1. Program Assessment and Evaluation Lois Sacher, RN Pat Jackson, RN Health Specialists/Assessors November 19, 2010

2. Learning Objectives Participants will be able to: 1.Articulate the benefits of program review and evaluation 2.Describe the benefits of using self-assessment tools 3.Discuss how to prepare for an external compliance review 2

3. Strategies to Utilize Evaluation Techniques Health and Wellness Center Self Assessment Pre-arrival questions for staff Documents for review Statistics 3

4. 4 Focus Group What services can you get in the HWC? What is “zero tolerance”? Discuss your experience when you first came to the HWC. How do Health and Wellness staff help you meet your goals? How do you obtain medical support when the HWC is closed?

5. 5 Staff Interviews HWM and Center Nurses Center Physician Center Dentist Dental Assistant Dental Hygienist CMHC TEAP Specialist Medical Clerk

6. 6 Facility Review Appearance Confidentiality Equipment Furniture Security

7. PAG Rating System 7

8. PAG Example 8

9. 9 Professional Standards of Care Continuous quality improvement Documentation Current licenses Provision of services within license parameters Following current standards of care Adherence to confidentiality standards

10. 10 Assessment Criteria Individual rating for each section of the PAG Have a list of strengths of your program that exceed the PRH requirements Use IT skills to monitor compliance Be prepared !!!!

11. Wellness Most Important Employability Skill 11 First Step to Student’s Success