1. USER GUIDE LEARN HOW TO USE YOUR MOBILE PHONE TO SEND AND RECEIVE
VERSION 3.0
LEARN HOW TO
USE YOUR
MOBILE PHONE
TO SEND AND
RECEIVE
MONEY

2. TABLE OF CONTENTS 1 WHAT IS GTMOBILE MONEY? 2 GETTING STARTED 3
FUNDING YOUR ACCOUNT 4
LINKING YOUR BANK ACCOUNT 5
TRANSFERRING MONEY 6
RECEIVING MONEY 7
WITHDRAWING MONEY 8
SECURITY 9
APPENDIX

3. TABLE OF CONTENTS 1 WHAT IS GTMOBILE MONEY? 2 GETTING STARTED 3
FUNDING YOUR ACCOUNT 4
LINKING YOUR BANK ACCOUNT 5
TRANSFERRING MONEY 6
RECEIVING MONEY 7
WITHDRAWING MONEY 8
SECURITY 9
APPENDIX

4. GTMOBILE MONEY can also be used for:
WHAT IS GTMOBILE MONEY?
GTMOBILE MONEY is a Fast, Secure and Convenient way to transfer FUNDS using a Mobile Phone…
GTMOBILE MONEY can also be used for:
Bill Payments
Shopping
Airtime Purchase 1
WHAT IS GTMOBILE MONEY?

5. WHO CAN USE GTMOBILE MONEY?
GTMOBILE MONEY can be used by anyone with a mobile phone. Your Mobile Number is also your Account Number and it is also a required parameter when logging into your account.
PHONE
NUMBER
GTMM
ACCOUNT = 1
WHAT IS GTMOBILE MONEY?

6. The GTMOBILE MONEY ACCOUNT has several pockets:
WHAT IS A WALLET?
The GTMOBILE MONEY ACCOUNT has several pockets:
The permanent default pocket is called the Mobile Money Wallet or “WALLET” for short.
A Bank Account Pocket can also exist. This is the linkage to your GTBank Account.
Other special products may be deployed as Pockets such as:
“TARGET SAVINGS”
“CREDIT CARD”
“LOYALTY POINTS”
“FUEL PAYMENTS” 1
WHAT IS GTMOBILE MONEY?

7. HOW DO I FUND AND WITHDRAW FROM MY ACCOUNT?
Your WALLET can be funded via any Bank Account – YES, even from other Banks by using your Debit Card to effect a transfer through the ATM or Internet.
You can also walk into any GTBank Branch to fill a Transfer Form.
Funds can be withdrawn from the WALLET via any GTBank ATM without using an ATM Card.
NOTE:
Funding and Withdrawals can only be done from the default pocket of the GTMobile Money Account which is referred to as the WALLET. 1
WHAT IS GTMOBILE MONEY?

8. Your GTMOBILE MONEY WALLET is highly secure;
WHAT ABOUT SECURITY?
Your GTMOBILE MONEY WALLET is highly secure;
Your phone number is your account number
Transactions are secured with your password (or PIN)
Confirmation SMS is sent to your phone number for every transaction
Transaction details are not stored on the phone so funds are safe even when the phone is stolen
All CBN Security guidelines have been implemented.
NOTE:
Do not disclose your PIN to anyone. It is your PIN that gives you secure access to your WALLET. 1
WHAT IS GTMOBILE MONEY?

9. POP QUIZ
PHONE
NUMBER
GTMM
ACCOUNT =
WALLET
FROM A FUNDING AND WITHDRAWAL PESPECTIVE CAN YOU CONFIRM WHETHER THE STATEMENT ABOVE IS TRUE OR FALSE BY CLICKING ANY OF THE BUTTONS BELOW:
TRUE
FALSE 1
WHAT IS GTMOBILE MONEY?

10. CONGRATULATIONS!!
PHONE
NUMBER
GTMM
ACCOUNT =
WALLET
This statement is absolutely correct for funding and withdrawals, because as mentioned earlier, the default pocket is the only one enabled for this type of transactions
You have successfully completed CHAPTER 1 of the GTMOBILE MONEY USER GUIDE . Watch out for CHAPTER 2 where we teach you how to get the GTMobile Money Application unto your Phone. 1
WHAT IS GTMOBILE MONEY?

