Corporate Cardmember Payment Information Tutorial

Corporate Cardmember Payment Information Tutorial
Corporate Cards and Business Travel Accounts Corporate Cardmember Payment Information Tutorial To begin, please click on your geographic location: Hong Kong Singapore

Hong Kong Corporate Cards and Business Travel Accounts
Click on a button below to view specific information about our Corporate Cardmember products and services. Corporate Cardmember Payments Business Travel Account Payments Payment Options and Contact Information Missing or Delayed Payments Home

Electronic Funds Transfer (EFT)
Hong Kong Corporate Card Payment Information Please choose your Payment Channel. Cheque Electronic Funds Transfer (EFT) Cash Home Previous Page

Singapore Corporate Cards and Business Travel Accounts
Click on a button below to view specific information about our Corporate Cardmember products and services. Corporate Cardmember Payments Business Travel Account Payments Payment Options and Contact Information Missing or Delayed Payments Home

Singapore Corporate Card Payment Information Please choose your Payment Channel. Cheque Electronic Funds Transfer (EFT) Cash Home Previous Page

Hong Kong Corporate Card – Cheque Payment Procedure
Step 1: Prepare your cheque correctly To ensure that your cheque is credited to your account as quickly as possible: Include your Company Name on the cheque. Format the date as dd/mm/yyyy. Do not post date your cheque. Have the cheque signed by an authorized party. Make the cheque payable to: American Express International Inc. Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars). Indicate your currency type as HKD or USD. Click here for Step 2: Attach Remittance Advice Home Previous Page Next Page

Hong Kong Corporate Card – Cheque Payment Procedure
Step 2: Attach Remittance Advice The Account Remittance Advice should include: Your Company Name and the Remittance Date. Your 15 digit Card number(s). If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account. Any credit balances on corporate accounts that are being taken up as part of this payment. For best service, please ensure that: The cheque total equals the amount indicated on the Remittance Advice. The Remittance Advice is attached to the cheque. Your Total Payment equals the sum of all Card accounts. Home Previous Page Next Page

Singapore Corporate Card – Cheque Payment Procedure
Step 1: Prepare your cheque correctly To ensure that your cheque is credited to your account as quickly as possible: Include your Company Name on the cheque. Format the date as dd/mm/yyyy. Do not post date your cheque. Have the cheque signed by an authorized party. Make the cheque payable to: American Express International Inc. Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars). Indicate your currency type as SGD. Click here for Step 2: Attach Remittance Advice Home Previous Page Next Page

Singapore Corporate Card – Cheque Payment Procedure

Hong Kong Corporate Card – EFT Payment Procedure
To help us credit your remittance correctly: Always include your Company Name. Provide your 15 digit Card number(s). If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account. Any credit balances on corporate accounts that are being taken up as part of this payment. The Total Payments and Remittance Advice Total are in balance. For best service, please ensure that: Your Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted to The Remittance Advice is sent on the same day as your payment. A separate Remittance Advice is sent for each payment made. For information on the Electronic Remittance Advice Channel, please contact our PA Servicing Team at Home Previous Page Next Page

Singapore Corporate Card – EFT Payment Procedure
To help us credit your remittance correctly: Always include your Company Name. Provide your 15 digit Card number(s). If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account. Any credit balances on corporate accounts that are being taken up as part of this payment. The Total Payment and Remittance Advice Total are in balance. For best service, please ensure that: Your Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted to The Remittance Advice is sent on the same day as your payment. A separate Remittance Advice is sent for each payment made. For information on the Electronic Remittance Advice Channel, please contact our PA Servicing Team at Home Previous Page Next Page

Hong Kong Corporate Card – Cash Payment Procedure
To make a cash payment, bring your Corporate Card Statement showing the account number(s) the payment covers, and your Remittance Advice to: American Express 18/F, Cityplaza 4 12 Taikoo Wan Road Taikoo Shing, Hong Kong Office Hours: 9:00am to 4:30pm, Monday – Friday Closed on Public Holidays Maximum cash payment allowed is HKD 40,000 per statement month or statement balance (whichever is lower). An Administrative Fee of HKD 20 will be charged for each cash payment. Click here for details on preparing your Remittance Advice. Home Previous Page Next Page

