1. TECH 50800 Project Title: Improving operation of Goodwill retail store Managers and abiding FLSA(Fair labor Standard Acts) for Over Time. Measure Phase Date:05/11/2015 Team members: Chandra Devi Kanesi Srivathson Nagesh Sneha Patil

2. Brief Review of Project Charter  Reduce the work time of overtime employees, i.e. Site Leader, Assistant Site Leader and Site Team Leader to 40 hours/week.  Analyze the working scheme of the employees as defined by their job designation.  Provide solutions to above mentioned employees and Goodwill Industries to help reassign day-to-day responsibilities to appropriate employees.  Increase annual profit of Goodwill Industries in the long run by implementing the Lean Six Sigma methodology.

3. SIPOC SIPOC Analysis Sheet Work Area Observed: Page: of Observer: Observation Date: #SupplierInputProcessOutputCustomer 1Goodwill Industry Store Manager Opening HoursHours utilized on what?OT required or not Assistant Store Manager Employess daily duty Team Leadermanagement work flow Closing hours duties

4. Voice of the Customer Analysis – Site Leader – Assistant Site Leader – Team Leader

5. CTQ Tree Reduce expenditure/ Increase turnover Reduce expenditure/ Increase turnover Reduce work time to 40hrs/week Reduce work time to 40hrs/week Redefine job responsibili ties Redefine job responsibili ties Trained professi onals Trained professi onals Split work among employees Split work among employees Redesign the facility Redesign the facility Assign responsibilities as per job description Assign responsibilities as per job description More training time More training time Maintain industrial/ Required standard Maintain industrial/ Required standard Allot tasks to able employees Allot tasks to able employees

6. Process Map Goodwill Retail Store Site Leader Assistant Site Leader Team leader Kaizen Report Check Emails Hiring/Firing Training Preparing work order Banking Opening/Closing Checklist Updating google drive on reports Daily sales Customer Service Goods return Restocking textiles &ware products Purging Quality Check Closing process Placing cash box in safe

7. Process Observation Worksheet- Manager/Site Leader DailyExpected MinutesObserved Minutes Kaizen Report214 Employee Purchases1015 Walk Throughs1520 Morning Paperwork2030 Bathroom Checklist42 Fitting Room Checklist15 Audit Carts/Racks530240 Open/Close Checklist30 Register End caps110 Showcase11 Update Accident Board11 Furniture22 Clean Office51 Clickgoodwill515 Closing Paperwork30 Counting safe/registers in the AM30 Counting safe/registers in the PM30 Switching of the safe mid day2010 Check Large Bills with Light35 Google docs/wage tracker11 Google docs/production tracker55 Camera verification of corrections30 Community service/volunteers1015 Phone call-customers/staff6025 Refunds/code calls4560 Cash handling/change code55 Hub specific data/emails/videos55 Hub hours reported23 Going to the bank2030

8. Checksheet of Observation DateLocationHours Spent Chandra10/29/2015Greenwood9 11/7/2015W.Washington2 Sneha10/29/2015Greenwood9 11/4/2015Greenwood5 Srivathson10/28/2015W.Washington4 10/30/2015College Park6 11/3/201596 th St5

9. Spaghetti Diagram Fitting Room Sales Floor Toilet Cashier Production Area /Office Room Case Checklist process Daily Production Cash change/refund/customer service/ Purging/restocking/order Reports generation * Greenwood goodwill retail store floor plan

10. Data Collection Time (min) from the time of opening to the closing of store utilized by site leader, assistant site leader and team leader. Observe time (min) used for different store operations according to the allocated time in Kanban list. Data collected for 1 week in different stores according to store sales volume. Data are recorded in paper form and later compared with previous time study done.