1. 1 Page1 WELCOME Call-in toll-free number: 1-877-554-0877 Conference Code: 954 1011 061 Please do not put your phone on hold. Use *6 to mute your line. PearsonAccess Technology Training April, 2010

2. 2 Page2 Confidential Copyright © 2007 Pearson Education, Inc. and/or one or more of its direct or indirect affiliates. All rights reserved. Agenda Topic - Introduction to Pearson’s On-Line Portal/ Testing Solution  Administrative Site (PearsonAccess.com)  TestNav  Proctor Caching - Technology Configuration for On-Line Testing  Proctor Caching (install at school level)  Test Delivery  Wireless Networks Best Practices  TestNav Configurations Best Practices  TestNav Early Warning System  Firewalls/Content Filters  Issues/Special Considerations – Q&A

3. 3 Page3 Confidential Copyright © 2007 Pearson Education, Inc. and/or one or more of its direct or indirect affiliates. All rights reserved. Online Testing Components Administrative Web Site http://pearsonaccess.com Used by District Assessment Coordinators, School Assessment Coordinators, and Technology Coordinators. Manage student data Create test sessions Monitor the test session Access reports Manage user accounts & security TestNav Used by students to take tests Browser based application that provides a secure test environment Proctor Caching Stores test content locally on your school/district network Reduces the burden on your ISP connection

4. 4 Page4 Confidential Copyright © 2007 Pearson Education, Inc. and/or one or more of its direct or indirect affiliates. All rights reserved. Online Resources Spring 2010 End-of-Course Field Test Administration Manual Appendix B contains information regarding  Proctor Caching  TestNav 7  Requirements Support Information Toll free Pearson Support Center number (877-847-3043) Florida@Support.Pearson.com

5. 5 Page5 Confidential Copyright © 2007 Pearson Education, Inc. and/or one or more of its direct or indirect affiliates. All rights reserved. WAN ISP Proctor Caching Pearson Test Content Admin Workstation Student Workstations Proctor Caching – Network Diagram

6. 6 Page6 Confidential Copyright © 2007 Pearson Education, Inc. and/or one or more of its direct or indirect affiliates. All rights reserved. Proctor Caching – How Does it Help? Proctor Caching allows you to pre-cache test content to your local network before the test. Reduces burden on your ISP by eliminating redundancy in requests for test content. Stores an encrypted local copy of all pre-cached tests. Proctor Caching example: Tests require 6kb/sec of ISP bandwidth per student when not using proctor caching. If you DO NOT USE Proctor Caching, you will need 6kb for each student (this is per second), whereas if you do use Proctor Caching, this drops down to 2kb, which is two thirds less bandwidth.

7. 7 Page7 Confidential Copyright © 2007 Pearson Education, Inc. and/or one or more of its direct or indirect affiliates. All rights reserved. Proctor Caching – Misc. Runs on Windows, Mac OS X and Linux Does not require an underlying server-based operating system Recommend to install at the School level TestNav must be configured through the administrative site to communicate through Proctor Caching. If all internet traffic must pass through an upstream proxy server, Proctor Caching will need to be configured to communicate through that device via the proctorcaching.properties file found in the conf folder. The default setting on the Pearson server checks for updated test content every four (4) hours. To keep upstream proxy computers in synch with the proctor caching computer it is recommended that upstream proxy computers be configured to expire test content every four (4) hours also. TestNav requests test content from Proctor Caching on port 8000 and 1234 by default.

8. 8 Page8 Confidential Copyright © 2007 Pearson Education, Inc. and/or one or more of its direct or indirect affiliates. All rights reserved. Proctor Caching – Misc. Demo: Proctor Caching configuration in PearsonAccess.com Demo: Confirm Proctor Caching is running Demo: Pre-Caching a Test

9. 9 Page9 Confidential Copyright © 2007 Pearson Education, Inc. and/or one or more of its direct or indirect affiliates. All rights reserved. Test Delivery – TestNav 7 Required software for student workstations  Adobe® Flash Player 9.0.124.0 and higher  JRE Version 1.5 and higher To load TestNav  Open a browser and enter the testing URL on the Authorization Ticket ( https://testnav.com/ ).  TestNav will load in the browser and students can log in.

10. 10 Page10 Confidential Copyright © 2007 Pearson Education, Inc. and/or one or more of its direct or indirect affiliates. All rights reserved. TestNav Best Practices Directory Permissions – Students must have full permissions to the user’s home directory Deep Freeze - If you use hard drive imaging tools like Deep Freeze, you must exclude the /user/Pearson directory.

