Presentation on theme: "Best Practices for DPAs: The Citizens' Perspective Peter Schaar The Federal Data Protection Commissioner Germany "Privacy in a New Era: Challenges,"— Presentation transcript:
1 Best Practices for DPAs: The Citizens' Perspective Peter Schaar The Federal Data Protection Commissioner Germany"Privacy in a New Era: Challenges, Opportunities and Partnerships” 13 September 2004 Wroclaw, Poland
2 Accountability In three directions: For individualsFor companiesFor the societyActivate the conscience of the info-societywith view and perspective, as an outlook functionLet the citizens know that there is someone who cares, encourages, provides moral supportOpen doors
3 Transparencythe person in charge (the Commissioner): he should be visible, easy to get in touch withthe office: be present (website, reports, brochures, ...)the procedures (let the citizen follow what is going on in his matter and let him participate, not just send one final letter after a long time)the organisation goals, the values we stand for
4 Responsiveness More than formal responsibility Best help is quick help Respond to citizens‘ needs even where not yet articulatedGive warnings and orientation through the media, where (probably) helpful for many citizensBe multiplicator for news from other countries, from civil society, think and learn globally - act locally, internationally and globallyLearn from “customer management”
5 InnovationOn all levels:technical instruments used by the DPA; client-friendly communication facilitiestechnological forecasting, privacy impact analysismanpower: invite innovative spirits, co-operation with science and education sectors, exchange programs with business, with other sectors, with foreign countries, with NGOs
6 Conclusion and outlook What has been done. What remains to be done Conclusion and outlook What has been done? What remains to be done? We are clearly in a process of improving transparency (this is true for the EU level as well as for many countries) And this hopefully is a key strategy which also will contribute to the other values which we discuss today.