11. TABLE OF CONTENTS 1 WHAT IS GTMOBILE MONEY? 2 GETTING STARTED 3
FUNDING YOUR ACCOUNT 4
LINKING YOUR BANK ACCOUNT 5
TRANSFERRING MONEY 6
RECEIVING MONEY 7
WITHDRAWING MONEY 8
SECURITY 9
APPENDIX

12. In order to use GTMOBILE MONEY there are 3 easy steps:
GETTING STARTED
In order to use GTMOBILE MONEY there are 3 easy steps:
DOWNLOAD (GET) THE APPLICATION
REGISTER YOUR PERSONAL DETAILS
ACTIVATE YOUR ACCOUNT 2
GETTING STARTED

13. * Unstructured Supplementary Service Data
HOW TO GET THE APPLICATION
Before you get the GTMOBILE MONEY App you must be able to determine which format is suitable for your Mobile Phone…
GTMOBILE MONEY is available in three (3) major formats:
Smart Phone Application
SIM Toolkit
USSD*
With these three formats, GTMOBILE MONEY is available to you regardless of the type or model of phone you are using.
* Unstructured Supplementary Service Data 2
GETTING STARTED

14. FORMAT #1
The SMARTPHONE Application is available for DOWNLOAD on Android, Blackberry, iPhone and Java enabled Phones. 2
GETTING STARTED

15. HOW TO DOWNLOAD THE APPLICATION
The SMART PHONE Application has to be downloaded from your phone browser.
First of all ensure that you have internet access on your smart phone.
NOTE:
If you don’t have Internet access, please contact your network provider for guidelines to enable you browse on your phone. 2
GETTING STARTED

16. COMING SOON BROWSE TO ANY OF THE LISTED LOCATIONS: For Blackberry App:
BB – OS5
BB - OS6 & 7 etc
For Java App (Nokia, LG, etc):
For Android App:
For iPhone App:
COMING SOON
NOTE:
The URL’s are case-sensitive These are also temporary locations as ALL the applications will soon be available in respective native app stores like: Google Play, Nokia App Store, Apple App Store and Blackberry App World. 2
GETTING STARTED

17. CHECK FOR THE GTBANK ICON IN YOUR PHONE MENU AFTER DOWNLOADING2
GETTING STARTED

18. NOW YOU CAN LAUNCH THE APPLICATION BY CLICKING ON THE ICON2
GETTING STARTED

19. CONGRATULATIONS! YOU HAVE LAUNCHED YOUR SMART PHONE APPLICATION2
GETTING STARTED

20. CONGRATULATIONS! YOU HAVE LAUNCHED YOUR SMART PHONE APPLICATION
NOTE:
Now that you have launched your SMART PHONE application, the next step is to register and activate your account. 2
GETTING STARTED

21. REGISTRATION USING THE SMARTPHONE APP
By clicking the SIGNUP button shown on the screen, you will reveal the REGISTRATION page 2
GETTING STARTED

22. NOTE: 2 GETTING STARTED ENTER YOUR PERSONAL DETAILS
Please use the Navigational buttons built into the smart phone app to move between screens. 2
GETTING STARTED

23. NOTE: 2 GETTING STARTED ENTER YOUR PERSONAL DETAILS
Please use the Navigational buttons built into the smart phone app to move between screens. 2
GETTING STARTED

24. CONFIRM YOUR PERSONAL DETAILS BEFORE YOU SUBMIT
NOTE:
Please use the Navigational buttons built into the smart phone app to move between screens. 2
GETTING STARTED

25. CONFIRM YOUR PERSONAL DETAILS BEFORE YOU SUBMIT
After submission of details, a six-digit ACTIVATION CODE is sent to you which will be used to activate your account. 2
GETTING STARTED

26. 2 GETTING STARTED CONGRATULATIONS!! NOTE:
You have successfully registered for GTMOBILE MONEY, however, to begin to use the service, you MUST ACTIVATE your account. 2
GETTING STARTED

27. To begin the process click on the NEW USER ACTIVATION button.
ACTIVATING YOUR ACCOUNT USING A SMARTPHONE
To begin the process click on the NEW USER ACTIVATION button. 2
GETTING STARTED

28. ACTIVATING YOUR ACCOUNT USING A SMARTPHONE
Note that your six-digit ACTIVATION CODE is automatically populated in the “one time password” field. 2
GETTING STARTED

