1. www.egi.eu EGI-InSPIRE RI-261323 EGI-InSPIRE www.egi.eu EGI-InSPIRE RI-261323 Grid Oversight in Service Level Agreement environment Małgorzata Krakowian, Marcin Radecki On behalf of COD team 1

2. www.egi.eu EGI-InSPIRE RI-261323 Agenda 1.Introduction –Grid oversight structure and responsibilities 2.Background –Grid SLA 3.Grid oversight role in SLA environment

3. www.egi.eu EGI-InSPIRE RI-261323 Team structure – past Long long time ago in EGEE project... 3 COD ROC Handling operational incidents and problems

4. www.egi.eu EGI-InSPIRE RI-261323 Team structure – now But then in EGI project... 4 CODROD NGI ROD NGI ROD NGI FederationNGI Handling operational incidents and problems Escalating long standing issues

5. www.egi.eu EGI-InSPIRE RI-261323 Grid Oversight responsibilities 5 Handling incidents and problems Defining operational processes Supervise OLA commitments

6. www.egi.eu EGI-InSPIRE RI-261323 Supervise OLA commitments 6 OLA Top Level BDII A/R ROD performance index Site A/R SAM system `UNKNOWN` rate ???

7. www.egi.eu EGI-InSPIRE RI-261323 Resource Allocation in EGI Outcome from https://wiki.egi.eu/wiki/Operations/Resource_Allocationhttps://wiki.egi.eu/wiki/Operations/Resource_Allocation Response: 21/44 Types of Resource Allocation Policies: 1.Percent of the resources to national VO and the rest allocated to global VO according to sites or NGI decision (no.10) 2.Defined only by the owners/sites (no.7) 3.VO negotiate with sites but the process is coordinated by NGI (no.3) 4.No need for RAP (no.1) Who owns the resources? 1.Sites (no.12) 2.NGI (no.9)

8. www.egi.eu EGI-InSPIRE RI-261323 SLA in EGI

9. www.egi.eu EGI-InSPIRE RI-261323 Grid SLA SLA is what the IT organisation as a whole (EGI) is promising to the customer (VO). What should EGI promise to VO? What is valuable/essential for VO? –Computing time –Storage EGIVO

10. www.egi.eu EGI-InSPIRE RI-261323 Grid SLA EGI is consolidating resources! EGI should federate SLA processes! Grid SLA

11. www.egi.eu EGI-InSPIRE RI-261323 Our SLA vision Who should be the process owner?

12. www.egi.eu EGI-InSPIRE RI-261323 Grid oversight role

13. www.egi.eu EGI-InSPIRE RI-261323 Handling SLAs NEGOTIATION & SIGNING Goal: Handling negotiation process Keeping an eye on bottlenecks in the process Approving taken decisions Actors: COD, ROD, VO, Site, NGI manager Tools: GGUS ? Handling SLAs is a daily work which concerns:

14. www.egi.eu EGI-InSPIRE RI-261323 Handling SLAs MONITORING Goal: Keeping an eye on SLA metrics Actors: COD, ROD, VO Tools: Nagios, Dashboard, Apel

15. www.egi.eu EGI-InSPIRE RI-261323 Handling SLAs REPORTING Goal: Report on SLA fulfilment Early notifications of SLA violations User support Actors: COD, ROD Tools: Metric portal, GGUS

16. www.egi.eu EGI-InSPIRE RI-261323 Benefits & doubts Ready structures to handle the job: ROD teams are in place, NGIs are required to provide it ROD working model fits to SLA process requirements - daily work according to procedures RODs already monitor the infrastructure – why not SLA? Familiar with: tools incidents and problems local infrastructure all site admins and know site specifics Should ROD be authorized to negotiate and sign agreements? - should it be NGI manager? COD workload ROD workload