1. 5 Steps to Professional Success Developed by the: University of Wisconsin Oshkosh and Wisconsin Department of Health Services

2. Learning Points Learn to project a professional image Understand the rules and guidelines of your job Know how to work within a team Use customer service techniques for the best client/resident care

3. 5 Steps to Professional Success Put Your Best Foot Forward Know the Rules of the Road Don’t Travel Alone Remember the Destination Celebrate Your Journey

4. Step #1: Put Your Best Foot Forward Appearance (How you look) Communication (What you say) Performance (What you do) Attitude (How you approach your work)

5. Step #2: Know the Rules of the Road Work Rules Care Plans The Caregiver Law Reporting Misconduct –Reporting Challenges –Why Caregivers Fail to Report

6. Step #3: Don’t Travel Alone Teamwork Characteristics of a Team Player Team Building Activity

9. Successful Relationships Friends vs. colleagues Too much information Courtesy vs. familiarity Gossip and the grapevine Hot button issues Getting along with the boss Dealing with difficult co-workers

10. Step #4: Remember the Destination Professionalism is a means of reaching your goal The goal is providing high quality care Activity: Think of those in your care as customers Think about your own experiences as a customer

11. Step #5: Celebrate Your Journey Stay Connected Keep Learning Inspire Your Workplace Enjoy Your Trip!

12. Learning Points Review Learn to project a professional image Understand the rules and guidelines of your job Know how to work within a team Use customer service techniques for the best client/resident care