMADEUS or GALILEO for bookings.

6. ICT in Travel & Tourism – Surface Transport Terminals
Surface transport terminals (railway stations, coach stations, ferry ports)
Example A. Railway companies use IT for:
Service connections information
European passenger services
All front- and back-office operations
Timetables and ticketing through travel agents
Timetable information for Internet customers.
Example B. National Express uses IT for:
All reservations at terminals at travel centres
Reservations through travel agencies
Reservations through a website
All direct telephone bookings to the back office.

7. ICT in Travel & Tourism–Accommodation
For selling hotel space
For advertising
For booking
For making price known to customers
For connection with travel agents who book hotels mainly for business clients
For back-office operations
For stock control beverage orders
For staffing rotas (shift work)
UTELL (Hotel Space UK).

8. ICT in Travel & Tourism– TIC
Tourist information centres
Information retrieval on opening times at attractions
Events ticketing with connection to central booking line
Electronic retail till sales
Direct booking of accommodation.

9. ICT in Travel & Tourism–Tourist Attractions
Interpretation (tool for presenting information)
Interactive computer stations at displays
Multimedia slide shows designed on the computer
Voiced commentaries at displays
Cassette players and/or audio hand-sets with guide commentaries for visitors
Front of house
Electronic ticketing at major attractions.

10. ICT in Travel & Tourism
Communications companies in the tourism industry
Create websites for promotion of tourism businesses
Produce access sites to information
Produce network links to other sites
Work with trade customers like hotels.

11. ICT in Travel & Tourism Task
Research the following and make your own notes:-
Sabre
Amadeus
Galileo
Internet and World Wide Web – how it was started
DMS – Destination Management Systems
Pegasus Systems