Hong Kong Corporate Card – Cash Remittance Advice
The Account Remittance Advice should include: Your Company Name and the Remittance Date. Your 15 digit Card number(s). If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account. Any credit balances on corporate accounts that are being taken up as part of this payment. For information on the Electronic Remittance Advice Channel, please contact our PA Servicing Team at (852) For best service, please ensure that: The payment total equals the amount indicated on the Remittance Advice. A separate Remittance Advice accompanies each payment made. The Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted to The Remittance Advice is sent on the same day as your payment. Home Previous Page Next Page

Singapore Corporate Card – Cash Payment Procedure
To make a cash payment, bring your Corporate Card Statement showing the account number(s) the payment covers, and your Remittance Advice to the American Express service counter shown below. Address FES Tang Plaza 320 Orchard Road Tang Plaza Singapore Hours of Operation 9:30 a.m. – 8:30 p.m. (Daily) Contact Telephone Click here for details on preparing your Remittance Advice. Home Previous Page Next Page

Singapore Corporate Card – Cash Remittance Advice
The Account Remittance Advice should include: Your Company Name and the Remittance Date. Your 15 digit Card number(s). If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account. Any credit balances on corporate accounts that are being taken up as part of this payment. For information on the Electronic Remittance Advice Channel, please contact our PA Servicing Team at For best service, please ensure that: The payment total equals the amount indicated on the Remittance Advice. A separate Remittance Advice accompanies each payment made. The Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted to The Remittance Advice is sent on the same day as your payment. Home Previous Page Next Page

How do you receive your monthly Statement?
Hong Kong BTA Payment Information How do you receive your monthly Statement? Paper Statement Online Statement BTA Connect If you are eligible for both Online Statement and BTA Connect, please choose BTA Connect. Home Previous Page

Hong Kong BTA Paper Statement How do you prefer to pay? Cheque Electronic Funds Transfer (EFT) Home Previous Page

Hong Kong BTA Online Statement How do you prefer to pay? Cheque Electronic Funds Transfer (EFT) Home Previous Page

Hong Kong BTA Connect How do you prefer to pay? Cheque Electronic Funds Transfer (EFT) Home Previous Page

Choose a submission option below:
Hong Kong BTA Paper Statement Choose a submission option below: Send Reconciliation Advice via Send physical Reconciliation Advice with cheque payment Home Previous Page

How do you receive your monthly Statement?
Singapore BTA Payment Information How do you receive your monthly Statement? Paper Statement Online Statement BTA Connect If you are eligible for both Online Statement and BTA Connect, please choose BTA Connect. Home Previous Page

Singapore BTA Paper Statement How do you prefer to pay? Cheque Electronic Funds Transfer (EFT) Home Previous Page

Singapore BTA Online Statement How do you prefer to pay? Cheque Electronic Funds Transfer (EFT) Home Previous Page

Singapore BTA Connect How do you prefer to pay? Cheque Electronic Funds Transfer (EFT) Home Previous Page

Choose a submission option below:
Singapore BTA Paper Statement Choose a submission option below: Send Reconciliation Advice via Send physical Reconciliation Advice with cheque payment Home Previous Page

BTA Paper Statement – Cheque and Reconciliation via Email
Step 1: Prepare your Reconciliation Advice: Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed. Include a reason for each dispute or partial payment in the Comments column. Scan your Reconciliation Advice. Forward via encrypted to Mention bulk payment amounts on each Advice, along with the payment amount for each specific account. Each BTA payment must have its own corresponding Reconciliation Advice. Scan all paperwork and submit via encrypted to the address given above. Click here for Step 2: Prepare your Cheque Home Previous Page Next Page

Step 2: Prepare your cheque correctly To ensure that your cheque is credited correctly: Include your Company Name on the cheque. Format the date as dd/mm/yyyy. Do not post date your cheque. Have the cheque signed by an authorized party. Make the cheque payable to: American Express International Inc. Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars). Indicate your currency as HKD. Attach your Account Remittance Advice. Click here for Step 3: Attach Remittance Advice Home Previous Page Next Page

