1. Programmer Support

2. Our Primary Goal: Reproduce the Problem

3. The faster we can reproduce the problem, the faster we can find a fix

4. Please provide information: Unique Machine aspects – Are you running on a VM or Shared Network Drive? – Do you lack admin rights?

5. Please provide information: What steps did you take to get the error? What was the error message? What did you expect to happen?

6. Tell us the Date and Time the problem occurred - Your user id is also very helpful

7. Screenshots are very helpful

8. is your friend

9. Log files or landing report xml files may also help

10. Questions?