1. A Model of Success Factors for Global Project Management Jean Binder School of Engineering and Physical Sciences, Heriot-Watt University GlobalProjectManagement.org Paul D. Gardiner Faculty of Business, The British University in Dubai James M. Ritchie School of Engineering and Physical Sciences, Heriot-Watt University Seminar 12: Values in Cross Cultural Contexts (Wednesday 17.6.2009 16.30-17.00)

2. Agenda 1 Main challenges, benefits and success factors for global projects 2 A cartography of academic studies on global projects 3 A framework for future research on global projects

3. 1 A model of success factors for global projects Global Project Challenges Global Project Challenges Global Project Benefits Global Project Benefits Global Project Management Framework Global Project Management Framework

4. 1.1 Global projects: Challenges Global Project Challenges Global Project Challenges Global Project Benefits Global Project Benefits Global Project Management Framework Global Project Management Framework What challenges do you experience on global projects? Geographical distance Multicultural collaboration Multilingual communication Asynchronous interactions Cross-organizational relationships Geographical distance Multicultural collaboration Multilingual communication Asynchronous interactions Cross-organizational relationships

5. 1.2 Global projects: Success Factors Global Project Challenges Global Project Challenges Global Project Benefits Global Project Benefits Global Project Management Framework Global Project Management Framework Global teams Global communication Global organisations Collaborative techniques Collaborative tools Global risk factors Cross-cultural collaboration Global team leadership Trust building Conflict resolution Coaching Cross-cultural negotiation Global teamwork and team cohesion Cross-cultural collaboration Global team leadership Trust building Conflict resolution Coaching Cross-cultural negotiation Global teamwork and team cohesion

6. 1.2 Global projects: Success Factors Global Project Challenges Global Project Challenges Global Project Benefits Global Project Benefits Global Project Management Framework Global Project Management Framework Global teams Global communication Global organisations Collaborative techniques Collaborative tools Global risk factors Stakeholders and comm. channels Rules and templates Global communication strategy Global communication techniques Global creativity Stakeholders and comm. channels Rules and templates Global communication strategy Global communication techniques Global creativity

7. 1.2 Global projects: Success Factors Global Project Challenges Global Project Challenges Global Project Benefits Global Project Benefits Global Project Management Framework Global Project Management Framework Global teams Global communication Global organisations Collaborative techniques Collaborative tools Global risk factors Global project structures Selection of intl. human resources Global program and project offices Organisational support Global collaborative networks Global project structures Selection of intl. human resources Global program and project offices Organisational support Global collaborative networks

8. 1.2 Global projects: Success Factors Global Project Challenges Global Project Challenges Global Project Benefits Global Project Benefits Global Project Management Framework Global Project Management Framework Global teams Global communication Global organisations Collaborative techniques Collaborative tools Global risk factors Basic tools Audio and video tools Text and image tools Knowledge sharing tools Project Management Software Workflow management systems Basic tools Audio and video tools Text and image tools Knowledge sharing tools Project Management Software Workflow management systems

9. 1.2 Global projects: Success Factors Global Project Challenges Global Project Challenges Global Project Benefits Global Project Benefits Global Project Management Framework Global Project Management Framework Global teams Global communication Global organisations Collaborative techniques Collaborative tools Global risk factors Basic techniques Audio and video techniques Online meetings Knowledge sharing techniques Collaborative Project Management Basic techniques Audio and video techniques Online meetings Knowledge sharing techniques Collaborative Project Management

10. 1.2 Global projects: Success Factors Global Project Challenges Global Project Challenges Global Project Benefits Global Project Benefits Global Project Management Framework Global Project Management Framework Global teams Global communication Global organisations Collaborative techniques Collaborative tools Global risk factors Political Legal Economic Socio-cultural Managerial Political Legal Economic Socio-cultural Managerial

11. 1.3 Global projects: Benefits Global Project Challenges Global Project Challenges Global Project Benefits Global Project Benefits Global Project Management Framework Global Project Management Framework What benefits do you expect from global projects? Access to worldwide pool of resources Multicultural flexibility and innovation Accurate picture of international customers’ needs Round-the-clock project execution Alliances and partnership Access to worldwide pool of resources Multicultural flexibility and innovation Accurate picture of international customers’ needs Round-the-clock project execution Alliances and partnership

12. 1 Main challenges, benefits and success factors for global projects PMBOK® Guide Knowledge Areas PMBOK® Guide Knowledge Areas Global Project Challenges Global Project Challenges Global Project Benefits Global Project Benefits Global Project Management Framework Global Project Management Framework Global teams Cross-cultural collaboration Global team leadership Trust building Conflict resolution Coaching Cross-cultural negotiation Global teamwork and team cohesion Global teams Cross-cultural collaboration Global team leadership Trust building Conflict resolution Coaching Cross-cultural negotiation Global teamwork and team cohesion Global communication Stakeholders and communication channels Rules and templates Global communication strategy Global communication techniques Global creativity Global communication Stakeholders and communication channels Rules and templates Global communication strategy Global communication techniques Global creativity Global organisations Global project structures Selection of international human resources Global program and project offices Organisational support Global collaborative networks Global organisations Global project structures Selection of international human resources Global program and project offices Organisational support Global collaborative networks Collaborative techniques Basic techniques Audio and video techniques Online meetings Knowledge sharing techniques Collaborative Project Management Collaborative techniques Basic techniques Audio and video techniques Online meetings Knowledge sharing techniques Collaborative Project Management Collaborative tools Basic tools Audio and video tools Text and image tools Knowledge sharing tools Project Management Software Workflow management systems Collaborative tools Basic tools Audio and video tools Text and image tools Knowledge sharing tools Project Management Software Workflow management systems Global risk factors Political Legal Economic Socio-cultural Managerial Global risk factors Political Legal Economic Socio-cultural Managerial Challenges Geographical distance Multicultural collaboration Multilingual communication Asynchronous interactions Cross-organizational relationships Challenges Geographical distance Multicultural collaboration Multilingual communication Asynchronous interactions Cross-organizational relationships Benefits Access to worldwide pool of resources Multicultural flexibility and innovation Accurate picture of international customers’ needs Round-the-clock project execution Alliances and partnership Benefits Access to worldwide pool of resources Multicultural flexibility and innovation Accurate picture of international customers’ needs Round-the-clock project execution Alliances and partnership

13. 3 1 1 1 1 1 1 1 2 3 5 4 9 6 6 1 1 1 2 2 1 1 1 3 3 2 2 2 2 2 1 2 A cartography of academic studies on global projects

14. 3 A framework for future research on global projects New geographical areas Success Factors Challenges and benefits New relationships Between success factors Between success factors and BOKs Between success factors and Challenges / Benefits Model expansion New challenges New categories New success factors New benefits

15. 3.1 Research, next steps Methodology: Grounded Action Research T est the prototype of the model in the workplace, A dapting it where applicable, D eveloping new recommendations where gaps exist, and S uggesting future developments and improvements.

16. Contacts and references Jean Binder jean@k-binder.be www.GlobalProjectManagement.org Book: Global Project Management: Communication, Collaboration and Management Across Borders (Gower, 2007) Gower Publishing, ISBN: 978-0-566-08706-6