1. Questionnaire for user User’s attitude towards the library resources and reference services: a survey of some special library of chitwan.

2. The purpose of study in to find out the views about references and reference services and needed their requirement and suggestion for improvement for library services. So you are kindly requested to answer the following questions. The purpose of study in to find out the views about references and reference services and needed their requirement and suggestion for improvement for library services. So you are kindly requested to answer the following questions. Please tick mark wherever braket is available ( ) and write your opinion wherever necessary - Please tick mark wherever braket is available ( ) and write your opinion wherever necessary -

3. A. Personal information A. Personal information i) Name : i) Name : ii) Level : ii) Level : iii) Name of the Campus iii) Name of the Campus iv) Sex: Male ( ) Female ( ) iv) Sex: Male ( ) Female ( ) B. Technical information B. Technical information 1. Are you taking a member of library? 1. Are you taking a member of library? a) Yes ( ) b) No ( ) a) Yes ( ) b) No ( ) 2. Library is use for - 2. Library is use for - a) only visit( ) a) only visit( ) b)Two read book( ) b)Two read book( ) c) To read reference book( ) c) To read reference book( ) d) Others( ) d) Others( )

4. 3. How often do you visit library? 3. How often do you visit library? a) Daily( ) a) Daily( ) b) Once week( ) b) Once week( ) c) Once a month( ) c) Once a month( ) d) Seldom ( ) d) Seldom ( ) 4. For what purpose do you visit library? 4. For what purpose do you visit library? a) To borrow text books ( ) a) To borrow text books ( ) b) To consult reference books ( ) b) To consult reference books ( ) c) To read reference books ( ) c) To read reference books ( ) d) To visit leisure time ( ) d) To visit leisure time ( )

5. 5. Are the present opening hours of library is suitable for you? 5. Are the present opening hours of library is suitable for you? a) Yes ( ) b) No ( ) a) Yes ( ) b) No ( ) 6. How much time do you spend in library? 6. How much time do you spend in library? a) Less than one hour ( ) a) Less than one hour ( ) b) More than one hour ( ) b) More than one hour ( ) c) More than two hours ( ) c) More than two hours ( ) d) All leisure time ( ) d) All leisure time ( ) 7. Are you familiar with the collection of your library? 7. Are you familiar with the collection of your library? a) Yes ( ) b) No ( ) a) Yes ( ) b) No ( ) 8. Which sections of the library do you use the most? 8. Which sections of the library do you use the most? a) General section ( ) a) General section ( ) b) Periodical ( ) b) Periodical ( ) c) Reference service ( ) c) Reference service ( ) d) All of above ( ) d) All of above ( )

6. 9. Do you get document in time? 9. Do you get document in time? a) Yes ( ) b) No ( ) a) Yes ( ) b) No ( ) If no then why? If no then why? a) Insufficient number of books ( ) a) Insufficient number of books ( ) b) Staff biasness ( ) b) Staff biasness ( ) c) Student do not return book in time ( ) c) Student do not return book in time ( ) d) Insufficient number of staff ( ) d) Insufficient number of staff ( ) 10. Which reference materials do you prefer most in your study? 10. Which reference materials do you prefer most in your study? a) Primary document ( ) a) Primary document ( ) b) secondary document ( ) b) secondary document ( ) c) Tertiary document ( ) c) Tertiary document ( ) d) Above all ( ) d) Above all ( )

7. 11. Are there sufficient reference materials in your library? 11. Are there sufficient reference materials in your library? a) Yes ( ) b) No ( ) a) Yes ( ) b) No ( ) If no. please specify the which are not available- If no. please specify the which are not available- a) Dictionary ( ) a) Dictionary ( ) b) Encyclopedia( ) b) Encyclopedia( ) c) Year book ( ) c) Year book ( ) d) Directories ( ) d) Directories ( ) e) Serials ( ) e) Serials ( ) f) Audio/ visual ( ) f) Audio/ visual ( ) g) Non print ( ) g) Non print ( ) h) Statistical data ( ) h) Statistical data ( ) 12. What difficulties do you fell in using the reference book? 12. What difficulties do you fell in using the reference book?