Step 1: Prepare your Reconciliation Advice: Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed. Include a reason for each dispute or partial payment in the Comments column. Scan your Reconciliation Advice. Forward via encrypted to Mention bulk payment amounts on each Advice, along with the payment amount for each specific account. Each BTA payment must have its own corresponding Reconciliation Advice. Scan all paperwork and submit via encrypted to the address given above. Click here for Step 2: Prepare your Cheque Home Previous Page Next Page

Step 2: Prepare your cheque correctly To ensure that your cheque is credited correctly: Include your Company Name on the cheque. Format the date as dd/mm/yyyy. Do not post date your cheque. Have the cheque signed by an authorized party. Make the cheque payable to: American Express International Inc. Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars). Indicate your currency type as SGD. Attach your Account Remittance Advice. Click here for Step 3: Attach Remittance Advice Home Previous Page Next Page

BTA Paper Statement – Submit Physical Cheque
Step 1: Prepare your Reconciliation Advice: Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed. Include a reason for each dispute or partial payment in the Comments column. Attach Transaction Level Reconciliation Advice to cheque. Mention bulk payment amounts on each Advice, along with the payment amount for each specific account. Each BTA payment must include its own corresponding Reconciliation Advice along with a cheque. Each remittance should indicate both a bulk payment total as well as the payment amount for each separate account included on the Advice form. Click here for Step 2: Prepare your Cheque Home Previous Page Next Page

Step 2: Prepare your cheque correctly To ensure that your cheque is credited to your account as quickly as possible: Include your Company Name on the cheque. Format the date as dd/mm/yyyy. Do not post date your cheque. Have the cheque signed by an authorized party. Make the cheque payable to: American Express International Inc. Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars). Indicate your currency as HKD. Click here for Step 3: Attach Remittance Advice Home Previous Page Next Page

Step 1: Prepare your Reconciliation Advice: Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed. Include a reason for each dispute or partial payment in the Comments column. Attach Transaction Level Reconciliation Advice to cheque. Mention bulk payment amounts on each Advice, along with the payment amount for each specific account. Each BTA payment must include its own corresponding Reconciliation Advice along with a cheque. Each remittance should indicate both a bulk payment total as well as the payment amount for each separate account included on the Advice form. Click here for Step 2: Prepare your Cheque Home Previous Page Next Page

Step 2: Prepare your cheque correctly To ensure that your cheque is credited to your account as quickly as possible: Include your Company Name on the cheque. Format the date as dd/mm/yyyy. Do not post date your cheque. Have the cheque signed by an authorized party. Make the cheque payable to: American Express International Inc. Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars). Indicate your currency type as SGD. Click here for Step 3: Attach Remittance Advice Home Previous Page Next Page

BTA – Cheque Payment for Online Statements
Step 1: Prepare Transaction Level Reconciliation Advice Include the following information for all transactions being paid: BTA Account Number Statement Reference Number Invoice Number Passenger Name Transaction Amount Include the following information for all disputed transactions: BTA Account Number Statement Reference Number Invoice Number Passenger Name Transaction Amount Dispute reason Include your Check Number and Bulk Payment amount at the top of your Transaction Level Reconciliation Advice. Click here for more information about preparing your Transaction Level Reconciliation Advice. Home Previous Page Next Page

Important: A separate Transaction Level Reconciliation Advice must be created for each BTA account being paid. Submit document in Excel format. Identify any bulk payment amounts on the Advice, along with the payment amount for each particular account. Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed. Include a reason for each dispute or partial payment in the Comments column. Forward copies of each Transaction Level Reconciliation Advice and each Remittance Advice via secured to Click here for Step 2: Prepare your Cheque Home Previous Page Next Page

Step 2: Prepare your cheque correctly To ensure that your cheque is credited correctly: Include your Company Name on the cheque. Format the date as dd/mm/yyyy. Do not post date your cheque. Have the cheque signed by an authorized party. Make the cheque payable to: American Express International Inc. Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars). Indicate your currency as HKD. Attach your Account Remittance Advice. Click here for Step 3: Attach Remittance Advice Home Previous Page Next Page

Step 1: Prepare Transaction Level Reconciliation Advice Include the following information for all transactions being paid: BTA Account Number Statement Reference Number Invoice Number Passenger Name Transaction Amount Include the following information for all disputed transactions: BTA Account Number Statement Reference Number Invoice Number Passenger Name Transaction Amount Dispute reason Include your Check Number and Bulk Payment amount at the top of your Transaction Level Reconciliation Advice. Click here for more information about preparing your Transaction Level Reconciliation Advice. Home Previous Page Next Page

