1. © 2006, Educational Institute Chapter 1 The Role, Cost, and Management of Hospitality Facilities Hospitality Facilities Management and Design 3 rd Edition (281)

2. © 2006, Educational Institute 1 Role of Facilities Ambience, experience, comfort “Manufacturing Plant” Identity Industry growth Return on investment

3. © 2006, Educational Institute 2 POM Account Labor Fringe benefits Supplies and expendables Contract maintenance Utility Account Electricity Fuel Steam Water Cost of Operation

4. © 2006, Educational Institute 3 Cost of Renovation/ Modernisation CapEx (Capital Expenditure) Replacement of Wear and tear Obsolescence Regulatory e.g. disability, smoking Safety Technology Replacement of building components/ equipment

5. © 2006, Educational Institute 4 Impact of design on facility management 3.Equipment Durability Lifetime Reparability Efficiency Accessibility 1.Components/ Layout E.g. Recreation, kitchens, F&B, landscaping, conventions 2.Materials, quality, types E.g. thatched roof, roof leak, damp

6. © 2006, Educational Institute 5 Management Responsibilities Cost control Safety and security Legal and regulatory compliance Service

7. © 2006, Educational Institute 6 Responsibilities of Facilities department Input on systems and building design Systems building commissioning: check quality Building and systems operation day to day Building maintenance and inspection Guestroom maintenance Equipment selection, installation, maintenance Contract management Utilities management Waste management Budgeting, Cost Control Security, safety Contractual/ regulatory compliance Parts inventory/ control Renovations, additions, alterations Special projects Staff training Emergency planning/ response Corporate reporting