1. BSNL-Hungama SSA Portal – User Guide URL - http://bsnl.hungama.com/bsnl/ssahttp://bsnl.hungama.com/bsnl/ssa

2. Registration Select valid STD code from dropdown Provide valid 9 digit HRMS Number Provide your Gmail email address

3. Registration Flow User submits registration details User received verification email? Yes (If you do not find the email in ‘Inbox’; please check in ‘Spam’ or ‘Junk’) User clicks on verification link in the email Verification Email sent to BSNL Email Address & Alternate Email Address No From Forgot Password Page, User sends request to Resend Verification Mail Email Address is verified Portal Admin selects Access Rights and activates the account Welcome Email containing password sent at BSNL Email Address and Alternate Email Address provided User can now log in

4. Types of usersBillingCommercialCircle Co-ordinator National Co-ordinator Can change passwordYes View account detailsYes, for particular SSA Yes, for particular Circle Yes, for all Circles View service historyYes, for particular SSA Yes, for particular Circle Yes, for all Circles View customer billYes, for particular SSA Yes, for particular Circle Yes, for all Circles View billing reportYes, for particular SSA Yes, for particular Circle Yes, for all Circles Request Deactivation of Customer’s Service Yes Type of users and activity

5. List of pages on SSA Portal 1.Change Password 2.Customer Account Details 3.Customer Service History 4.Customer Bill 5.Billing Report

6. Change Password Do not miss to change password when you will login for first time

7. Customer Account Details Choose either Phone No. or Email Address to retrieve data

8. Customer Account Details Request for deactivation can be sent by selecting checkbox. Reason for deactivation to be provided while submitting the request.

9. Customer Service History Choose either Phone No. or Email Address to retrieve data The customer service history will be downloaded in excel

10. Choose either Phone No. or Email Address Choose either One Month or More than a Month to retrieve data The customer bill will be downloaded in excel Customer Bill

11. Billing Report Select your Circle Name and SSA Name Select month for which report to be generated The billing report will be downloaded in excel To generate report for a particular plan; select plan

12. Contact Us In case of any problem in activation of your SSA Portal account please write to vasadmin@bsnl.co.invasadmin@bsnl.co.in Also, you can reach at support.bsnl@hungama.com or call at our toll free number 1800 209 7010 (Mon to Sat 9:00am to 6:00pm.)support.bsnl@hungama.com