1. Microsoft Dynamics CRM Consultant Sharing experience

2. CRM from Personal perspective CRM for MBIE Agenda

3. Part 1: CRM from Personal perspective

4. Sams Teach Yourself Microsoft Dynamics CRM 2011 in 24 Hours By Anne Stanton My First Microsoft Dynamics CRM Book

5. Microsoft Dynamics CRM 2011 Unleashed By Marc J. Wolenik, Damian Sinay, Rajya Vardhan Bhaiya CRM Dynamics UNLEASHED

6. http://jsbeautifier.org/ Developing Java Script

7. Visual Studio SiteMap Editor Ribbon Editor Some other tools that I'm using

8. http://www.ace.co.nz/ Ace training

9. Part 2: MBIE

10. CRM for Government

11. MBIE structure

12. For Dynamics CRM clients: o Use as much out of the box functionality as possible  systems changing  business changing  cost of change is too expensive o Noone knows your CRM system is better than you  all invited developers need a time to understand your business processes For Dynamics CRM vendors: Be more flexibles with your clients For people who learn about CRM Great niche in IT career Microsoft Dynamics CRM courses Let’s share the experience Summary

13. Questions???