1. WWW.UTPB.EDU THE UNIVERSITY OF TEXAS OF THE PERMIAN BASIN A Framework for Cross-Cultural Communication and Support Maria D. Avalos, PhD, NCC, LPC-S

2. WWW.UTPB.EDU Cultural Orientations Frameworks for Various Cultures Self-Awareness ABC’s of Self-Care OBJECTIVES

3. WWW.UTPB.EDU FIRST THINGS FIRST We all categorize our world. We all have some sort of bias. We all feel. There is a story behind every face.

4. WWW.UTPB.EDU Cultural Orientations Frameworks for Various Cultures Self-Awareness ABC’s of Self-Care OBJECTIVES

5. WWW.UTPB.EDU A profession that nurtures the growth of or addresses the problems of a person's physical, psychological, intellectual, emotional or spiritual well-being, including medicine, nursing, psychotherapy, psychological counseling, social work, education, life coaching and ministry. The Helping Profession

6. WWW.UTPB.EDU Be aware of misconceptions and myths of the various cultures Be familiar with resources available to those you serve. Seek consultation or supervision to ensure that personal biases do not negatively affect the helping relationship. Seek professional development opportunities to enhance attitudes, knowledge, and skills Support dialogue that affirms multiracial identity expression. Provide advocacy efforts to develop consciousness raising Appreciate that others have the right to make decisions based on their cultural values. Multicultural Competeny

7. WWW.UTPB.EDU Cultural Competence Self- Awareness Self- Awareness Other- Awareness Other- Awareness Bridging Skills The capacity to shift cultural perspective and adapt – or bridge – behavior to cultural commonality & difference.

8. WWW.UTPB.EDU Communication Ruby Payne LANGUAGE REGISTERS 1. Frozen-- Language that does not change 2. Formal--Complete sentences and specific word usage. 3. Consultative--Formal register used in conversation 4. Casual--Language used in conversation with friends. 5. Intimate--Language between lovers. This list is adapted from a list in the book A Framework for Understanding and Working with Students and Adults from Poverty (Copyright, 1995, Ruby K. Payne, RFT Publishing)

9. WWW.UTPB.EDU Hidden Rules Ruby Payne 1.Time 2.Food 3.Respect 4.Communication 5.Money 6.Resources 7.Worldviews 8.Education

10. WWW.UTPB.EDU Cultural Competency Intentional (adj.) An action performed with awareness; done deliberately, consciously, on purpose 1. The language you use. 2.Your thought processes. 3.Your personal experience. 4.Your biases. 5.The intersection of your values with those you serve.

11. WWW.UTPB.EDU Cultural Formulation Ruby Payne 1.Cultural Identity 2.Clients Conceptualization of their Circumstances 3.Cultural Factors that impact vulnerability and resilience 4.Importance of the relationship between client and professional

12. WWW.UTPB.EDU Burn Out in the Helping Profession Ruby Payne Physical symptoms low energy/exhaustion aches and pains increased colds flus and infections sleep problems Mental symptoms forgetfulness poor concentration fault finding and irritability Anxiety Depression Low Job Satisfaction Family Implications We take of people all day! Who takes care of us?

13. WWW.UTPB.EDU Burn Out in the Helping Profession Ruby Payne

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15. I am human, nothing can be alien to me. https://www.youtube.com/watch?v=ePodNjrVSsk

16. WWW.UTPB.EDU Dr. Maya Angelou

17. WWW.UTPB.EDU There is a story behind every face. HOW WE WALK WITH THE BROKEN… SPEAKS LOUDER THAN HOW WE SIT WITH THE GREAT.

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