1. Lecture3 :General Management Skills Lecturer: Kawther Abas 447CS – Management of Programming Projects

2. Software Project Management

3. General Management Skills  Leading  Communicating  Negotiating  Problem solving  Influencing the organization

4. Leading  Establish direction  Align people  Motivate and inspire

5. Communicating 1. Written and oral, listening and speaking 2. Internal, external 3. Formal, informal 4. Vertical and horizontal 5. Customer orientation (listening to the customers needs and requirements)

6. Communicating 1. Choice of media 2. Writing Style 3. Presentation techniques 4. Meeting management

7. Negotiating 1. Conferencing with others to come to terms or reach an agreement 2. Assisted negotiation 1. Arbitration 2. Mediation 3. Working with the customer to insure needs (project goals) are met 4. Insuring customer satisfaction

8. Negotiation during project life 1. Scope, cost, and schedule objectives 2. Changes to scope, cost, and schedule objectives 3. Contract terms and conditions 4. Assignments 5. Resources

9. Influencing the Organization 1. Ability to get things done 2. Understand the formal and informal structures of all the organizations involved  The performing organization  The customer  Contractors  Etc.

10. Influencing the Organization  Understand the politics. “politics is about getting collective action from a group of people who may have different interests. ….use of conflict and disorder creatively.” Eccles

11. Influencing the Organization  Understand the power. “the potential ability to influence behavior, to change the course of events, to overcome resistance, get people to do things they would not otherwise do.” Pfeffer

12. Thank you for your attention.