1. School of Language Studies and Academics Letters of Request & Response For CM1400

2. School of Language Studies and Academics Routine Letters Routine means something we do on a regular basis. A routine letter is required when a legal or formal document is required. Routine means something we do on a regular basis. A routine letter is required when a legal or formal document is required.

3. School of Language Studies and Academics Common Routine Letters Requests: When the sender (the letter’s writer) wants something from the receiver Responses: When the sender (the letter’s writer) is providing something to the receiver. Requests: When the sender (the letter’s writer) wants something from the receiver Responses: When the sender (the letter’s writer) is providing something to the receiver.

4. School of Language Studies and Academics Principles of Routine Letters 1) A letter always seeks to build a better relationship between the sender and the receiver. 2) They should be written in simple and clear language. 3) They should avoid negativity or blaming. 1) A letter always seeks to build a better relationship between the sender and the receiver. 2) They should be written in simple and clear language. 3) They should avoid negativity or blaming.

5. School of Language Studies and Academics Principles of Routine Letters 4) They should promote the business’s services or products. 5) They should be personalized at the end, if the letter is a response. 4) They should promote the business’s services or products. 5) They should be personalized at the end, if the letter is a response.

6. School of Language Studies and Academics Co. name and address (could be letterhead) 1. Complimentary Close2. Signature (by hand)3. Typed Name4. Title1. Recipient name / title2. Company name3. Complete AddressSalutation - Dear Name: Body

7. School of Language Studies and Academics Example of a Routine Business Letter’s Content Qatar Sales Al Saad- Doha April 1 st, 2013 Mr. Hafaz Manager Tech Support Inc. PO Box 2345 Doha Post Office Doha, Qatar Dear Mr. Hafaz: Can your organization provide us with 5 wireless network connections for our up-coming trade show at the Glitz-Armada Hotel, on April 30 th 2012? We have used your company in the past, and found your service to be excellent. Here is what we need: Three secure IP addresses, so our sales people can use their laptops on the sales floor Two secure IP addresses, so our executives can monitor activities from their rooms We prefer not to use the hotel’s network, as they have not always been reliable and secure. I would appreciate you letting me know by April 10 th whether your company can help us in this matter. Let me know the costs and also the time frame that you require to do an excellent job.. Sincerely, Joe Jones Sales Coordinator Logo/address. Date line. Inside address of receiver. Salutation.OPENING: Direct request. BODY: Explains situation using direct language and bullet points. CLOSING: Shows appreciation Asks for an action. Writer’s name Writer’s job title. Logo/address. Date line. Inside address of receiver. Salutation.OPENING: Direct request. BODY: Explains situation using direct language and bullet points. CLOSING: Shows appreciation Asks for an action. Writer’s name Writer’s job title.