1. Page: 1 Enw / Name

2. Page: 2 Businesses use ICT to communicate with their employees in many different ways in particular to employees which work in remote offices or from home. Evaluate and discuss how business can use the following and their advantages and disadvantages.

3. Page: 3 Businesses use ICT to communicate with their employees in many different ways in particular to employees which work in remote offices or from home. Evaluate and discuss how business can use the following and their advantages and disadvantages.

4. Page: 4 Businesses use ICT to communicate with their employees in many different ways in particular to employees which work in remote offices or from home. Evaluate and discuss how business can use the following and their advantages and disadvantages.

5. Page: 5 Appropriate use of remote communication tools What is CC and BCC? Describe the purpose or a use of this feature for a business What does the subject field of a email do? Describe the purpose or a use of this feature for a business What is an email attachment? Describe the purpose or a use of this feature for a business and its limitations. What is etiquette? Why is this so important to business?

6. Page: 6 Diary management software has many benefits to a company, can you think of a few? Why would companies use some of these features? Example of possible software that can do this include Microsoft exchange and Google apps. Using calendar management software, employees of a company can arrange meetings and schedule appointments by checking when each other are free. Examples of this would be Microsoft Exchange Calendar Create appointments / Meetings Inviting participants Creating tasks Creating to-do lists Setting remindersOnline document store

7. Page: 7 How documents can be created and edited collaboratively i.e. Issues to discuss: Reliability of a network: what will happen when the network crashes? The ability to set documents read and write access Security issues with documents available to be accessed over the internet. Specific software that needs to be bought or free software and services online Documents on shared locations e.g. shared areas on a network Advantages Disadvantages Cloud based services: open and share documents online. Advantages Disadvantages

8. Page: 8 Many industry standard word processers have collaborative editing tools such as; inserting comments into an exiting draft, editing draft and track changes, ability to review changes made and accept or reject the changes. Inserting Comments, Editing Drafts with track changes, Accepting or rejecting changes Version Numbers This facility allows the user to comment on their colleague's work and note any changes or give any feedback on the side of the word processors document. This feature and its comments can also be printed out. This features allows the user to show which of his colleagues have made changes to the document. If the user does not agree with the changes, he is able to view the document before the changes was applied. This method allows the user to permanently accept or reject the changes made by another user and revert to the previous version if required. This feature keeps a record of every version of the document on saving. Using this function, the user can revert to the previous version as needed.