8. a) Wanted reference book/ document is not available ( ) a) Wanted reference book/ document is not available ( ) b) Book / document are not systematically arranged ( ) b) Book / document are not systematically arranged ( ) c) Recent research paper and relevant journals are not available ( ) c) Recent research paper and relevant journals are not available ( ) d) Library staff are not friendly ( ) d) Library staff are not friendly ( ) e) Physical facilities are not sufficient ( ) e) Physical facilities are not sufficient ( ) 13. Do you have the knowledge how to use the library? 13. Do you have the knowledge how to use the library? a) Yes ( ) b) No ( ) a) Yes ( ) b) No ( ) 14. Does the library conduct orientation programs to use the library? 14. Does the library conduct orientation programs to use the library? a) Yes ( ) b) No ( ) a) Yes ( ) b) No ( )

9. 15. Are the following user's education necessary for you? 15. Are the following user's education necessary for you? a) Library orientationYes ( ) No ( ) a) Library orientationYes ( ) No ( ) b) Library visitYes ( ) No ( ) b) Library visitYes ( ) No ( ) c) Current awareness services (CAS) Yes( ) No ( ) c) Current awareness services (CAS) Yes( ) No ( ) d) Abstract service Yes( ) No ( ) d) Abstract service Yes( ) No ( ) e) Bibliographic instructionyes ( ) No ( ) e) Bibliographic instructionyes ( ) No ( ) f) Seminar in library instructionYes ( )No ( ) f) Seminar in library instructionYes ( )No ( ) 16. Are these follows facilities are available for the users in your library ? 16. Are these follows facilities are available for the users in your library ? a) Email/ InternetYes ( ) No ( ) a) Email/ InternetYes ( ) No ( ) b) Telephone Yes( ) No ( ) b) Telephone Yes( ) No ( ) c) Reprographic (photocopy)Yes ( )No ( ) c) Reprographic (photocopy)Yes ( )No ( ) d) Binding yes( ) No ( ) d) Binding yes( ) No ( ) e) Audio/visualYes( ) No ( ) e) Audio/visualYes( ) No ( )

10. 17. Is there computer in your library? 17. Is there computer in your library? a) Yes ( ) b) No ( ) a) Yes ( ) b) No ( ) If yes, for what purpose is the computer being used? If yes, for what purpose is the computer being used? a) To search the information ( ) a) To search the information ( ) b) To manage information ( ) b) To manage information ( ) c) Email/internet ( ) c) Email/internet ( ) d) To invest leisure time ( ) d) To invest leisure time ( ) 18. Which tools do you use to search information? 18. Which tools do you use to search information? a) With the help of staff ( ) a) With the help of staff ( ) b) Using computer ( ) b) Using computer ( ) c) Self search ( ) c) Self search ( ) d) Help of friend ( ) d) Help of friend ( ) 19. What type of information do you need must? 19. What type of information do you need must? a) General information ( ) a) General information ( ) b) Factual and figurative information ( ) b) Factual and figurative information ( ) c) Descriptive information ( ) c) Descriptive information ( ) d) Current event in development medical field ( ) d) Current event in development medical field ( )

11. 20. Are the following services fully favorable and adequate to you? a) Classification/ cataloguing,yes ( )No ( ) a) Classification/ cataloguing,yes ( )No ( ) b) List of current acquisitionYes ( ) No ( ) b) List of current acquisitionYes ( ) No ( ) c) Display of new arrivalyes ( ) No ( ) c) Display of new arrivalyes ( ) No ( ) d) Issue / return servicesYes ( )No ( ) d) Issue / return servicesYes ( )No ( ) e) Reference servicesYes ( ) No ( ) e) Reference servicesYes ( ) No ( ) f) Management servicesYes ( ) No ( ) f) Management servicesYes ( ) No ( ) g) Staff serviceYes ( ) No ( ) g) Staff serviceYes ( ) No ( ) h) Information serviceYes ( ) No ( ) h) Information serviceYes ( ) No ( ) a)………….. a)………….. b)………… b)………… c)………. c)………. d)………….. d)………….. e)…………… e)……………

12. Thanks for your valuable time. Thanks for your valuable time. Research By Research By Mahendra Prasad Adhikari Mahendra Prasad Adhikari 21.Do you have any suggestion for improvement of library service? if Yes please specify it- 21.Do you have any suggestion for improvement of library service? if Yes please specify it-

13. Questionnaire for user User’s attitude towards the library resources and Library services: a survey of COMS library of Chitwan. User’s attitude towards the library resources and Library services: a survey of COMS library of Chitwan.

