1. RTÉ Player Advertising Effectiveness Study Report of Findings December 2015 Prepared For PREPARED BY: Ian McShane & John O’Mahony J.6210

2. Introduction

3. 3 Confidential Research Background & Objectives ● RTÉ Digital wished to measure the effect of advertising on Player on the advertiser’s brand equity, as opposed to mere awareness levels alone. ● It was decided that the most effective methodology would be to measure effectiveness by way of conducting an initial base line survey in advance of a series of brands being advertised (the pre survey), followed by a post-brand advertising effectiveness survey. ● Therefore a series of questions was asked in relation to a number of Player advertiser brands, both before and after the campaign. ● The same questions were asked of respondents at the post survey.

4. 4 Confidential Methodology & Timings ● It was felt that the most effective means of conducting this survey was by way of an online survey on the B&A Acumen Panel. ● Acumen Panel is Ireland’s leading online research panel with a total of over 15,000 panellists. ● All participants are demographically controlled in accordance with the broader population, as identified by way of an annual nationwide Establishment Survey, combined with Government population statistics. ● All respondents were pre-selected and invited to take part in the Ad Effectiveness survey based on the qualifying criteria (i.e. 3 month+ Player users). ● For the post survey, respondents clicked on each of two links to specific programmes (incorporating 4 ad campaigns) and watched the pre-roll advertisements before the content ● Fieldwork on the pre survey ran from 3 rd to 13 th November and fieldwork on the post survey took place between 20 th November to 3 rd December, 2015.

5. Brand Values

6. 6 Confidential Bank Brand Value Effect Base: All RTÉ Player Users aged 18+, n=502 Q.6Please click on those bank brands you feel that value applies to. Bank A Bank B PrePostDiffPrePostDiff %% Value 3134+33844+6 Likeable 3745+83641+5 Modern 4446+23840+2 Fresh 3036+63037+7 Irish 75744144+3 Original 3443+92533+8 Accessible 5758+13743+6 Consistent 4249+72939+10 Fun 2136+152237+15 Relevant 5157+63648+12 Trust 3242+102737+10 Real 4656+103848+10 Fair 2841+132845+17 Community 4662+162627+1 Connected 4655+93242+10 Smart 4350+73141+10 Dynamic 3141+102738+11 Innovative 3547+122933+4 Open 3846+83239+7 Vibrant 2942+132840+12 There has been a marked effect on brand imagery following exposure to the Player advertising. Both bank brands advertised improved significantly with regard to the brand values of Fun, and Vibrant. Bank A brand equity also improves significantly with regard to the two values of Community and Innovative. Bank B brand scores witness a significant uplift post campaign in relation to the values Fair and Dynamic.

7. 7 Confidential Mobile Phone Brand Value Effect Base: All RTÉ Player Users aged 18+, n=502 Q.6Please click on those bank brands you feel that value applies to. Telco XTelco Y PrePostDiffPrePostDiff %% Value 3239+746 = Likeable 4045+54451+7 Modern 4649+35459+5 Fresh 3133+24244+2 Irish 1819+12729+2 Original 4052+123739+2 Accessible 525975157+6 Consistent 4858+104147+6 Fun 3236+43947+8 Relevant 5055+55359+6 Trust 4349+64245+3 Real 5359+64856+8 Fair 3541+63949+10 Community 4556+113947+8 Connected 5664+84958+9 Smart 5056+64954+5 Dynamic 4246+44751+4 Innovative 4246+44753+6 Open 4250+84452+8 Vibrant 41 =4552+7 Both mobile telecommunications brands benefit from a post-campaign lift in the values Community, Connected and Open. Telco X brand also improves with regard to the value Original. Meanwhile, scores for Telco Y are significantly higher following exposure to the Player campaign with regard to Fun, Real and Fair.

8. 8 CONFIDENTIAL RTÉ Player Brand Values

9. 9 CONFIDENTIAL RTÉ Player Brand Values Base: All RTÉ Player Users aged 18+, n=502 Q.13Please click on those VOD brands you feel that value applies to. RTÉ Player is most likely to be associated with ‘Irish’, Accessible, ‘Value’, ‘Real’, ‘Community’, ‘Trust’, ‘Fair’ and ‘Relevant’

10. 10 CONFIDENTIAL VOD Service Brand Values Base: All RTÉ Player Users aged 18+, n=502 Q.13Please click on those VOD brands you feel that value applies to. RTÉ Player is much likely to be associated with ‘Trust’, ‘Community’, ‘Irish’, ‘Real’ and ‘Value’ than other key VOD services

11. 11 CONFIDENTIAL VOD Service Brand Values Base: All RTÉ Player Users aged 18+, n=502 Q.13Please click on those VOD brands you feel that value applies to.

12. 12 CONFIDENTIAL Summary

13. 13 Confidential Summary of Main Findings ● The research has demonstrated marked effects on perceptions of all 4 of the brands that were advertised on RTÉ Player ● In each case, there were increases in nearly all brand values between the pre- wave (control) and post-wave (following exposure to the campaigns on RTÉ Player) ● RTÉ Player has very significant competitive advantages over other VOD services on perceptions of Irishness, Value, Real, Trust, Fair and Community