2. Performance Measurement: Accountability for Results National Governors Association December 2002 Ellen O’Brien Saunders Executive Director Washington State Workforce Training and Education Coordinating Board

3. Workforce Development System Postsecondary Technical Education Adult and Family Literacy Carl D. Perkins Postsecondary Technical Education WIA, Title 1-B Dislocated Workers Program WIA, Title 1-B Adult Program WIA, Title 1-B Youth Program Wagner-Peyser

4. Workforce Development System (cont) Worker Retraining Program Volunteer Literacy Program Job Skills Program Secondary Career and Technical Education Carl D. Perkins Secondary Career and Technical Education Vocational Rehabilitation Vocational Rehabilitation for the Blind

5. Workforce Development System (cont) Employment and Training for Migrant and Seasonal Workers Apprenticeship Private Career Schools and 23 Related Programs

6. Performance Accountability Tools Statutory: State Budget Process has Performance Targets and Balanced Scorecard Performance Agreements for Cabinet Board’s Statutory Provisions: - Common measures/definitions for evaluating programs - Biennial evaluations of outcomes - Net impact/benefit/cost assessments every 4 years - Annual Report on progress on Strategic Plan

7. State of the State: “Measuring Our Progress” Workforce Development Providers - Consumer Report - Eligible Training Provider List - WorkSource Centers (in development) Workforce Development Programs - Workforce Training Results (every 2 yrs) - Various Federal Reports Workforce Development System - Seven State Indicators of Progress - WorkSource System (in development)

8. Benefits Encourages investment Educates policymakers Focuses on what matters to citizens Sense of shared accomplishment and pride Attention to improvements across programs

9. Current Challenges Continuity Collaboration Complexity Communication Continuous Improvement

10. Future Challenges Program Management vs. Program Results and Impacts National Policy Interests vs. Local Program Flexibility and Responsibility Human Capital Development vs. Labor Market Focus Learning What Works vs. What Happened to the Money?