1. 2016 Analyst of the Year Award Celebration

2. Housekeeping All lines will be muted during this call –For those needing to speak, they can use *7 to unmute and *6 to mute phone again. All others, please remain on mute. Using the Feedback control –To grab the presenter’s attention that you need help, can’t hear, or need them to slow down, use the Feedback buttons in the upper right-hand corner of the meeting window. Using the Q&A feature –If you have a question to ask the presenter or wish to respond to a verbal question asked, the Q&A feature is in the toolbar at the top-left portion of the meeting window. Downloading handouts –To download handouts that are referred to during this meeting, click on the paper icon in the upper right-hand corner of the meeting window. Our sponsors have provided several documents to download.

3. Welcome Mark Fitzgerald VP, Membership Today’s Program: Thanks to our Sponsor Robert Half Technology Updates from HDI Keynote Speaker: Kirk Weisler Award Presentation HDI Analyst of the Year

4. A word from our sponsor

5. Kathy Northamer District Director

6. About Us Canada United States Belgium France Germany Switzerland United Kingdom Asia/Pacific Europe Middle East UAE – Dubai UAE – Abu Dhabi North America Brazil Chile South America Australia China PRC Hong Kong Japan New Zealand Singapore 100+ LOCATIONS 14 COUNTRIES 5 CONTINENTS 3 rht.com/office-locations

7. Salary Guide rht.com/salary-center

8. Updates from HDI Corporate

9. What’s Hot at HDI Save the Date: HDI 2016 Conference & Expo –April 12-15, 2016, Orlando, FL. Unite and triumph with 2,400 industry champions at HDI 2016.HDI 2016 Buy 5 Get 1 Free: HDI Training, Membership, and Events Year-End Promotion –Close out 2015 with professional development for you and your team and enjoy substantial savings on the best resources in tech support! –Buy 5 HDI Training Courses, Get the 6th Free –Buy 5 HDI Membership Subscriptions, Get the 6th Free –Buy 5 HDI Event Registrations, Get the 6th Free –Learn more at www.ThinkHDI.com/B5G1.

10. Not a Member? Join Today! For a limited time, become a Professional member for just $295! Join the community so you can: Attend local chapter and vChapter meetings Access HDI Practices & Salary Reports Get discounts on HDI events, certifications, training, and services Apply for HDI awards And much more! Learn more at www.ThinkHDI.com/Join or by calling 800.248.5667

11. HDI FORUMS http://www.thinkhdi.com/events/forums.aspx

12. Forum Groups Desktop Support Forum Executive Forum Financial Services Forum Healthcare Forum Higher Education Forum Knowledge Management /Problem Management Retail Forum Support Center Leadership Forum

13. 2016 FORUM DATES February 22-25 - San Antonio, TX Executive, Healthcare, Financial Group and Knowledge Management & Problem Management Launch Meetings April 11-15 – HDI Conference (Orlando, FL) June 20-23 – Long Beach, CA July 17- 20 – Higher Education - Canada October 17-20 – Charlotte, NC November - Higher Education – Arizona (Dates TBD)

14. Call For Officers It’s time for nominations for the 2016 vChapter Officers…. Officers Positions Office President – (open) VP – Finance (open)VP - Sponsorship (open)

15. Call For Officers Read The Responsibilities Of The Different Offices Decided Where You Can Help Complete The Nomination Form For Yourself Next Step s

16. Keynote Speaker Kirk Weisler

17. Walking on Tightropes, Floating in Life Boats, and Chasing Dragons

31. Kirk@kirkweisler.com Follow Me on Twitter

32. Awards Time! Awards Program Overview Call for nominations – Analyst of the Year Judging process – 3 judges reviewed nomination forms and conducted interviews – Scorecards completed to determine winners Winners will compete at Regional Level Region winners to compete at HDI’s annual conference – HDI Annual Conference & Expo – Orlando, FL – April 12-15, 2016

33. HDI Annual Conference Regional winners to compete at HDI Annual Conference & Expo Orlando, FL April 12-15, 2016

34. And the nominees are: Nominated by: Jessica Peterson Kristina Fenton Technical Support Coordinator CAPITAL Services

35. And the nominees are: Nominated by: Chris Jones Kevin McCarthy IS Helpdesk Analyst 2 Franciscan Missionaries of Our Lady Health System

36. And the nominees are: Nominated by: CJ Merrill Andy Mocko Tier 2 Support Specialist Glacier Bancorp, Inc

37. And the nominees are: Nominated by: Sarah Crumley Ryan Weibel IT Support Specialist II Federal Reserve Bank of Kansas City

38. Congratulations! Receives: – HDI Plaque – SCA Online Training – HDI Professional Membership Andy Mocko Tier 2 Support Specialist Glacier Bancorp, Inc