29. Input your MOBILE NUMBER then click “continue”
ACTIVATING YOUR ACCOUNT USING A SMARTPHONE
Input your MOBILE NUMBER then click “continue” 2
GETTING STARTED

30. Create a 4-Digit PIN then click “continue”
ACTIVATING YOUR ACCOUNT USING A SMARTPHONE
Create a 4-Digit PIN then click “continue” 2
GETTING STARTED

31. Accept the TERMS AND CONDITIONS by clicking “ok”
ACTIVATING YOUR ACCOUNT USING A SMARTPHONE
Accept the TERMS AND CONDITIONS by clicking “ok” 2
GETTING STARTED

32. ACTIVATING YOUR ACCOUNT USING A SMARTPHONE
After accepting the Terms and Conditions, you will receive a message confirming that your account has been activated 2
GETTING STARTED

33. You can now click on “exit” button as your account has been activated.
ACTIVATING YOUR ACCOUNT USING A SMARTPHONE
You can now click on “exit” button as your account has been activated. 2
GETTING STARTED

34. NOW LET US TAKE A LOOK AT FORMAT #2
The SIM TOOLKIT Application is available only on ETISALAT SIM cards at the moment and it works with ALL phone types.. 2
GETTING STARTED

35. THE FIRST STEP IS TO LOCATE THE SIM TOOLKIT ICON
The SIM TOOLKIT ICON is on the phone menu. It is either labeled by the network name “ETISALAT” or as “SIM TOOLKIT” 2
GETTING STARTED

36. STEP TWO
Select MOBILE MONEY in the displayed Sim Toolkit MENU. This will display a list of Mobile Money Schemes Operators including GTBank 2
GETTING STARTED

37. STEP THREE
Click GTBANK from the list to make it your default Mobile Money Menu 2
GETTING STARTED

38. CONGRATULATIONS YOU NOW HAVE THE GTMOBILE MONEY MENU ON YOUR SIM TOOLKIT2
GETTING STARTED

39. CONGRATULATIONS YOU NOW HAVE THE GTMOBILE MONEY MENU ON YOUR SIM TOOLKIT
NOTE:
Now that you have launched your SIM TOOLKIT application, the next step is to register and activate your account. 2
GETTING STARTED

40. Select MY ACCOUNT from the MENU
REGISTRATION VIA SIM TOOLKIT
Select MY ACCOUNT from the MENU 2
GETTING STARTED

41. Select REGISTRATION option from the list
REGISTRATION VIA SIM TOOLKIT
Select REGISTRATION option from the list 2
GETTING STARTED

42. Select SELF REGISTRATION from the menu option
REGISTRATION VIA SIM TOOLKIT
Select SELF REGISTRATION from the menu option 2
GETTING STARTED

43. Enter FIRST NAME and click on “ok”
REGISTRATION VIA SIM TOOLKIT
Enter FIRST NAME and click on “ok” 2
GETTING STARTED

44. Enter LAST NAME and click on “ok”
REGISTRATION VIA SIM TOOLKIT
Enter LAST NAME and click on “ok” 2
GETTING STARTED

45. Enter DATE OF BIRTH and click on “ok”
REGISTRATION VIA SIM TOOLKIT
Enter DATE OF BIRTH and click on “ok” 2
GETTING STARTED

46. Enter MOTHERS MAIDEN NAME and click on “ok”
REGISTRATION VIA SIM TOOLKIT
Enter MOTHERS MAIDEN NAME and click on “ok” 2
GETTING STARTED

47. REGISTRATION VIA SIM TOOLKIT
Confirmation screen 2
GETTING STARTED

48. Confirmation Text Message
REGISTRATION VIA SIM TOOLKIT
Confirmation Text Message 2
GETTING STARTED

49. Select SELF ACTIVATION from the menu option
ACTIVATION VIA SIM TOOLKIT
Select SELF ACTIVATION from the menu option 2
GETTING STARTED

50. Input ACTIVATION CODE and click “ok”
ACTIVATION VIA SIM TOOLKIT
Input ACTIVATION CODE and click “ok” 2
GETTING STARTED

