1. Prompt: (“Mark Zampino”) - or - Hi. This is Mark Zampino. You’ve reached my cell phone voice mail. Please leave your name and number and I will return your call.

3. “Stupified”

6. To: Person to whom the message is directed.

7. Cc: Others who might need to know or be interested in knowing…and you want the “To:” person to know that these “Cc:” persons also received it.

8. Bcc: Persons you want to receive it – but you don’t wanted the “To” persons or the “Cc” persons to know the “Bcc” persons received it. OR – It’s a way of protecting the email addresses when you want to send it to a number of people…

9. Subject: The topic – or, often, your “attention getter.” For Example: “From Zampino” (credibility, remember?)

10. Address or Signature Block: All of your appropriate contact information, including website address. Mark Zampino Public Affairs Director CT Society of CPAs 860-258-0212 716 Brook Street, Suite 100 Rocky Hill, CT 06067-3433 markz@ctcpas.org www.ctcpas.org

11. Remember, it is still written (historical) communication! Remember, it is VIRAL! Remember, it is still corporate communication – use a professional tone, proofread for typos (spellcheck doesn’t catch “won/own”).

15. Remember, it is still written (historical) communication! Remember, it is VIRAL! Remember, it is still corporate communication – use a professional tone, proofread for typos (spell check doesn’t catch “won/own”). Don’t write a book – one subject is best, or write “let’s speak by phone.” Use multiple paragraphs!

18. Written Communication: A Double-Edged Blade “The Lincoln Letter”

27. “T.M.I.”

43. Quid Pro Quo

44. Hostile Work Environment (“North Country” Eveleth Mines in Minnesota)

46. “Good Communicators Communicate with Everyone” (Hartford Courant, October 5, 2004)

50. SMILE!

51. So as you’re climbing that ladder to success…

52. (All about AWARENESS)

53. DO be AWARE of HOW COMMUNICATION WORKS

54. Be AWARE of HOW TO BE A GOOD LISTENER

55. Be AWARE that COMMUNICATION REQUIRES PLANNING

59. Questions? Comments?

68. “Why am I excited about MAKING this presentation?

72. Maybe it’s REALLY more like “I can’t TALK yet…”