1. Dawn Baxendale Corporate Director Havant Borough Council

2. The Challenges Transformational Government Programme ‘Gershon’ efficiencies and shared services agenda LAAs and LPSAs White Paper : ‘Strong & Prosperous Communities’ Environment, Climate Change and Sustainability Civil Contingencies Act Planning Reform and the Barker Review Decent Homes and Temporary Accommodation Cleaner, Greener, Safer – Liveability agenda PCT reform and health ‘joined up services’ agenda Etc, Etc …………… RISING CUSTOMER EXPECTATIONS LOWER SATISFACTION LEVELS

4. Key Aims of Communication To ensure everyone understands the vision To ensure the messages are well timed and add value To make the messages relevant to different stakeholders To be clear about next steps and actions The Golden Thread – 2 way communication Cabinet / Senior Management / Corporate Plan 1-1’s / Team meetings / Newsletter – Celebrate Success Appraisals / performance management / Business Plan Customers & Partners Communication Matters

5. Desired Outcomes Providing the right information at the right time, first time - improved customer care Innovation driven by business need, achieving sustainability More efficient services, costing less to deliver Reduced operational and reputational risk Ongoing value for money A better skilled workforce encouraging more innovation...and... more savings… for reinvestment DELIVERING COMMUNITY LEADERSHIP

6. Results