51. Choose a PASSWORD and click “ok”
ACTIVATION VIA SIM TOOLKIT
Choose a PASSWORD and click “ok” 2
GETTING STARTED

52. ACTIVATION VIA SIM TOOLKIT
Confirmation Message 2
GETTING STARTED

53. CONGRATULATIONS!!
You have now successfully activated your account using the SIM Toolkit MENU 2
GETTING STARTED

54. * Currently available on GLO and Airtel only
FORMAT #3
The USSD* Application, needs no download. The Application is called by dialing a string of pre-determined numbers and characters from ANY phone.
For GTMOBILE MONEY this string is:
*501#
* Currently available on GLO and Airtel only 2
GETTING STARTED

55. DIAL *501# NOW.
After dialing *501# you should get a WELCOME screen as shown below. Click on the “exit” button to proceed.. 2
GETTING STARTED

56. THE USSD MENU
By clicking the EXIT button, you have now revealed the USSD MENU and you are now ready for REGISTRATION 2
GETTING STARTED

57. CONGRATULATIONS YOU NOW KNOW HOW TO CALL THE GTMOBILE MONEY MENU USING THE USSD STRING *501#
NOTE:
Now that we have launched the final Application, we can now proceed to the REGISTRATION process . 2
GETTING STARTED

58. NOTE: 2 GETTING STARTED OOOPS!!
Please be informed that the USSD Application is still in the Test Environment and is not yet LIVE. REGISTRATION via USSD is therefore not yet available
Thank you. 2
GETTING STARTED

59. POP QUIZ
HOW MANY DIGITS IS THE CODE REQUIRED TO ACTIVATE YOUR ACCOUNT? CLICK ON THE CORRECT ANSWER 4 6 8 2
GETTING STARTED

60. CONGRATULATIONS!! 6
The Activation code is 6-digits and it is generated after successful Registration. This code is required to validate the activation process that makes your mobile money account available and ready for transactions.
You have now successfully completed MODULE 2: GETTING STARTED 2
GETTING STARTED

61. TABLE OF CONTENTS 1 WHAT IS GTMOBILE MONEY? 2 GETTING STARTED 3
FUNDING YOUR ACCOUNT 4
LINKING YOUR BANK ACCOUNT 5
TRANSFERRING MONEY 6
RECEIVING MONEY 7
WITHDRAWING MONEY 8
SECURITY 9
APPENDIX

62. DEPOSIT MONEY…
You can deposit money (CASH-IN) TO YOUR wallet from any of the following sources:
GTBANK BRANCH
GTMOBILE MONEY APP
INTERSWITCH QUICKTELLER
CLICK TO GO BACK 3
FUNDING YOUR ACCOUNT

63. CASH-IN AT BANK BRANCH Follow the steps below to CASH-IN at a Branch
Your account will be credited with virtual money (Electronic money). You will receive a text message that your account has been funded with the amount you wish to deposit into your account.
Check your account balance to confirm money has entered your account. You should also receive a text message confirming this deposit 3
FUNDING YOUR ACCOUNT

64. CASH-IN VIA MOBILE MONEY APP
The GTMOBILE MONEY App has a feature where you can transfer money from your GTBank account into your wallet by yourself. First step is to login to your GTMobile Money Menu.. 3
FUNDING YOUR ACCOUNT

65. CASH-IN VIA MOBILE MONEY APP
After you login to the GTMobile Money Menu, click on the “send money “ button 3
FUNDING YOUR ACCOUNT

66. CASH-IN VIA MOBILE MONEY APP
Next you will see two options. Click on “To Self “. This means you want to send money to yourself.. 3
FUNDING YOUR ACCOUNT

67. CASH-IN VIA MOBILE MONEY APP
The next screen will display two options as well. Select the “Bank to Wallet “ option. 3
FUNDING YOUR ACCOUNT

68. CASH-IN VIA MOBILE MONEY APP
The final screen will request for AMOUNT and PIN then you can complete the transaction.
NOTE:
Please note that in order for you to be qualified to conduct a “Bank to Wallet” transaction, your Bank Account has to be Linked (SEE Chapter 4.).
You need to make a special request for this to happen.
CLICK HERE FOR THE BANK ACCCOUNT LINKAGE PROCESS 3
FUNDING YOUR ACCOUNT

