1. Sponsored by: 1 The State of Corporate Email: A Survey of IT Professionals October 2013

2. Sponsored by: 22 Key Findings Concerns about migration slowing cloud email adoption 59% have not migrated because of concerns about data loss High data fidelity, minimizing data loss, and minimizing downtime key to successful migration Concerns about migration slowing cloud email adoption 59% have not migrated because of concerns about data loss High data fidelity, minimizing data loss, and minimizing downtime key to successful migration Email collaboration remains business critical 71% describe email as mission critical to corporate operations 81% say email is most important tool for employee communication Email collaboration remains business critical 71% describe email as mission critical to corporate operations 81% say email is most important tool for employee communication Cloud email adoption prevalent, but on-premise not gone 46% use a SaaS or cloud-based email solution 86% host email on-premise 51% of those not on cloud email today are thinking about migrating Cloud email adoption prevalent, but on-premise not gone 46% use a SaaS or cloud-based email solution 86% host email on-premise 51% of those not on cloud email today are thinking about migrating

3. Sponsored by: 33 Research Goal The goal of this survey was to quantify trends with corporate email systems in large companies. Goals and Methodology Methodology An online survey was sent to a database of IT professionals responsible for corporate email. Dell Software was not revealed as the survey sponsor. Participants A total of 202 IT professionals participated in the survey. All had responsibility for administration, implementation, or architecture of corporate email systems at companies with more than 1000 employees.

4. Sponsored by: 44 Participant Demographics Company Size Industry Role with Company Email

5. Sponsored by: 5 DETAILED FINDINGS

6. Sponsored by: 6 How would you describe the importance of email to your company's operations? How would you describe the importance of email to your company's operations? Majority describe email as mission critical

7. Sponsored by: 7 Please rank the following types of employee communication in order of their importance as a business communication tool. Email is the most important tool for employee communication First Choice Weighted Ranking

8. Sponsored by: 8 Do your business applications send email as part of the workflow (i.e. expense approvals, reporting, notifications)? Do your business applications send email as part of the workflow (i.e. expense approvals, reporting, notifications)? 95% report email is a function of business application workflow

9. Sponsored by: 9 Do employees store sensitive or confidential data in their corporate email inboxes? 86% say employees keep sensitive information in corporate inboxes

10. Sponsored by: 10 How does your organization host corporate email systems today? Choose all that apply. Cloud email adoption prevalent, but on-premise email hasn’t been replaced 14% cloud (SaaS or IaaS) only

11. Sponsored by: 11 Do you have any plans to migrate your corporate email to the cloud? Half of those not on cloud email today are thinking about migrating n= do not currently have cloud email

12. Sponsored by: 12 Why have you not migrated to a corporate cloud email solution yet? Choose all that apply. Concerns about data loss slowing adoption of cloud email n=thinking about migrating to cloud email

13. Sponsored by: 13 Why have you decided to continue to use an on-premise email system? Choose all that apply. Why have you decided to continue to use an on-premise email system? Choose all that apply. Control and security concerns main reasons for staying with on-premise email n= no plans to adopt cloud email

14. Sponsored by: 14 What was the primary driver for your most recent upgrade or improvement to your corporate email system? Choose the one answer that most closely applies. What was the primary driver for your most recent upgrade or improvement to your corporate email system? Choose the one answer that most closely applies. Email upgrades primarily driven by need for more functionality “Other” answers included technical issues with existing on-premise email software. “Other” answers included technical issues with existing on-premise email software.

15. Sponsored by: 15 What is your corporate on-premise email platform? Choose all that apply. What is your corporate on-premise email platform? Choose all that apply. Exchange dominates on-premise email n= use on-premise email

16. Sponsored by: 16 What type of cloud-based email does your company use or what type of cloud-based email does your company plan to use? Choose all that apply. What type of cloud-based email does your company use or what type of cloud-based email does your company plan to use? Choose all that apply. Office 365 most commonly used cloud-based email n= use or plan to use cloud email 89% of those who have Office 365 or are planning to move to Office 365 have Exchange as their on-premise email system.

17. Sponsored by: 17 How does your company plan to migrate to cloud-based email or how did your company migrate to your current cloud-based email? Choose all that apply. How does your company plan to migrate to cloud-based email or how did your company migrate to your current cloud-based email? Choose all that apply. Email migrations done primarily by in-house resources n= use or plan to use cloud email

18. Sponsored by: 18 If you were to describe your ideal solution for migrating from an on-premise email system to a cloud-based email system, which of the following capabilities would be most important? Choose two of the following. If you were to describe your ideal solution for migrating from an on-premise email system to a cloud-based email system, which of the following capabilities would be most important? Choose two of the following. Data and downtime key considerations when migrating email

19. Sponsored by: 19 For more information… About Dimensional Research Dimensional Research provides practical marketing research to help technology companies make smarter business decisions. Our researchers are experts in technology and understand how corporate IT organizations operate. Our qualitative research services deliver a clear understanding of customer and market dynamics. For more information, visit www.dimensionalresearch.com.www.dimensionalresearch.com About Dell Software Dell Software helps customers unlock greater potential through the power of technology—delivering scalable, affordable and simple-to-use solutions that simplify IT and mitigate risk. The Dell Software portfolio addresses five key areas of customer needs: data center and cloud management, information management, mobile workforce management, security and data protection. This software, when combined with Dell hardware and services, drives unmatched efficiency and productivity to accelerate business results. For more information, visit www.dellsoftware.com.www.dellsoftware.com