11. 11 Page11 Confidential Copyright © 2007 Pearson Education, Inc. and/or one or more of its direct or indirect affiliates. All rights reserved. Wireless Networks Best Practices DO NOT overload access points with too many clients.  Impossible to provide an accurate client to access point ratio  Bandwidth curve of online testing differs from web browsing  Use common sense and basic networking concepts to determine your wireless network’s suitability for online testing

12. 12 Page12 Confidential Copyright © 2007 Pearson Education, Inc. and/or one or more of its direct or indirect affiliates. All rights reserved. TestNav TM Early Warning System The TestNav™ Early Warning System (EWS) is designed to save student responses locally in the event of a network interruption. EWS saves the student's responses to an encrypted backup file so the student can either continue testing or exit the system without losing data.  Students must have full access to the user’s home directory  When connectivity is restored and the students resume into the test, the locally saved responses are transmitted to the testing server and added to the responses already stored there. This activity occurs in the background of the test delivery software while the software continues to provide test questions to the student.

13. 13 Page13 Confidential Copyright © 2007 Pearson Education, Inc. and/or one or more of its direct or indirect affiliates. All rights reserved. TestNav TM Early Warning System TestNav will find the correct response file.  A combination of the test ticket ID combined with the session token is used to uniquely identify a Student Response File (SRF).  A SRF can only be used the next time the student resumes into a test.  TestNav will only delete a SRF if it just successfully uploaded.

14. 14 Page14 Confidential Copyright © 2007 Pearson Education, Inc. and/or one or more of its direct or indirect affiliates. All rights reserved. Reasons Why TestNav EWS Triggers 1.TestNav is unable to download portions of a test. Will result in immediate notification of the student. 2.TestNav is unable to upload responses. Will result in notification of the student at the time of test submission.

15. 15 Page15 Confidential Copyright © 2007 Pearson Education, Inc. and/or one or more of its direct or indirect affiliates. All rights reserved. Early Warning - Screenshots Unable to download test content

16. 16 Page16 Confidential Copyright © 2007 Pearson Education, Inc. and/or one or more of its direct or indirect affiliates. All rights reserved. Early Warning - Screenshots Unable to download test content

17. 17 Page17 Confidential Copyright © 2007 Pearson Education, Inc. and/or one or more of its direct or indirect affiliates. All rights reserved. Early Warning - Screenshots Unable to upload responses

18. 18 Page18 Confidential Copyright © 2007 Pearson Education, Inc. and/or one or more of its direct or indirect affiliates. All rights reserved. Early Warning - Screenshots Unable to upload responses

19. 19 Page19 Confidential Copyright © 2007 Pearson Education, Inc. and/or one or more of its direct or indirect affiliates. All rights reserved. Firewalls/Content Filters The following domains and ports must be allowed to pass through your Internet firewall or proxy system. Domain Port etest.pearson.com 80 www8.etest.pearson.com 443 launcher.etest.pearson.com 80 www.pearsonaccess.com 80, 443 testnav.com80, 443 Port 443 is for admin access only. Student level traffic is port 80. Hash encryption can inadvertently form a word.

20. 20 Page20 Confidential Copyright © 2007 Pearson Education, Inc. and/or one or more of its direct or indirect affiliates. All rights reserved. Issues/Special Considerations Disable Popup Blocking Software (Administrative Site) A pop-up blocker may block a new window from opening when using certain functionality on administrative workstations. Screen resolution All tests are authored to a screen resolution of 1024 x 768 so make sure that your testing machines are capable of 1024 x 768 resolution. Screen Resolutions below this setting will cause an error as TestNav tries to load the test. Screen Resolutions above this setting will cause the test to appear smaller than the available screen size.

21. 21 Page21 Confidential Copyright © 2007 Pearson Education, Inc. and/or one or more of its direct or indirect affiliates. All rights reserved. Issues/Special Considerations Applications that launch automatically TestNav locks down and monitors the desktop Any applications that may automatically launch on a computer should be configured not to launch during testing sessions. Common applications that may launch automatically include:  Anti-virus software performing automatic updates,  Power management software on laptops warning of low batteries,  Screen Savers, and  Email with Auto message notification.

22. 22 Page22 Confidential Copyright © 2007 Pearson Education, Inc. and/or one or more of its direct or indirect affiliates. All rights reserved. Support Calls Information needed to diagnose technical issues Session Details  Test Administration name?  Session Name?  Affected student name? Error messages/numbers? What were you doing when the error occurred? Do you have a log file? Basic network configuration  Are you using proctor caching? IP address?  Do you use a proxy server? IP address?  Firewalls/content filters?

23. 23 Page23 Confidential Copyright © 2007 Pearson Education, Inc. and/or one or more of its direct or indirect affiliates. All rights reserved. Questions?