69. CASH-IN VIA INTERSWITCH QUICKTELLER
Enter the following URL into your Browser:
Click on PAY 3
FUNDING YOUR ACCOUNT

70. CASH-IN VIA INTERSWITCH QUICKTELLER
Fill in all necessary fields
Click on NEXT to get a confirmation page 3
FUNDING YOUR ACCOUNT

71. CASH-IN VIA INTERSWITCH QUICKTELLER
Next, a screen would pop up requesting for you to provide your ATM card details. Once this is done, you would receive a successful message and also an SMS. Your wallet would also be credited.
NOTE:
This is also the method used to cash in from other Bank Accounts. All you have to do is to use another Banks ATM card to effect the transfer.
Maximum amount you can deposit into your wallet via Quick teller website is N3,000 3
FUNDING YOUR ACCOUNT

72. CASH-IN VIA INTERSWITCH QUICKTELLER
NOTE:
You can also do a cash- in transaction on any Bank ATM that has the QUICKTELLER MENU 3
FUNDING YOUR ACCOUNT

73. POP QUIZ DEPOSIT FORM TRANSFER FORM APPLICATION FORM
WHAT KIND OF FORM DO YOU FILL IF YOU WANT TO FUND YOUR WALLET BY WALKING INTO A GTBANK BRANCH?
DEPOSIT FORM
TRANSFER FORM
APPLICATION FORM 3
FUNDING YOUR ACCOUNT

74. CONGRATULATIONS!! TRANSFER FORM
In order to fund your WALLET from a GTBank branch, you must first of all be a GTBank customer and then you will have to fill an Account Transfer form to move money from your bank account to your WALLET
You have now successfully completed CHAPTER 3: FUNDING YOUR ACCOUNT.
Please proceed to CHAPTER 4. 3
FUNDING YOUR ACCOUNT

75. TABLE OF CONTENTS 1 WHAT IS GTMOBILE MONEY? 2 GETTING STARTED 3
FUNDING YOUR ACCOUNT 4
LINKING YOUR BANK ACCOUNT 5
TRANSFERRING MONEY 6
RECEIVING MONEY 7
WITHDRAWING MONEY 8
SECURITY 9
APPENDIX

76. LINKING YOUR BANK ACCOUNT…
One of the easiest ways to deposit money into your WALLET is to do it right from the Mobile Money Application itself. Click the immediate link below to refresh your memory
CLICK TO REFRESH YOUR MEMORY
I AM A GENIUS, LETS PROCEED 4
LINKING YOUR BANK ACCOUNT

77. LINKING YOUR BANK ACCOUNT…
NOTE:
The account linkage process is completed in 3 easy steps:
Visit a GTBank branch
Fill a form requesting for the account to be linked to your wallet.
You will receive a message on your phone confirming the completion of the task within 24 hours
NOTE:
Please note that once you fill the Mobile Money Staff Update Form on the intranet, you are requesting that your Bank account be linked to your wallet. 4
LINKING YOUR BANK ACCOUNT

78. POP QUIZ DEPOSIT FORM TRANSFER FORM APPLICATION FORM
WHAT KIND OF FORM DO YOU FILL IF YOU WANT TO FUND YOUR WALLET BY WALKING INTO A GTBANK BRANCH?
DEPOSIT FORM
TRANSFER FORM
APPLICATION FORM 4
LINKING YOUR BANK ACCOUNT

79. CONGRATULATIONS!! TRANSFER FORM
In order to fund your WALLET from a GTBank branch, you must first of all be a GTBank customer and then you will have to fill an Account Transfer form to move money from your bank account to your WALLET
You have now successfully completed CHAPTER 4: LINKING YOUR BANK ACCOUNT.
Now you are prepared for CHAPTER 5 (Sending Money). 4
LINKING YOUR BANK ACCOUNT

80. TABLE OF CONTENTS 1 WHAT IS GTMOBILE MONEY? 2 GETTING STARTED 3
FUNDING YOUR ACCOUNT 4
LINKING YOUR BANK ACCOUNT 5
TRANSFERRING MONEY 6
RECEIVING MONEY 7
WITHDRAWING MONEY 8
SECURITY 9
APPENDIX

81. TRANSFERRING MONEY…
To transfer money, click on the “send money” button in the main menu 5
TRANSFERRING MONEY

82. TRANSFERRING MONEY…
Next you will see two options. Click on “To Others “. This means you want to send money to a third party.. 5
TRANSFERRING MONEY

