0. CCV Advanced User Training
Welcome!
CCV Advanced User Training
January 2014
Harish Gangadharappa
Facilitator instructions:
01 – add your name or change as you like but keep the logos on the bottom.
02 – introduce your self and let your class say their names, roles, and how long at their post.
03 – notes come with this slide. Main point is the first two items are nearing completion and now it’s about the people and training; hence, them!
04 – Technology and processes, though complex, are simpler than the people component but not as rewarding. Thank them for taking part!
05 – Why they were chosen by leadership and emphasize the three words highlighted.
06 – Besides being chosen, they and their leadership made a commitment.
07 – The value of Super Users to implement change is depicted in this video.
08 – Review your agenda for the course and for the day
09 – At the end, we will measure how well we did by assessing competence and confidence.
10 – Roadmap to the coming weeks in the learning lab
11 – Workflow overview placeholder. Adjust for your solution.
12 – Begin content instruction
Learning Consultant, Cerner Corporation

1. Introductions
Name, Role
How long?
Favorite place in Doha?

2. This is you People Process Technology Key Discussion:
Achieving the promised value of health care IT requires three equally important project threads:
Facilitator Note: Speak to the graphics on the screen from the bottom up.
Technology – we need to collaborate to provide great software that is implemented effectively.
Process – we need to improve the way work is done to deliver benefit and value, not simply automate manual or paper-based processes.
People – nothing happens unless end-users embrace the technology and process changes and use them effectively. This is the final step, but without it, we will derive no value from the health care IT investment.

3. Enterprise Readiness - Focus on the People…
Key Discussion:
The human piece is different.
It is about how do you get buy-in, influence stakeholders and achieve lasting change.
The interpersonal component of the implementation process and focus on the acceptance & motivation of end-users are a key component to successful EHR implementations.

4. Advanced User Expectations Why CCV? Cerner Clinical Viewer
Agenda
Advanced User Expectations
Why CCV?
Cerner Clinical Viewer
CCV Workflow Overview
CCV Web Based Training
Hands-on Practice
Learning LIVE Orientation
Next Steps
Q & A
Review agenda handout.
Explain the Parking Lot.

5. What does it take to be a Advanced User?
Characteristics
Desire to learn
Open to ideas and are flexible
Maintain a positive attitude even when frustrated
Actively listen
Team players
Like to help others
Sound bites for focus of department heads is to seek out those with Desire who are Flexible and have a Positive Attitude.

6. Advanced User Expectations
These were the expectations presented to Al Khor Super Users. The same expectations apply to Advanced Users and the presenter can talk through each item quickly.

7. Video Link

8. Learning Objectives
Demonstrate solution competence and confidence for a shared outcome that impacts the community
At the end of the training experience, these outcomes will be measured.

9. -Why (Cerner sets up the infrastructure required for a sustainable health + care system).
-With CCV, facilities that are not live with Cerner will be able to view results that are entered by sites that are already live.
Photo by StayRAW - Creative Commons Attribution-NonCommercial-ShareAlike License
Created with Haiku Deck

10. Workflow of CCV

11. Login to uLearn Open uLearn: https://cisulearn.cerner.com
Username: Your HMC/PHCC ID Password: cis123
Change your Password
Click “My Enrolled Learning” Tab
In this section all the participants will login to uLearn, launch the assigned CCV WBT and work through it until completion

12. Practice Time HMC Users : https://cis.hamad.qa/
PHCC Users:
Use your Network ID and Password to login
Click “Train” folder > Click PowerChart
Login with your practice credentials
Username: CCV1, CCV2, ….. to CCV100
Password: cerner123
After the WBT participants will have a chance to practice using CCV in TRAIN domain. They will be practicing what they learned in WBT with the practice patient. Everyone will be using the same patient but will be using different logins. Login information will be put in front of PCs in training room.

13. What Data is in CCV?
By this time all participants would have practiced logging into TRAIN domain and accessing a patient chart, including accessing EMR Viewer. Now, we can briefly talk what data is in Cerner (what can be seen through PowerChart/mPages) and what data will still be available through EMR Viewer.

17. Summary 1. Login to Citrix: https://cis.hamad.qa
2. Login to PowerChart
3. Search your Patient by Name/MRN
4. Browse sections for results
5. Hover over for additional information
6. Open EMR Viewer for missing data
Summary

18. Next Steps 26-Jan TO 8-Feb 3 Hours of Advanced User Training
23-Feb TO 20-Mar Support Learning Labs prior to go-live (total of about 3 hours / AU).
23-Feb TO 20-Mar Follow up with end users in your department who have not completed their e-learning course
23-Mar Support and Coach end users during and after go-live
Advanced Users will also be sent a mail after Advanced User Training with Helpful links, their roles and responsibilities etc. Interested users who are willing and capable of supporting Learning Labs can pass their names to us, or can enroll themselves through the link provided.

19. Next Steps
Advanced Users willing to support Learning Labs can sign up here:
Advanced Users will also be sent a mail after Advanced User Training with Helpful links, their roles and responsibilities etc. Interested users who are willing and capable of supporting Learning Labs can pass their names to us, or can enroll themselves through the link provided.

20. Next Steps Check your e-mails regularly Support your Colleagues
You will help others to refresh your Learning
Advanced Users will also be sent a mail after Advanced User Training with Helpful links, their roles and responsibilities etc. Interested users who are willing and capable of supporting Learning Labs can pass their names to us, or can enroll themselves through the link provided.

21. Learning LIVE
Brief overview of Learning LIVE

22. Remember to log off your systems Job aids are for you
Brief overview of Learning LIVE

23. Thank you
The Journey to Readiness has Begun