1. Component 4: Introduction to Information and Computer Science Unit 9/Part e: Components and Development of Large Scale Systems

2. Kinds of Tests Volume Security Scalability Sanity Smoke 2 of 4 Component 4/Unit 9e2 Health IT Workforce Curriculum Version 1.0/Fall 2010

3. Kinds of Tests Exploratory Ad Hoc Regression Reliability Installation 3 of 4 Component 4/Unit 9e3 Health IT Workforce Curriculum Version 1.0/Fall 2010

4. Kinds of Tests Maintenance Recovery Accessibility – ADA compliance – Section 508 compliance – Web Accessibility Initiative 4 of 4 Component 4/Unit 9e4 Health IT Workforce Curriculum Version 1.0/Fall 2010

5. 5. Systems Support & Security Managing systems support and security: – User Support – Systems Maintenance – System Security – Physical Security – Backup and Recovery – System Obsolescence Component 4/Unit 9e5 Health IT Workforce Curriculum Version 1.0/Fall 2010

6. User Support User training Help desk Component 4/Unit 9e6 Health IT Workforce Curriculum Version 1.0/Fall 2010

7. Systems Maintenance The modification of a system to correct faults, to improve performance, or to adapt the system to a changed environment or changed requirements. – Maintenance Tasks – Maintenance Management – System performance management Component 4/Unit 9e7 Health IT Workforce Curriculum Version 1.0/Fall 2010

8. Maintenance Tasks Corrective Adaptive Perfective Preventive Component 4/Unit 9e8 Health IT Workforce Curriculum Version 1.0/Fall 2010

9. Maintenance Management Maintenance team Maintenance requests Establishing priorities 1 of 2 Component 4/Unit 9e9 Health IT Workforce Curriculum Version 1.0/Fall 2010

10. Maintenance Management Configuration management Maintenance releases Version control Baselines 2 of 2 Component 4/Unit 9e10 Health IT Workforce Curriculum Version 1.0/Fall 2010

11. System Performance Management Fault management Performance and measurement Capacity planning Component 4/Unit 9e11 Health IT Workforce Curriculum Version 1.0/Fall 2010