83. TRANSFERRING MONEY…
The next screen will display two options and then you have to select the source. For this example, choose “From Wallet” 5
TRANSFERRING MONEY

84. TRANSFERRING MONEY…
The next screen will display three options and then you have to select the destination. For this example, choose “To phone” 5
TRANSFERRING MONEY

85. TRANSFERRING MONEY…
Now you have to select the Phone Number of the beneficiary, Amount and input your PIN 5
TRANSFERRING MONEY

86. TRANSFERRING MONEY…
Next you will requested to confirm the transaction details before proceeding.. 5
TRANSFERRING MONEY

87. TRANSFERRING MONEY…
Finally you will receive a message confirming the success of your transaction 5
TRANSFERRING MONEY

88. TRANSFERRING MONEY… NOTE: 5 TRANSFERRING MONEY
You have successfully transferred money to a PHONE NUMBER. You can also repeat the same process to transfer to any Bank Account by selecting the Appropriate option in the menu. 5
TRANSFERRING MONEY

89. POP QUIZ WALLET LINKED GTBANK ACCOUNT OTHER BANKS
SELECT THE WRONG OPTION.
USING THE GTMOBILE MONEY APPLICATION, YOU CAN SEND MONEY FROM ANY OF THE FOLLOWING:
WALLET
LINKED GTBANK ACCOUNT
OTHER BANKS 5
TRANSFERRING MONEY

90. CONGRATULATIONS!! OTHER BANKS
You do not have access to other bank accounts from GTMobile Money
You have now successfully completed CHAPTER 5 (Sending Money).
Now you are prepared for CHAPTER 6 (Receiving Money). 5
TRANSFERRING MONEY

91. TABLE OF CONTENTS 1 WHAT IS GTMOBILE MONEY? 2 GETTING STARTED 3
FUNDING YOUR ACCOUNT 4
LINKING YOUR BANK ACCOUNT 5
TRANSFERRING MONEY 6
RECEIVING MONEY 7
WITHDRAWING MONEY 8
SECURITY 9
APPENDIX

92. UNREGISTERED CUSTOMER
RECEIVING MONEY…
In order to receive money you need to own a mobile phone OR a Bank Account and you can be either of the following:
REGISTERED CUSTOMER
UNREGISTERED CUSTOMER 6
RECEIVING MONEY

93. RECEIVING MONEY… REGISTERED CUSTOMER
A Registered customer is one that has the GTMOBILE MONEY Application and has his details registered on the platform.
This type of customer receives money directly into his WALLET and he gets a notification to tell him so.
NOTE:
A Registered customer may also receive money into his regular bank account. This is however dependent on if the sender is ENABLED to send money to Bank Accounts. 6
RECEIVING MONEY

94. UNREGISTERED CUSTOMER
RECEIVING MONEY…
UNREGISTERED CUSTOMER
An un-Registered customer is one who doesn’t have a WALLET
This type of customer can still receive money. However he gets a Withdrawal Code that enables him to cash the money from any GTBank ATM without using a card.
This method of collecting cash from an ATM without a card is termed: CARDLESS ATM WITHDRAWAL
NOTE:
A UN-Registered customer may also receive money into his regular bank account. This is however dependent on if the sender is ENABLED to send money to Bank Accounts. 6
RECEIVING MONEY

95. UNREGISTERED CUSTOMER
POP QUIZ
WHO CAN RECEIVE MONEY INTO A BANK ACCOUNT:
ANYONE
UNREGISTERED CUSTOMER
REGISTERED CUSTOMER 6
RECEIVING MONEY

96. CONGRATULATIONS!! ANYONE
Anyone can receive money into their bank account as long as the sender his enabled to do such a transaction
You have now successfully completed CHAPTER 6 (Receiving Money).
Now you are prepared for CHAPTER 7 (Withdrawing Money). 6
RECEIVING MONEY

97. TABLE OF CONTENTS 1 WHAT IS GTMOBILE MONEY? 2 GETTING STARTED 3
FUNDING YOUR ACCOUNT 4
LINKING YOUR BANK ACCOUNT 5
TRANSFERRING MONEY 6
RECEIVING MONEY 7
WITHDRAWING MONEY 8
SECURITY 9
APPENDIX