Important: A separate Transaction Level Reconciliation Advice must be created for each BTA account being paid. Submit document in Excel format. Identify any bulk payment amounts on the Advice, along with the payment amount for each particular account. Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed. Include a reason for each dispute or partial payment in the Comments column. Forward copies of each Transaction Level Reconciliation Advice and each Remittance Advice via secured to Click here for Step 2: Prepare your Cheque Home Previous Page Next Page

Step 2: Prepare your cheque correctly To ensure that your cheque is credited correctly: Include your Company Name on the cheque. Format the date as dd/mm/yyyy. Do not post date your cheque. Have the cheque signed by an authorized party. Make the cheque payable to: American Express International Inc. Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars). Indicate your currency type as SGD. Attach your Account Remittance Advice. Click here for Step 3: Attach Remittance Advice Home Previous Page Next Page

BTA – Cheque Payment for BTA Connect
Step 1: Submit BTA Payment, Remittance Advice and Reconciliation Advice via BTA Connect Log into BTA Connect at hk/atwork to complete the Account Reconciliation and produce your Transaction Level Remittance Advice. Once in BTA Connect: Select BTA Account and Statement to be paid Select all transactions to be paid Click “Pay Selected Transactions” to complete Reconciliation For best service, please ensure that: You have received Confirmation of Payment Information You make the payment on the same day. Click here for Step 2: Prepare your Cheque Home Previous Page Next Page

Step 2: Prepare your cheque correctly To ensure that your cheque is credited correctly: Include your Company Name on the cheque. Format the date as dd/mm/yyyy. Do not post date your cheque. Have the cheque signed by an authorized party. Make the cheque payable to: American Express International Inc. Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars). Indicate your currency as HKD. Attach your Account Remittance Advice. If cheque payment covers multiple accounts, click here. Home Previous Page Next Page

Attach Remittance Advice to cheque if payment is for multiple accounts. The Account Remittance Advice should include: Your Company Name and the Remittance Date. Your 15 digit Card number(s). If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account. Any credit balances on corporate accounts that are being taken up as part of this payment. For best service, please ensure that: The cheque total equals the amount indicated on the Remittance Advice. The Remittance Advice is attached to the cheque. Your Total Payment equals the sum of all Card accounts. Home Previous Page Next Page

Step 1: Submit BTA Payment, Remittance Advice and Reconciliation Advice via BTA Connect Log into BTA Connect at sg/atwork to complete the Account Reconciliation and produce your Transaction Level Remittance Advice. Once in BTA Connect: Select BTA Account and Statement to be paid Select all transactions to be paid Click “Pay Selected Transactions” to complete Reconciliation For best service, please ensure that: You have received Confirmation of Payment Information You make the payment on the same day. Click here for Step 2: Prepare your Cheque Home Previous Page Next Page

Step 2: Prepare your cheque correctly To ensure that your cheque is credited correctly: Include your Company Name on the cheque. Format the date as dd/mm/yyyy. Do not post date your cheque. Have the cheque signed by an authorized party. Make the cheque payable to: American Express International Inc. Include the correct word amount description (e.g. $1,000 is expressed as One thousand dollars). Indicate your currency type as SGD. Attach your Account Remittance Advice. If cheque payment covers multiple accounts, click here. Home Previous Page Next Page

Attach Remittance Advice to cheque if payment is for multiple accounts. The Account Remittance Advice should include: Your Company Name and the Remittance Date. Your 15 digit Card number(s). If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account. Any credit balances on corporate accounts that are being taken up as part of this payment. For best service, please ensure that: The cheque total equals the amount indicated on the Remittance Advice. The Remittance Advice is attached to the cheque. Your Total Payment equals the sum of all Card accounts. Home Previous Page Next Page

BTA – EFT Payment Procedures for Paper Statements
Step 1: Prepare your Reconciliation Advice: Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed. Include a reason for each dispute or partial payment in the Comments column. Provide EFT details and amount for each payment item. Scan and forward via encrypted to Each BTA payment must include its own corresponding Reconciliation Advice along with EFT payment details. Each remittance should indicate both a bulk payment total as well as the payment amount for each separate account included on the Advice form. All Advice forms should be sent via encrypted to Click here for Step 2: Prepare Remittance Advice Home Previous Page Next Page

