1. Coastal Carolina University Feel the Teal® Celebration January 20, 2016

2. Welcome & Overview Time: 12:25pm

3. Congratulations! Time: 12:30pm

4. Service SWOT Feedback Time: 12:40pm

5. Service SWOT Information 17 workshops 302 participants June 17, 2015 – January 20, 2015

6. Strengths Beautiful campus layout and aesthetics of the grounds Feel the Teal trainings have improved service levels; culture has improved; clear expectation levels have been set Teal Tuesdays is honored by more people Our campus is very welcoming and friendly Social media presence in the recent year (Brent Reser) CHANT411 (“Best thing to ever happen to CCU”) One Stop Shop approach (ex- Baxley Hall) Module #4 – History & Traditions (favorite training module) Freshman and Transfer Orientations provide amazing service and community building opportunities

7. Weaknesses Not everyone participates in Feel the Teal; faculty should have involvement and participation; FTT should be required for faculty Signage around campus has gotten better but still needs to be more service focused Internal and external communication Technology is perceived to be behind the times Paperwork – signatures required, too many internal touches before projects can be released

8. Weaknesses - cont Food services & bookstore have a tendency to provide poor service Silos and tunnel vision within departments HR process is too lengthy Policies – dual and outside employment, expenditure Pay wages The lack of parking; having to pay for parking We say “Yes” too much and then take on too much; work overload Incorrect information being passes on to external customers We don’t have a spot on campus to take the CCU picture

9. Opportunities Refresher courses with Feel the Teal after the first eight modules are complete Expand Feel the Teal to students (especially #1, #3, #4) Gain a more heightened Feel the Teal presence in community Communication opportunity- when decisions/changes/updates are made, communication could be improved by including the “why” Conduct exit interviews with students/employees leaving to gain a service perspective Better communication from the top down

10. Threats State funding is reduced Lack of full-time staff and slotted positions The continued misperceptions about Feel the Teal Service Excellence (i.e., it is just about students) Increased competition from other universities who focus on academic service Eileen Soisson leaves for whatever reason Feel the Teal loses its momentum

11. Presentation of Certificates, Gifts and Pictures Time: 1:00pm

12. Closing Remarks Time: 1:30pm