14. The purpose of study in to find out the views about Library and library services and needed their requirement and suggestion for improvement for library services. So you are kindly requested to answer the following questions. The purpose of study in to find out the views about Library and library services and needed their requirement and suggestion for improvement for library services. So you are kindly requested to answer the following questions. Please tick mark wherever braket is available ( ) and write your opinion wherever necessary - Please tick mark wherever braket is available ( ) and write your opinion wherever necessary - A. Personal information A. Personal information i) Name : i) Name : ii) Level : ii) Level : iii) Name of the Campus iii) Name of the Campus iv) Sex: Male ( ) Female ( ) iv) Sex: Male ( ) Female ( ) B. Technical information B. Technical information

15. 1. Are you taking a member of library? 1. Are you taking a member of library? a) Yes ( ) b) No ( ) a) Yes ( ) b) No ( ) 2. Library is use for - 2. Library is use for - a) only visit( ) a) only visit( ) b) Two read Textbook( ) b) Two read Textbook( ) c) To read reference book( ) c) To read reference book( ) d) Others( ) d) Others( ) 3. How often do you visit library? 3. How often do you visit library? a) Daily( ) a) Daily( ) b) Once week( ) b) Once week( ) c) Once a month( ) c) Once a month( ) d) Seldom ( ) d) Seldom ( ) 4. For what purpose do you visit library? 4. For what purpose do you visit library? a) To borrow textbooks ( ) a) To borrow textbooks ( ) b) To read news papers ( ) b) To read news papers ( ) c) To read reference books ( ) c) To read reference books ( ) d) To visit leisure time ( ) d) To visit leisure time ( )

16. 5. Are the present opening hours of library is suitable for you? 5. Are the present opening hours of library is suitable for you? a) Yes ( ) b) No ( ) a) Yes ( ) b) No ( ) if no which is suitable time if no which is suitable time a) 10.00 AM to 4.00 PM a) 10.00 AM to 4.00 PM b) 7.00 AM to 5.00 PM b) 7.00 AM to 5.00 PM c) 7.00 AM to 10.00 PM c) 7.00 AM to 10.00 PM d) 9.00 AM to 10.00 PM d) 9.00 AM to 10.00 PM 6. How much time do you spend in library? 6. How much time do you spend in library? a) Less than one hour ( ) a) Less than one hour ( ) b) More than one hour ( ) b) More than one hour ( ) c) More than two hours ( ) c) More than two hours ( ) d) All leisure time ( ) d) All leisure time ( ) 7. Are you familiar with the collection of your library? 7. Are you familiar with the collection of your library? a) Yes ( ) b) No ( ) a) Yes ( ) b) No ( )

17. 8. Which sections of the library do you use the most? 8. Which sections of the library do you use the most? a) General section ( ) a) General section ( ) b) Periodical ( ) b) Periodical ( ) c) Reference service ( ) c) Reference service ( ) d) All of above ( ) d) All of above ( ) 9. Do you get document in time? 9. Do you get document in time? a) Yes ( ) b) No ( ) a) Yes ( ) b) No ( ) If no then why? If no then why? a) Insufficient number of books ( ) a) Insufficient number of books ( ) b) Staff biasness ( ) b) Staff biasness ( ) c) Student do not return book in time ( ) c) Student do not return book in time ( ) d) Insufficient number of staff ( ) d) Insufficient number of staff ( ) 10. Which reference materials do you prefer most in your study? 10. Which reference materials do you prefer most in your study? a) Primary document ( ) a) Primary document ( ) b) secondary document ( ) b) secondary document ( ) c) Tertiary document ( ) c) Tertiary document ( ) d) Above all ( ) d) Above all ( ) 11. Are there sufficient reading materials in your library? 11. Are there sufficient reading materials in your library? a) Yes ( ) b) No ( ) a) Yes ( ) b) No ( ) If no. please specify the which are not available- If no. please specify the which are not available- a) Textbooks( ) a) Textbooks( ) b) Reference books( ) b) Reference books( ) c) Periodicals( ) c) Periodicals( ) d) Audio/Visuals ( ) d) Audio/Visuals ( )