Step 2: Prepare and Submit Online Payment and Remittance Advice Always provide your Company Name and Account Number when paying online! To help us credit your remittance correctly: Always include your Company Name. Provide your 15 digit Card number(s). If your Remittance includes payment for more than one Card number, specify the amount to be applied to each account. Any credit balances on corporate accounts that are being taken up as part of this payment. The Total Payment and Remittance Advice Total must balance. For best service, please ensure that: Your Remittance Advice is submitted via either the online Electronic Remittance Channel (EREM) or encrypted to The Remittance Advice is sent on the same day as your payment. A separate Remittance Advice is sent for each payment made. Home Previous Page Next Page

Step 1: Prepare your Reconciliation Advice: Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed. Include a reason for each dispute or partial payment in the Comments column. Provide EFT details and amount for each payment item. Scan and forward via encrypted to Each BTA payment must include its own corresponding Reconciliation Advice along with EFT payment details. Each remittance should indicate both a bulk payment total as well as the payment amount for each separate account included on the Advice form. Advice forms should be sent via encrypted to Click here for Step 2: Prepare Remittance Advice Home Previous Page Next Page

BTA – EFT Payment for Online Statements
Step 1: Prepare Transaction Level Reconciliation Advice Include the following information for all transactions being paid: BTA Account Number Statement Reference Number Invoice Number Passenger Name Transaction Amount Include the following information for all disputed transactions: BTA Account Number Statement Reference Number Invoice Number Passenger Name Transaction Amount Dispute reason Include Bulk Payment amount at the top of your Transaction Level Reconciliation Advice. Click here for more information about preparing your Transaction Level Reconciliation Advice. Home Previous Page Next Page

Important: A separate Transaction Level Reconciliation Advice must be created for each BTA account being paid. Submit document in Excel format. Identify any bulk payment amounts on the Advice, along with the payment amount for each particular account. Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed. Include a reason for each dispute or partial payment in the Comments column. Forward copies of each Transaction Level Reconciliation Advice and each Remittance Advice via secured to Click here for Step 2: Prepare your Remittance Advice Home Previous Page Next Page

BTA – EFT Payment Procedures for Online Statements

Step 1: Prepare Transaction Level Reconciliation Advice Include the following information for all transactions being paid: BTA Account Number Statement Reference Number Invoice Number Passenger Name Transaction Amount Include the following information for all disputed transactions: BTA Account Number Statement Reference Number Invoice Number Passenger Name Transaction Amount Dispute reason Include Bulk Payment amount at the top of your Transaction Level Reconciliation Advice. Click here for more information about preparing your Transaction Level Reconciliation Advice. Home Previous Page Next Page

Important: A separate Transaction Level Reconciliation Advice must be created for each BTA account being paid. Submit document in Excel format. Identify any bulk payment amounts on the Advice, along with the payment amount for each particular account. Place a tick mark next to each transaction that is either: (a) paid in full; or (b) being disputed. Include a reason for each dispute or partial payment in the Comments column. Forward copies of each Transaction Level Reconciliation Advice and each Remittance Advice via secured to Click here for Step 2: Prepare your Remittance Advice Home Previous Page Next Page

BTA – EFT Payment Procedures for Online Statements

BTA – EFT Payment Procedures for BTA Connect
Step 1: Submit BTA Payment, Remittance Advice and Reconciliation Advice via BTA Connect Log into BTA Connect at hk/atwork to complete the Account Reconciliation and produce your Transaction Level Remittance Advice. Once in BTA Connect: Select BTA Account and Statement to be paid Select all transactions to be paid Click “Pay Selected Transactions” to complete Reconciliation For best service, please ensure that: You have received Confirmation of Payment Information You make the payment on the same day. Always provide your Company Name and BTA Account Number when paying online! Home Previous Page Next Page