98. WITHDRAWING MONEY… NOTE: 7 WITHDRAWING MONEY
Funds can only be withdrawn from the ATM by performing a card less withdrawal transaction 7
WITHDRAWING MONEY

99. REGISTERED UNREGISTERED
WITHDRAWING MONEY…
Again, There are two classes of people that can withdraw money:
REGISTERED
UNREGISTERED
NOTE:
Funds can only be withdrawn from the ATM by performing a card less withdrawal transaction 7
WITHDRAWING MONEY

100. WITHDRAWING MONEY…
REGISTERED 7
WITHDRAWING MONEY

101. REGISTERED WITHDRAWING MONEY…
A Registered customer has to perform a CASH-OUT transaction from GTMobile Money Application in order to generate a WITHDRAWAL CODE that can be used on the ATM
The cash out sequence will now be described in the next few pages 7
WITHDRAWING MONEY

102. REGISTERED
Locate MY ACCOUNT in your mobile money MENU and click on it. 7
WITHDRAWING MONEY

103. REGISTERED
Click on CASH-OUT 7
WITHDRAWING MONEY

104. REGISTERED
Select CASH-OUT ATM 7
WITHDRAWING MONEY

105. REGISTERED
Input AMOUNT and your four digit PIN 7
WITHDRAWING MONEY

106. REGISTERED
Click on CONFIRM 7
WITHDRAWING MONEY

107. REGISTERED
Next you will receive a message with your 12- Digit FUND ACCESS CODE 7
WITHDRAWING MONEY

108. REGISTERED Click on HOME to return to the main mobile money MENU 7
WITHDRAWING MONEY

109. WITHDRAWING MONEY…
UNREGISTERED 7
WITHDRAWING MONEY

110. UNREGISTERED WITHDRAWING MONEY…
An un-Registered customer who has received a WITHDRAWAL CODE via SMS can proceed to the nearest GTBank ATM to withdraw the funds
NOTE:
Funds withdrawal is currently ONLY through GTBank ATMs. However, as other Banks open up card less withdrawals, these will also be available for Cash-Out . 7
WITHDRAWING MONEY

111. UNREGISTERED
Your Withdrawal code is 12 digits and looks like this:
NOTE:
The Withdrawal Code can also be referred to as the FUND ACCESS CODE. The Code is valid only for 24hour s MAX and expires at MIDNIGHT always. 7
WITHDRAWING MONEY

112. UNREGISTERED 1 FUND ACCESS CODE 2 YOUR PHONE NUMBER 3 MPIN 4 AMOUNT
As an unregistered RECEPIENT, in order for you to collect cash from the ATM you need to know all the following details: 1
FUND ACCESS CODE 2
YOUR PHONE NUMBER 3
MPIN 4
AMOUNT
NOTE:
The last four digits of the Fund Access code substitutes as the MPIN for unregistered customers ONLY 7
WITHDRAWING MONEY

113. UNREGISTERED
At the ATM, you will be prompted to press any key to perform a CARDLESS TRANSACTION.
NOTE:
The keys to press are the ones on either side of the ATM screen and not the keypad 7
WITHDRAWING MONEY

114. UNREGISTERED 1 FUND ACCESS CODE 2 YOUR PHONE NUMBER 3 MPIN 4 AMOUNT
Next you will be presented with four (4) sequential screens each asking for one of the following details: 1
FUND ACCESS CODE 2
YOUR PHONE NUMBER 3
MPIN 4
AMOUNT 7
WITHDRAWING MONEY

115. UNREGISTERED
Upon successful confirmation of all the details, the ATM will present you with your cash. This transaction should last approximately about one minute
NOTE:
You can only withdraw in multiples of N1,000. 7
WITHDRAWING MONEY

116. POP QUIZ
THE FUND ACCESS CODE FOR ATM WITHDRAWALS IS HOW MANY DIGITS? 4 8 12 7
WITHDRAWING MONEY

117. CONGRATULATIONS!! 12
The FUND ACCESS CODE is 12-DIGITS and it is the security code used to access funds from the ATM without using a Debit Card
You have now successfully completed CHAPTER 7 (Withdrawing Money).
Now you are prepared for CHAPTER 8 (Security). 7
WITHDRAWING MONEY

