1. ATTITUDE GOD IS NO WHERE We can also be read as GOD IS NOW HERE Everything depends on how do we see anything. Attitude is the way we see it.

2. Scene # 1 Don’t fall down !!! A little girl is hanging on a tree and the concerning mother reacts immediately

3. Scene # 2 Hold on tightly !!! What do you think is the difference in both scenes ?? Similar sort of scene but this time, the mother reacts with different words …

4. Scene # 1Scene # 2 What happens next …. Similar instructions resulted in different results OoopsOoops

5. WHAT MAKES YOUR LIFE 100% ? ABCDEFGHIJKLMNOPQRSTUVWXYZ 1234567891011121314151617181920212223242526 ATTITUDE 120 9 2145 KNOWLEDGE 11141523125475 HARDWORK 81 423151811 SKILLS 1911912 19 = = = = 82 96 98 100 Let each letter of the alphabetic has a value equals to it sequence of the alphabetical order:

6. BEST QUOTES ON POSITIVE ATTITUDE Whether a glass if half-full or half-empty, depends on the attitude of the person looking at it. There is a better way for everything. Find it. A positive attitude is not a destination. It is a way of life. The difference between a successful person and others is not a lack of knowledge, but rather a lack of will.

7. Attitude Attitude - a psychological tendency expressed by evaluating an entity with some degree of favor or disfavor

8. ffect Physiological indicators I don’t like Verbal statements my boss. about feelings ehavioral Observed behavior I want to intentions Verbal statements transfer to about intentions another dept. ABC Model of an Attitude Component Measured by Example ognition attitude scales I believe my Verbal statements boss plays about beliefs favorites. A C B

9. components of attitude. Emotion Information Behavior Ex- emotion involves person’s feelings & affects positively- Customer services executive. negatively- to receive a bill from Police station

10. Sources of Attitude Is acquired from parents, teacher and other member of peer group. ex- a child begins his schooling and interacts with people so his attitude will be influenced by people whom he admire, respect hate, fear etc.. We wish to align with the behavior of whom we look up to.

11. Ex- company get their product endorsed by their popular personality. Myth- one can not bring change

12. Anna Hazare have changed the attitude of several

13. Functions of Attitude. The Adjustment Function. Attitude often help adjust to their work environment. Ex- well treated employee The Ego- defensive Function. Attitude helps them defend their self- image. Ex- older manager. The value Expressive Function. Ex- manager focus on ethic

14. Changing Attitudes. Barriers to changing attitudes 1 Prior commitments 2 Insufficient information- case SBI Required for changing attitudes 1 Provide new information 2 Use of fear 3 Resolving Discrepancies 4 Influence of Friends & peer

15. Antecedents of work Related Attitude: PA/NA NA- Negatively affected reflects a personality disposition to experience negative emotional states; those with high NA are more likely tend to feel nervous, tense, anxious, worried, upset and distress.

16. Meet Diya. She is a young MBA Graduate working as a management executive in an MNC. Apparently, she is a normal girl. But if you talk to her personally and observe her behavior, you will not fail to notice a number of her self centered problems. Let us see how she passed her yesterday. In the morning, when she was about to leave her home for office, her younger sister asked her to do some domestic work on her way to office. Diya suddenly got angry at her sister and told her that she usually troubled her whenever she was running out late. The moment she got into to the office, she could come to know that the management had given some important assignment to Seema one of his colleagues. Diya felt jealous of Seema and she could not hide it while she was talking to her other colleagues in the department. In the afternoon her weekly report was returned to her by her boss with a request to rewrite it immediately by incorporating the comments which the boss had written in the margin of that report. Diya read the comment of her boss and felt guilty, depressed and anxious. In the evening when she returned home, she found that her sister had some visitor and she was engrossed in talking to them. She suddenly felt neglected and rejected. She went to her room and sat at her table doing nothing except licking her own wounds. What happened yesterday is a typical example of what happens in the day – to – day life of Diya. Of course, she knows that the frequent emotional upset which she experiences lower her efficiency at work and keep her in a disturbed state of mind. But she does not know what to do about these emotional upsets.