BTA – EFT Payment Procedures for BTA Connect
Step 1: Submit BTA Payment, Remittance Advice and Reconciliation Advice via BTA Connect Log into BTA Connect at sg/atwork to complete the Account Reconciliation and produce your Transaction Level Remittance Advice. Once in BTA Connect: Select BTA Account and Statement to be paid Select all transactions to be paid Click “Pay Selected Transactions” to complete Reconciliation For best service, please ensure that: You have received Confirmation of Payment Information You make the payment on the same day. Always provide your Company Name and BTA Account Number when paying online! Home Previous Page Next Page

Payment Collection Box
Hong Kong Corporate Cards and Business Travel Accounts Click on a button below to view specific information about your payment options. Mailing Address Payment Collection Box DHL Payment Centers Electronic Payments Home Previous Page

American Express Mailing Address
Mail your cheque to: American Express G.P.O. Box 10066 Central, HK Please note: American Express cannot guarantee the processing of cheques mailed to any alternative address. Please do not send cheques to ADMs or to internal American Express employees. Home Previous Page

Payment Collection Box
You may drop your cheque off at the collection box located at this American Express office: American Express 18/F, Cityplaza 4 12 Taikoo Wan Road Taikoo Shing, Hong Kong Office Hours: 9:00am to 4:30pm, Monday – Friday Closed on Public Holidays Cheques received on weekdays before 4:30pm will be processed on the day that they are received. Any cheque payment received after 4:30pm will be processed on the next business day. Post dated cheques will not be accepted. Home Previous Page

DHL Payment Centers You may submit your cheque to either of the two following DHL Express Center locations: Central DHL Express Center Central MTR Station Shop No. E16 (Next to Exit H) Business Hours: Monday to Friday: 9:00 a.m. – 7:30 p.m. Saturday: 9:00 a.m. – 4:00 p.m. Tsim Sha Tsui DHL Express Center Shop D, G/F, Lyton Building 32-48 Mody Road Tsim Sha Tsui Business Hours: Monday to Friday: 9:00 a.m. – 7:30 p.m. Saturday: 9:00 a.m. – 4:00 p.m. Home Previous Page

Electronic Payment Information
HKD Payments USD Payments Bank Name Hong Kong and Shanghai Banking Corporation Ltd. Standard Chartered Bank (Hong Kong) Ltd. Bank Address 1 Queen’s Road Central Hong Kong 15/F, Standard Chartered Tower 388 Kwun Tong Road Kowloon, Hong Kong Swift Code HSBCHKHHHKH SCBLHKHHXXX Account Holder Name American Express International INC Bank Code 004 003 Account Number Reference Include CID number in Reference Field & Company Name, if allowed Description (if available) Provide full Company Name and Account Number Home Previous Page

Click on a button below to select the information you need.
Hong Kong Corporate Cards and Business Travel Accounts Click on a button below to select the information you need. Missing or Delayed Payments No Remittance Advice/Other Error Home Previous Page

Missing or Delayed Payments
If your account does not show as settled 7 days after payment is made, contact American Express to resolve: Corporate Cardmember Servicing PA Servicing Business Travel Account Servicing Business Travel Account Click here to find out what we need from you in order to research your missing or delayed payment. Home Previous Page Next Page

What We Need to Research a Payment
If your inquiry warrants an investigation, payment details needed for research include: Payment Amount Payment Date Corporation Name Currency Paid: HKD or USD Type of Payment Missing: Total Payment for Statement or Individual Item Payment Was the Remittance Advice provided? Where was the Remittance Advice sent? Was the payment processed by your bank? – If processed, please provide a copy of your bank statement as proof Click here to find out what we will do to resolve your request. Home Previous Page Next Page

Actions and Timelines for Resolving your Request
We will review your information to determine If your situation warrants an investigation. How long will this take? Depending on the situation, it may take up to five (5) business days to research your issue. Once we have determined an outcome, we will contact you to advise you of steps to take to resolve your situation. Home Previous Page

Forgot Remittance Advice or Other Error
If you forgot to send your Remittance Advice with your payment, or if you have other issues with your payment: Submit your Remittance Advice: Follow the instructions given in this module to forward your Remittance Advice to us. What we will do: Please allow up to three (3) business days to process your message and/or Remittance Advice. If we need further information, we will contact you either via , or by calling one of your authorized contact numbers. For further assistance: If we are not able to resolve your issue, please call the appropriate servicing team for your account type: Corporate Cardmember Servicing: PA Servicing: Business Travel Account Servicing: Business Travel Account Home Previous Page