118. TABLE OF CONTENTS 1 WHAT IS GTMOBILE MONEY? 2 GETTING STARTED 3
FUNDING YOUR ACCOUNT 4
LINKING YOUR BANK ACCOUNT 5
TRANSFERRING MONEY 6
RECEIVING MONEY 7
WITHDRAWING MONEY 8
SECURITY 9
APPENDIX

119. SECURITY… NOTE: 8 SECURITY
The next few pages will highlight some basic security features of GTMobile Money 8
SECURITY

120. SECURITY… Your phone number is your account number NOTE: 8 SECURITY
Your phone number is easy for you to remember and all transaction alerts go to this number so you know what is happening on your account all the time 8
SECURITY

121. SECURITY… Transactions are secured with your password (or PIN) NOTE: 8
Your PIN is secret and should be known only to you. It consists of 4 digits 8
SECURITY

122. SECURITY…
Confirmation and SMS is sent to your phone number for every transaction
NOTE:
Your PIN is secret and should be known only to you. It consists of 4 digits 8
SECURITY

123. SECURITY…
Transaction details are not stored on the phone so funds are safe even when the phone is stolen 8
SECURITY

124. SECURITY… NOTE: All CBN Security guidelines have been implemented. 8
The guidelines cover issues such as transaction limits, hardware and software security, disaster recovery etc.
All CBN Security guidelines have been implemented. 8
SECURITY

125. POP QUIZ PHONE NUMBER CONFIRMATION SMS SECRET PIN PHONE TYPE
WHICH OF THE FOLLOWING IS NOT A SECURITY FEATURE OF GTMOBILE MONEY?
PHONE NUMBER
CONFIRMATION SMS
SECRET PIN
PHONE TYPE 8
SECURITY

126. CONGRATULATIONS!! PHONE TYPE
The type of phone you use has no effect on the security of your device. GTMobile Money can be used on any type of phone and this will not make it less secure.
You have now successfully completed CHAPTER 8 (Security) and you have come to the end of the User Guide. By now you should be confident enough to perform end-to-end transactions confidently. 8
SECURITY

127. TABLE OF CONTENTS 1 WHAT IS GTMOBILE MONEY? 2 GETTING STARTED 3
FUNDING YOUR ACCOUNT 4
LINKING YOUR BANK ACCOUNT 5
TRANSFERRING MONEY 6
RECEIVING MONEY 7
WITHDRAWING MONEY 8
SECURITY 9
APPENDIX

128. TRANSACTION FEES N150 A N100 B N100 C NIL D N100 E NIL F 9 APPENDIX
Transfer to Unregistered
N150 A
Transfer to Registered
N100 B
ATM Withdrawal (Self)
N100 C
ATM Withdrawal (Unregistered)
NIL D
Cash-in via Quick Teller
N100 E
Cash-in via Bank Branch
NIL F 9
APPENDIX

129. KYC LEVELS Un- Banked Semi- Banked Fully- Banked 9 APPENDIX
Name, Phone No, Date of Birth
Un- Banked
N3,000
N30,000
Semi- Banked
Un-Banked + Photo ID (savings a/c)
N10,000
N100,000
Semi-Banked + References (current a/c)
Fully- Banked
N100k
N1mm
TRANSACTION LIMIT
REQUIREMENT
DAILY LIMIT
KYC LEVEL 9
APPENDIX

130. Wallet to Unregistered
TRANSACTION LIMITS
TRANSFERS A
Wallet to Wallet
KYC of Sender B
Wallet to Unregistered
KYC of Sender C
Bank to Wallet
N100k 9
APPENDIX

131. TRANSACTION LIMITS WITHDRAWAL A B NOTE: 9 APPENDIX Self from ATM
KYC of Sender B
Unregistered
Received Amount
NOTE:
All ATM withdrawals are subject to the maximum amount the ATM can dispense at once. This amount is N30,000 to make it uniform across all ATM’s 9
APPENDIX

132. Cash In via QuickTeller
TRANSACTION LIMITS
FUNDING A
Cash In at Bank Teller
KYC of Beneficiary B
Cash In via QuickTeller
N3,000 9
APPENDIX

133. CONGRATULATIONS!!
You have successfully completed GTMOBILE MONEY USER GUIDE. Enjoy the GTMOBILE Mo 1
WHAT IS GTMOBILE MONEY?