1. Presented by Sally Bruce, Quality Manager December 2015 Overview of the NIST Quality Management System

2. Scope of the NIST Quality System Standard Reference Data ~ 100 different types ~ 6,000 units sold per year ~ 18 million data downloads per year Standard Reference Materials  1300 materials  Well-characterized composition or properties, or both ~ 30,000 units sold per year Calibrations ~ 20,000 performed per year Photo credit: M. Baum/NIST Copyright Robert Rathe

3. Motivators for the Quality Management System at NIST Transparency to our customers and stakeholders –Demonstrates competence –Enables customer satisfaction Commitment to demonstrate competence via the CIPM MRA (maintains international acceptance of our measurement capabilities) Opportunities for improvements –Fosters awareness and communication –Provides an environment to enable progress

4. In October 1999, the directors of the national metrology institutes (NMIs) of 38 Member States of the Metre Convention signed a Mutual Recognition Arrangement (MRA) for national measurement standards and for calibration and measurement certificates issued by national metrology institutes.

5. Mutual Recognition Arrangement degree of equivalence of national measurement standards maintained by NMI’s; mutual recognition of calibration and measurement certificates issued by NMI’s and DI’s; secure technical foundation for wider agreements related to international trade, commerce and regulatory affairs Assure that measurements traceable to different NMIs can be accepted across borders

6. International comparisons of measurements, known as key comparisons; supplementary international comparisons of measurements; quality systems; and demonstrations of competence by NMIs. Outcome statements of the calibration and measurement capabilities (CMCs) of each NMI in a database publicly available on the Web. Technical basis for comparability and confidence in Measurements http://kcdb.bipm.org/

7. Components for the recognition/approval of NMI’s capabilities in the KCDB Signing of the CIPM MRA Quality Management System IntercomparisonsAssessments or Peer Reviews NIST has more than 2,000 capabilities listed in the KCDB and has participated in nearly 500 key comparisons.

8. ©R. Rathe In a given year the NIST quality system covers 50,000 measurement services

9. Regional Metrology Organizations: SIM, Euramet, APMP, COOMET, AFRIMET The CIPM MRA has now been signed by the representatives of 98 institutes – from 54 Member States, 40 Associates of the CGPM, and 4 international organizations – and covers a further 152 institutes designated by the signatory bodies.

10. SIM the Regional Metrology Organization for the Americas

11. SIM Quality System Task Force Argentina, Bolivia, Brazil, Canada, Chile, Columbia, Costa Rica, Ecuador, Jamaica, Panama, Paraguay, Peru, Mexico, Uruguay, USA Inter-American Metrology System

12. SIM QSTF: Quality System Task Force Quality Management System Reviews Quality manuals Internal audits Management Reviews Assessments or Peer Reviews Findings Corrective Actions Inter-American Metrology System

14. NIST Quality System for Measurement Services QM-I NIST Policies and Procedures QM-II Division Policies and Procedures QM-IIIs Measurement Systems Processes and Procedures NIST Quality System NIST-QM-I V9 was signed by the NIST Director, Dr. Willie May, on 13 November 2015

15. The Divisions and Offices within NIST that have implemented the quality system are located at the yellow line and below The NIST Quality Manager is a function within the Standards Coordination Office

16. Division/OfficeQuality Manager Reference MaterialsMaria Polakoski Materials Science and Engineering Carlos Beauchamp Materials Measurement Science Donald Windover Biosystems and Biomaterials Paul DeRose Biomolecular MeasurementAshley Beasley Green Chemical SciencesMike Epstein Applied Chemicals and Materials Mike Lewis Radiation PhysicsMarc Desrosiers Semiconductor and Dimensional Metrology Ted Doiron Management of QMS: Division Quality Managers

17. Division/OfficeQuality Manager Quantum MeasurementRick Seifarth Sensor ScienceCatherine Cooksey Quantum Electronics and Photonics Igor Vayshenker RF TechnologyTasshi Dennis Time and FrequencyMike Lombardi Materials and Structure Systems Clarissa Ferraris Energy and EnvironmentBob Zarr Management of QMS: Division Quality Managers

18. Management of QMS: Management Reviews – Improvements to services – Volume of work – Customer feedback – Corrective actions – Lab conditions and other impacts to the availability of services – Interactions (with other NMIs, conference participation, etc.) – Standards work (committee activities) – International intercomparisons

19. Customer feedback for Reference Materials

20. New Customer Survey for NIST Calibrations Launched June 2015 Replaces 30 year-old paper version Responses received – return rate increased Electronic and online Available from websites E-mails link to technical and buyer Interaction Areas Covered Administrative Business Technical 20

21. New Survey Results

22. Management of QMS: the Assessment events timeline

23. Globally-accepted Enables the international acceptance of the portfolio of NIST measurement services, the national standards maintained by NIST, thereby facilitating the acceptance of our customers’ measurements Acoustics and Vibration Chemistry Dimensional Electromagnetics Ionizing Radiation Mass and Force Optical Properties Photometry and Radiometry Thermometry Time and Frequency NIST quality system

24. Continual Improvement of NIST Measurement Services: Innovations  Transforming Calibration Services with New Technologies, Automation, and eAccess  Funding $1 Million per year, for 3 years  Replacing legacy standards, establishing a code repository for automation and measurement, and providing access to a customer portal.  Initially in two areas:  Line-scale interferometry  Laser Power Calibrations

25. www.nist.gov/nistqs