DBS, Standard Chartered and Citibank
Singapore Corporate Cards and Business Travel Accounts Click on a button below to view specific information about your payment options. Mailing Address Payment Drop-Off Box Wire Transfers DBS, Standard Chartered and Citibank Home Previous Page

American Express Mailing Address
Mail your cheque to: American Express Crawford PO Box 883 Singapore Please note: Use the Business Reply Envelope included with your Statement. Payments are updated in our system in 3-5 business days American Express cannot guarantee the processing of cheques mailed to any alternative address. Please do not send cheques to Account Development Managers or to any other American Express employees. Home Previous Page

American Express Payment Drop Off at FES
You may drop off a payment at the American Express service counter shown below. Address FES Tang Plaza 320 Orchard Road Tang Plaza Singapore Hours of Operation 9:30 a.m. – 8:30 p.m. (Daily) Contact Telephone Please note: To ensure that your payment is credited correctly, please present your Statement of Account along with your payment. Cash payments are updated in our system in 1-2 business days Cheque payments made at either address will take 7-10 business days to appear on your account. Home Previous Page

Wire Transfer Information
American Express Funds Transfer Information Beneficiary Bank UOB Beneficiary Account Bank Code 7375 Branch Code 001 Beneficiary Name American Express International Inc. Beneficiary Bank Address 80 Raffles Place UOB Plaza Singapore Swift Code UOVBSGSG Company Name As shown on Card Card Account Number 3762 xxxxxx xxxxx, 3769 xxxxxx xxxxx Home Previous Page

DBS Internet Banking – Standard Chartered – Citibank
DBS Internet Banking Payment When making payments via DBS internet banking payments systems, please be aware of the following information: Payee Name should be AMERICAN EXPRESS SINGAPORE CARDS. DBS allows only 15-digit Card numbers beginning with 37620, and A message stating “Invalid consumer reference numbers are” will show if any other number are displayed. Standard Chartered and Citibank When making payments via Standard Chartered and Citibank payment systems, please be aware of the following information: These systems will issue and mail a cheque payment to Amex (in lieu of a standard electronic payment). Your account will be credited upon receipt of the payment cheque. The time frame for posting this payment to your account varies from 2-7 business days. Home Previous Page

Click on a button below to select the information you need.
Singapore Corporate Cards and Business Travel Accounts Click on a button below to select the information you need. Missing or Delayed Payments No Remittance Advice/Other Error Home Previous Page

Missing or Delayed Payments
If your account does not show as settled 7 days after payment is made, contact American Express to resolve: Telephone Servicing Business Travel Account Servicing Business Travel Account PA Servicing Click here to find out what we need from you in order to research your missing or delayed payment. Home Previous Page Next Page

What We Need to Research a Payment
If your inquiry warrants an investigation, payment details needed for research include: Payment Amount Payment Date Corporation Name Type of Payment Missing: Central Payment or Individual Payment Was the Remittance Advice provided? Where was the Remittance Advice sent? Was the payment processed by your bank? – If processed, please provide a copy of your bank statement as proof Click here to find out what we will do to resolve your request. Home Previous Page Next Page

Actions and Timelines for Resolving your Request
We will review your information to determine If your situation warrants an investigation. How long will this take? Depending on the situation, it may take up to five (5) business days to research your issue. Once we have determined an outcome, we will contact you to advise you of steps to take to resolve your situation. Home Previous Page

Forgot Remittance Advice or Other Error
If you forgot to send your Remittance Advice with your payment, or if you have other issues with your payment: Submit your Remittance Advice: Follow the instructions given in this document to forward your Remittance Advice to us. What we will do: Please allow up to three (3) business days to process your message and/or Remittance Advice. If we need further information, we will contact you either via or by calling one of your authorized contact numbers. For further assistance: If we are not able to resolve your issue, please call the appropriate servicing team for your account type: Telephone Servicing: Business Travel Account Servicing: Business Travel Account Home Previous Page

For Further Assistance
If you have questions about your account, or require further assistance, please contact your local American Express corporate sales representative. Home

Corporate Cardmember Payment Information Tutorial

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