1. Microbehaviors
Understanding, Harnessing, and Leveraging the Power of the Unconscious Mind

2. Test Your Attentiveness
Wrong mental maps lead to wrong solutions which lead to lost resources

3. The Titanic

4. Newspapers from the time estimated the size of the iceberg to be between 50 to 100 feet high and 200 to 400 feet long. Titanic was navigable for awhile and could have pulled aside the iceberg. Many people could have climbed aboard it to find flat places to stay out of the water for the four hours before help arrived. Fixated on the fact that icebergs sink ships, people overlooked the size and shape of the iceberg (plus the fact that it would not sink.

5. Challenging Your Mental Map
The first step to challenging your mental map is understanding the goal… Inclusion!

6. Inclusion is… "the degree to which an employee perceives that he or she is an esteemed member of the work group through his or her needs for belongingness and uniqueness."

7. Two Important Aspects of Inclusion
Brewer's Optimal Distinctiveness Theory (ODT). This theory essentially explains the tension that people experience between the need to be a unique individual and the need to belong with others.
Uniqueness
Belonging
Inclusion
It is believed that this tension between belongingness and uniqueness is an underlying theme diversity and inclusion literature

8. Brewer's Optimal Distinctiveness Framework
Low Belongingness
High belongingness
High value in
uniqueness
Differentiation:
Inclusion:
Individual is not treated as an organizational insider in the work group but their unique characteristics are seen as valuable and required for group/ organization success.
Individual is treated as an insider and also allowed/ encouraged to retain uniqueness within the work group.
Low value in uniqueness
Exclusion:
Assimilation:
Individual is not treated as an organizational insider with unique value in the work group but there are other employees or groups who are insiders.
Individual is treated as an insider in the work group when they conform to organizational/ dominant culture norms and downplay uniqueness.
Individuals experience feelings of inclusion when a high value is placed on uniqueness with a corresponding high value on belongingness

9. Time for another exercise – FACE exercise
Do individually and then in pairs/groups
Group intelligence is better
Learnings – someone who raised issues but was discounted; imagined it was there?

10. Why do we need diversity and inclusion?
Wisdom of the Crowds

11. The Diversity Trumps Ability Theorem
The Difference by Scott Page
Mathematical Truth
“collective ability equals individual ability plus diversity and that diversity trumps ability”

12. When all you have is hammers…

13. Everything looks like a nail…

14. We can do more with an assortment of tools…

15. New IQ Individual Smarts is less important
In with the New and out with the Old…
Individual Smarts is less important
Old IQ
Group Smarts is most important
New IQ

16. The New IQ The New IQ = Inclusion Quotient
Measures
Inclusive Intelligence:
The intentional, deliberate, and proactive acts that increase work group intelligence by making people feel they “belong” and are “uniquely” valued.
The New IQ

17. We are Smarter like this…
A stable, robust, high-performance system
Win
Win
Win
Win
Win
Win
Win
Win
Win
A Positive-Sum Game
Win
An interactive networked organization
Win
Win
Win
Win
Win
Win
Win
Win
Win
Win
Win
Win
Win
Win

18. We are less Smart like this…

19. And even less Smart like this…
A hierarchical segregated organization
And even less Smart like this…
A fragile, unstable, low-performance system
A Zero-Sum Game

20. What are barriers to inclusion?

21. Micro-Inequities are….
Usually generated by our unconscious mind
Small messages of prejudice
Often subconscious
Subtle in nature
Verbal or non-verbal

22. Social Biases that create silos and limit our potential…
“Like Me” Bias
“Confirmation” Bias

23. What Activates Our Biases?*
07/16/96
What Activates Our Biases?
Our biases are most likely to be activated by four key conditions:
Stress
Time constraints
Multi-tasking
Need for closure * ##

24. Micro-inequities Micro-inequities
In 1973, while researching racial and gender exclusion in the workplace, Mary Rowe, Ph.D., discovered women and people of color were bothered by subtle, seemingly harmless messages of devaluation that kept them from flourishing.

25. How Do Subtle Slights Impact Your Business?
In 2006, companies lost $64 billion dollars from employees quitting their jobs due to “unfair treatment.”
Damages your company’s recruitment & retention efforts   
Lowers employee morale and productivity levels

26. Better understanding of the different aspects of micro-inequities
Micro-messages: Social Signals we send to one another through our behavior. They are called “micro” or “subtle” because the behaviors are small, although their impact can be enormous.
Micro-inequities: Subtle slights we send other people that cause them to feel devalued, slighted, discouraged or excluded.
Micro-affirmations: Supportive signals that cause people to feel valued, included, or encouraged.

27. Examples of Micro-inequities
Constantly being interrupted while you are talking
Being left out of a discussion/project
Trying to speak with someone who is reading/sending s during conversation
Talking with someone who keeps looking at his/her watch
Not being introduced in a meeting and then being ignored

28. Examples of Micro-inequities
Rolling of the eyes
Cutting down ideas before they can be entertained
Staying on the cell phone with no explanation
Mispronouncing your name or misspelling your name

29. How do we create inclusive environments?

30. Becoming a Trim Tab at Work
Identify common themes
Using workbook write down examples from video
Discussion of FranklinCovey Trim Tab Video
When thinking about “how can I possibly create change in my organization,” think of being a trim tab. Your small actions, your work in your circle of influence can create, over time, a big impact on your organization.

31. 3 Small Steps to Creating Habits
1. Shrink the change
2. Find a spot
3. Train the cycle everyday