17. Meet Raju. He is a young MBA Graduate working as a management executive in an MNC. Apparently, he is a normal boy. But if you talk to him personally and observe his behavior, you will not fail to notice a number of his self centered problems. Let us see how he passed his yesterday. In the morning, when he was about to leave his home for office, his younger sister asked him to do some domestic work on his way to office. Raju suddenly got angry with his sister and told her that she usually troubled him whenever he was running out late. The moment he got into to the office, he could come to know that the management had given some important assignment to Sumit one of his colleagues. Raju felt jealous of Sumit and he could not hide it while he was talking to him other colleagues in the department. In the afternoon his weekly report was returned to him by his boss with a request to rewrite it immediately by incorporating the comments which the boss had written in the margin of that report. He read the comment of his boss and felt guilty, depressed and anxious. In the evening when he returned home, he found that her sister had some visitor and she was engrossed in talking to them. He suddenly felt neglected and rejected. He went to her room and sat at her table doing nothing except licking his own wounds. What happened yesterday is a typical example of what happens in the day – to – day life of Raju. Of course, he knows that the frequent emotional upset which he experiences lower his efficiency at work and keep him in a disturbed state of mind. But he does not know what to do about these emotional upsets.

18. 1Q why do such people become emotionally disturbed and take excessive stress that might result in serious health related problem? According to Dr Albert Ellis Rational Behavior Therapy how will you help the person to come out of the problem?

19. Our focus will be job related attitude. O.B focus on three Attitude. 1 Job satisfaction. 2 Job involvement. 3 organizational commitment.

20. Job Satisfaction a pleasurable or positive emotional state resulting from the appraisal of one’s job or job experience. It is an emotional response to a job. It can be inferred but not seen. Individual's drive from his job depends on the extent to which outcomes meets his expectation. ex- If someone feels that his salary & autonomy in his company is better than his friend in other company.

21. Job satisfaction- reflects other attitude. a] The work itself. b] pay. c] promotion. d] supervision. e] coworker. f] working condition.

22. Outcome of job satisfaction. Satisfaction & productivity- There is no strong relationship between it. It has other variables such as reward. Satisfaction & turnover- only moderate relationship. ex- high job satisfaction will not eliminate but help reduce. While job dissatisfaction encourage to switch to other organization.

23. Job duration. Individual's commitment- its relation to committed to job, colleagues and work environment. Country’s economy. Satisfaction & absenteeism- direct relationship

24. Job involvement- It refers to extent to which a person identify himself psychologically with his job and consider that his performance in job contribute to his self worth. Organizational Commitment- refers to an employee’s satisfaction with a particular organization and its goal. There are three components of it.

25. Work Attitudes: Organizational Commitment Affective Commitment: emotional Continuance Commitment :cost Normative Commitment: obligation OrganizationalCommitment The strength of an individual’s identification with an organization

26. Success is an Attitude! Team A short film by Success Television Character Passion Joy Service Motivation PREVIEW ONLY

27. Success is an Attitude! You Deserve to Succeed

28. Success is an Attitude! Character “Primary success comes from primary greatness… your character.” Stephen Covey Author, “7 Habits of Highly Effective People” PREVIEW ONLY

29. Success is an Attitude! Joy “If you’re enjoying what you do.. if you provide a service that benefits a person, then success is a byproduct.” Deepak Chopra Author, “7 Spiritual Laws of Success”

30. Success is an Attitude! Passion “ To succeed you have to believe in something with such passion that it becomes a reality.” Anita Roddick Founder, The Body Shop PREVIEW ONLY

31. Success is an Attitude! Team “You can define success by how many points you score. I don’t define success that way… (it’s) for the team to win.” Bill Bradley Former NBA player and U.S. Senator

32. Success is an Attitude! Motivation “Getting self confidence is at the heart of success in every aspect of life.” Jack Welch Former CEO, General Electric PREVIEW ONLY

33. Success is an Attitude! Optimism “Successful people are optimists. They believe they can and will do it.” Marshall Goldsmith Executive Leadership Coach

34. Success is an Attitude! Go for it!