1. 11 Characteristics of Learning Organization
Model for Managing LO
Technical Information & Training Center

2. Learning Organization
Nurture learning in the organization;
Safe place with high trust/low fear atmosphere;
Learning and teachable organization for achieving organizational and personal goals.
Empowerment/Access to external knowledge

3. Five Disciplines Personal Mastery Mental Model Shared vision
Team Learning
Systems thinking

4. Shared vision Plan PPB Infrastructure & Learning Environment
High Quality/Low Cost/Rapid Delivery
Knowledge Community –Champion
PPB Infrastructure
& Learning Environment
Learn before
Learn During
Tools:
TPM QC
Problem-solving
Etc.
Plan
K-Organizing
Team
HRD-System
Classroom/online
Outside Training Do
K-Community
Goal
Supporting Structure
Basic Structure
Action
Check
Learn After
Learn During
Computer/Time/Place
Learning Infra.
Admin.
PPB_KS
E-library/Web-board
Inside
Knowledge Communities
Business partnership
Knowledge network
Outside
Knowledge Communities
KC-Model-cw

5. 1. Team work and team learning
mixed project teams are used consisting of employees
from different departments, levels of hierarchy own
employees and employees from customers, suppliers
and partner companies.
Problem-solving team QC
TPM

6. 2. Free Vertical & Horizontal flow of Information
communication free flow of information in your
organization. (top to bottom, vice versa, kind of information,
financial performance, quality performance, investing
planning and etc.)
Total Quality Management

7. 3. Education and Training of the Whole Workforce
Education and training is carried out systematically at all
levels in all functions, and provided for employees for
Creativity techniques, communication skills presentation
skills, statistical quality techniques and graphical quality
techniques.
SCG
PPB
Plant
Speed of learning
Responsible learning KM
Manager
Supervisor
Operator

8. 4. Systemic Thinking and Mental Models
in taking problem solving actions employee consider
that problems are traced back to their root causes,
emphasis is placed on the context of problems,
short – term solutions are normally provided,
personal opinions are expressed to colleagues and or
superiors, different opinions are accommodated by
consensus.
Statistical Tools
Basic Stat,
7 QC tools

9. 5. Learning Reward System for Employees
The rewards are given to employees for great contributions,
Punishment for failure is generally avoided,
Reward system for employees is long-term oriented,
4. Our reward system values the outcome of learning
activities and experimentation.
Innovation Rewarding
SCG/Group/Company
Suggestion Rewarding
(7 issues/head/year
Monetary/ individual performance appraisal
QCC Rewarding
(4 issues/group/year
Monetary/ Group Tour
Individual performance appraisal

10. 6. Continuous Improvement of Work:
Continuous improvement in the organization occurs for the workflow, quality of product, services and safety.
( Product/RD Committee)
Continuous improvement is performed using creativity techniques, communication skills, presentation skills, statistical quality techniques and graphical quality techniques.
( Learn to use/and encourage to use)
Continuous improvement is based on accurate analysis. Everyone is involved in continuous improvement. Procedures for improvements are detailed and standardized.
(ISO 9002/14001)

11. 7. Learning Laboratories & Constant Experimentation
1.Experiment means test or trial carried out carefully in
order to study the results, gain new knowledge and
insights, and create something new.
(CLP program)
2.Employees experiment by using computer simulations,
exercise in teams and or small independent units. (KM)
3. Employees experiment by systematically searching for
new knowledge and testing of new knowledge. (KM)
4. Everybody do the experiment, it is not only the task of
the R&D people. ( Learn and do for Proven method )

12. 8.Decentralized Hierarchies & Participative Management
The company’s long-term decisions are officially discussed
among top management, middle management and other
employees.
2. Decisions are made with the involvement of the employees
affected by them.
3. Decisions are delegated to the people who take action.
All sections of the company are guided by shared vision, shared
values.
4. The company’s top management is responsible for
understanding the organization as an interactive system, the
structuring of learning processes, creating the company’s
shared vision, anticipating and reacting on long- term issues.

13. 9. Flexibility of Organization Strategy and Employees:
Top management plans company strategies taking into consideration different scenarios.
Top management tries to anticipate all future developments which might concern the company.
Top management’s strategic planning reflects continuously changes in reality.
Employees are rotated within the same department, between different departments, between different sections.
Employees in the organization are normally trained in all
jobs of their work team, able to perform all jobs of their work team.

14. 10. Supportive Corporate Learning Culture:
We use communication techniques that help employees
recognize their differences in opinion.
(Group discussion,T-360, Culture Survey)
Provide space/event for group discussion
- Important discussions are guided by facilitators.
- Employees officially discuss their personal understanding
of the organization’s reality, personal vision about the
organization’s future with other employees.
(COP, KM)
Personal understandings are harmonized by consensus.
(Management by Facts)

15. 10. Supportive Corporate Learning Culture:
Employees express opinion openly to peers and superiors and have a high tolerance of other’s opinions. .
( Open mind culture/brotherhood)
5. Employees have confidence in their peers and superiors.
(Coaching skill)
Employees are highly committed to the organization.
Everyone in the organization takes risks.
(Risk-taking culture)
Everyone is responsible for the outcomes of this action.
(Failed is no shame)

16. 11. Continuous Improvement Systems:
Organization employ a team improvement and or an employee
suggestion system.
Supporting Function
Monitoring KPI
Facilitator
Learning Scheme
Capture and Disseminate