18. 12. What difficulties do you fell in using the library? 12. What difficulties do you fell in using the library? a) Wanted textbook and reference book is not available ( ) a) Wanted textbook and reference book is not available ( ) b) Book / document are not systematically arranged ( ) b) Book / document are not systematically arranged ( ) c) Recent research paper and relevant journals are not available ( ) c) Recent research paper and relevant journals are not available ( ) d) Library staff are not friendly ( ) d) Library staff are not friendly ( ) e) Physical facilities are not sufficient ( ) e) Physical facilities are not sufficient ( ) 13. Do you have the knowledge how to use the library? 13. Do you have the knowledge how to use the library? a) Yes ( ) b) No ( ) a) Yes ( ) b) No ( ) 14. Does the library conduct orientation programs to use the library? 14. Does the library conduct orientation programs to use the library? a) Yes ( ) b) No ( ) a) Yes ( ) b) No ( )

19. 15. Are the following user's education necessary for you? 15. Are the following user's education necessary for you? a) Library orientationYes ( ) No ( ) a) Library orientationYes ( ) No ( ) b) Library visitYes ( ) No ( ) b) Library visitYes ( ) No ( ) c) Current awareness services (CAS) Yes( ) No ( ) c) Current awareness services (CAS) Yes( ) No ( ) d) Abstract service Yes( ) No ( ) d) Abstract service Yes( ) No ( ) e) Bibliographic instructionyes ( ) No ( ) e) Bibliographic instructionyes ( ) No ( ) f) Seminar in library instructionYes ( )No ( ) f) Seminar in library instructionYes ( )No ( ) 16. Are these follows facilities are available for the users in your library ? 16. Are these follows facilities are available for the users in your library ? a) Email/ InternetYes ( ) No ( ) a) Email/ InternetYes ( ) No ( ) b) Documentation service Yes( ) No ( ) b) Documentation service Yes( ) No ( ) c) Reprographic (photocopy)Yes ( )No ( ) c) Reprographic (photocopy)Yes ( )No ( ) d) Binding yes( ) No ( ) d) Binding yes( ) No ( ) e) Audio/visualYes( ) No ( ) e) Audio/visualYes( ) No ( ) 17. Is there computer in your library? 17. Is there computer in your library? a) Yes ( ) b) No ( ) a) Yes ( ) b) No ( ) If yes, for what purpose is the computer being used? If yes, for what purpose is the computer being used? a) To search the information ( ) a) To search the information ( ) b) To manage information ( ) b) To manage information ( ) c) Email/internet ( ) c) Email/internet ( ) d) To invest leisure time ( ) d) To invest leisure time ( ) 18. Which tools do you use to search information? 18. Which tools do you use to search information? a) by the help of staff ( ) a) by the help of staff ( ) b) by Using computer ( ) b) by Using computer ( ) c) by Self search ( ) c) by Self search ( ) d) By Catalogue( ) d) By Catalogue( )

20. 19. What type of materials do you need must? 19. What type of materials do you need must? a) Textbook( ) a) Textbook( ) b) Reference materials( ) b) Reference materials( ) c) Newspaper and magazine ( ) c) Newspaper and magazine ( ) d) Entertainment (Novel, Stories) d) Entertainment (Novel, Stories) 20. Are the following services fully favorable and adequate to you? 20. Are the following services fully favorable and adequate to you? a) Classification/ cataloguing,yes ( )No ( ) a) Classification/ cataloguing,yes ( )No ( ) b) List of current acquisitionYes ( ) No ( ) b) List of current acquisitionYes ( ) No ( ) c) Display of new arrivalyes ( ) No ( ) c) Display of new arrivalyes ( ) No ( ) d) Issue / return servicesYes ( )No ( ) d) Issue / return servicesYes ( )No ( ) e) Reference servicesYes ( ) No ( ) e) Reference servicesYes ( ) No ( ) f) Management servicesYes ( ) No ( ) f) Management servicesYes ( ) No ( ) g) Staff serviceYes ( ) No ( ) g) Staff serviceYes ( ) No ( ) h) Information serviceYes ( ) No ( ) h) Information serviceYes ( ) No ( ) 21.Do you have any suggestion for improvement of library service? if Yes please specify it- 21.Do you have any suggestion for improvement of library service? if Yes please specify it- a)………….. a)………….. b)………… b)………… c)………. c)………. d)………….. d)………….. e)…………… e)…………… Thanks for your valuable time. Thanks for your valuable time. Research By Research By Mahendra Prasad Adhikari Mahendra Prasad Adhikari