1. Welcome to: Tailoring CCSAS Training to the Needs of Your Organization

2. Workshop Presenters:  Tom Boyle, Region 4 Training Coordinator Riverside County DCSS  Gloria Land, Region 5 Training Coordinator Orange County DCSS  Lori Lawson, Region 2 Training Coordinator Santa Clara County DCSS

3. Workshop Purpose: To assist LCSA trainers in tailoring CCSAS training to meet the needs of their organization

4. Workshop Purpose: “…Learn how to precisely identify training needs, determine outcomes, gather and analyze information for the needs assessment, and prepare an action plan.

5. California DCSS Definition of Training Training is the process of employing a formal program of instructional methods and techniques through lesson plans, trainers, mentors, and/or instructional devices, for the purpose of developing the competencies that enrich and enhance the performance level of child support staff.

6. Tailoring CCSAS Training Workshop Subjects:  Precisely identify training needs.  Gather and analyze information.  Prepare an action plan.

7. Tailoring CCSAS Training Precisely identify training needs: -- What “should” the employees be doing? and -- What are the employees “currently” doing? The difference  “Performance Gap”  Is there a ‘Performance Gap’?

8. Tailoring CCSAS Training -- Exactly, what is the performance gap or problem? -- Is the problem worth pursing? -- Can fast ‘fixes’ resolve the problem?  Acquire an understanding of the ‘Gap’ or “Problem’ -- Is the ‘Problem’ a true “Training Issue?” Precisely identify training needs:

9. Tailoring CCSAS Training Step 1 – Identify problem or the challenge Step 2 – Determine how you are going to collect ‘data’.  What are the steps to doing a Training Needs Assessment? Step 4 – Develop solutions. Step 5 – Consider costs & benefits. Step 3 – Collect and analyze your data Step 6 – Communicate results to management. Precisely identify training needs:

10. Tailoring CCSAS Training  Agreed upon performance problem/gap  Bottom Line, you have:  Proposed training to solve performance problem/gap.  Measurements that determine success of training Precisely identify training needs:

11. Tailoring CCSAS Training Gather and analyze information Next Steps or Actions: Action Taken: Management and you: Have agreed to a performance gap/problem. Have agreed that “training” is needed. Review your ‘Training Needs Assessment’.

12. Tailoring CCSAS Training Gather and analyze information  Are there any “Prerequisites?”  Research for any existing training curriculum.  Review Policies & Procedures for current details.

13. Tailoring CCSAS Training Gather and analyze information  If “New” training curriculum must be developed, you will need to author:  Performance Problem statements  Course Objectives

14. Tailoring CCSAS Training Prepare an Action Plan  Decide what will be delivered.  Decide how it will be delivered.  Develop a training outline or plan.  Put together training material.  Prepare a training schedule & implement it.  Decide how to measure success.

15. Tailoring CCSAS Training What Now?? We have:  Identified the performance gap  Completed a needs assessment  Developed an Action Plan.

16. Tailoring CCSAS Training Answer: Maybe!Then, Maybe Not! You may need to run a ‘Pilot’ and Did the training eliminate the performance gap?

17. Tailoring CCSAS Training Conduct a “Pilot” or “Mock” Session  What is a “Pilot?”  Why do a “Pilot?”  Who attends a “Pilot?”  What is the objective of a “Pilot?”  What else should I remember about a “Pilot?”

18. Tailoring CCSAS Training Conduct Training Conduct Training:  Always remember how you felt when you were one of “them”  While conducting training, remember;  Psychological environment  Physical environment  Learner’s needs, interests, and values.

19. Tailoring CCSAS Training Evaluate your success:  Level 1 – Student evaluations (smile test)  Level 2 – Performance testing (hands on)  Level 3 – Has job performance improved?  Level 4 – Bottom line change (results)

20. Tailoring CCSAS Training Food for thought...  K.I.S.S.S.S. Kisss “Keep it simple, short, and satisfying s for the students.”  The 3 “Ts” of Teaching:  Tell them what you are going to tell them.  Tell them.  Tell them what you told them.

21. Tailoring CCSAS Training  Information Retention:  10% -- Read  20% -- Hear  30% -- See  50% -- Hear and See  70% -- Say  90% -- Say and Do

22. Tailoring CCSAS Training Summary and Review

23. Tailoring CCSAS Training Thank you for Attending… Have a Great Day !