1. Tom Peters’ Leadership2002 Leading in Totally Screwed Up Times CTFA03.02.2002

2. All Slides Available at … tompeters.com

3. The Context.

4. “There will be more confusion in the business world in the next decade than in any decade in history. And the current pace of change will only accelerate.” Steve Case

5. The Leadership 25

6. The Basic Premise.

7. 1. Leadership Is a … Mutual Discovery Process.

8. “I don’t know.”

9. “ Ninety percent of what we call ‘management’ consists making it difficult for people to get things done.” – P.D.

10. The Leadership Types.

11. 2. Great Leaders on Snorting Steeds Are Important – but Great Talent Developers (Type I Leadership) are the Bedrock of Organizations that Perform Over the Long Haul.

12. 25/8/53* (*Damn it!)

13. 3. But Then Again, There Are Times When This “Cult of Personality” (Type II Leadership) Stuff Actually Works!

14. “A leader is a dealer in hope.” Napoleon (+TP’s writing room pics)

15. 4. Find the “Businesspeople”! (Type III Leadership)

16. I.P.M. (Inspired Profit Mechanic)

17. 5. Leadership Mantra #1: IT ALL DEPENDS!

18. Renaissance Men are … a snare, a myth, a delusion!

19. 6. The Leader Is Rarely/Never the Best Performer.

20. 33 Division Titles. 26 League Pennants. 14 World Series: Earl Weaver—0. Tom Kelly—0. Jim Leyland—0. Walter Alston—1AB. Tony LaRussa—132 games, 6 seasons. Tommy Lasorda—P, 26 games. Sparky Anderson—1 season.

21. The Leadership Dance.

22. 7. Leaders DO!

23. The Kotler Doctrine: 1965-1980: R.A.F. (Ready.Aim.Fire.) 1980-1995: R.F.A. (Ready.Fire!Aim.) 1995-????: F.F.F. (Fire!Fire!Fire!)

24. 8. BUT … Leaders Know When to Wait.

25. Tex Schramm: The “too hard” box!

26. 9. Leaders FOCUS!

27. “To Don’t ” List

28. If It Ain’t Broke … Break It.

29. 10. Leaders … FORGET!/ Leaders … DESTROY!

30. Forget>“Learn” “The problem is never how to get new, innovative thoughts into your mind, but how to get the old ones out.” Dee Hock

31. Forbes100 from 1917 to 1987: 39 members of the Class of ’17 were alive in ’87; 18 in ’87 F100; 18 F100 “survivors” underperformed the market by 20%; just 2 (2%), GE & Kodak, outperformed the market 1917 to 1987. S&P 500 from 1957 to 1997: 74 members of the Class of ’57 were alive in ’97; 12 (2.4%) of 500 outperformed the market from 1957 to 1997. Source: Dick Foster & Sarah Kaplan, Creative Destruction: Why Companies That Are Built to Last Underperform the Market

32. “Good management was the most powerful reason [leading firms] failed to stay atop their industries. Precisely because these firms listened to their customers, invested aggressively in technologies that would provide their customers more and better products of the sort they wanted, and because they carefully studied market trends and systematically allocated investment capital to innovations that promised the best returns, they lost their positions of leadership.” Clayton Christensen, The Innovator’s Dilemma

33. 11. Leaders … HONOR THE USURPERS.

34. Saviors-in-Waiting Disgruntled Customers Upstart Competitors Rogue Employees Fringe Suppliers Wayne Burkan, Wide Angle Vision

35. The Cracked Ones Let in the Light “Our business needs a massive transfusion of talent, and talent, I believe, is most likely to be found among non-conformists, dissenters and rebels.” David Ogilvy

36. 12. Leaders Make [Lotsa] Mistakes – and MAKE NO BONES ABOUT IT!

37. Sam’s Secret #1!

38. 13. Leaders Make … BIG MISTAKES!

39. “Reward excellent failures. Punish mediocre successes.” Phil Daniels, Sydney exec (and, de facto, Jack)

40. Create.

41. 14. Leaders Know that THERE’S MORE TO LIFE THAN “LINE EXTENSIONS.” Leaders Love to CREATE NEW MARKETS.

42. No one ever made it into the Business Hall of Fame on a record of “line extensions.”

43. 15. Leaders Pursue DRAMATIC DIFFERENCE!

44. 1 st Law Mktg Physics: OVERT BENEFIT (Focus: 1 or 2 > 3 or 4/“One Great Thing.” Source #1: Personal Passion) 2 ND Law: REAL REASON TO BELIEVE (Stand & Deliver!) 3 RD Law: DRAMATIC DIFFERENCE (Execs Don’t Get It: “intent to purchase” – 100%; “unique” – 0% to 5%) Source: Jump Start Your Business Brain, Doug Hall

45. 16. Leaders LOVE the New Technology!

46. 100 square feet

47. Talent.

48. 17. When It Comes to TALENT … Leaders Always Swing for the Fences!

49. Message: Some people are better than other people. Some people are a helluva lot better than other people.

50. MantraM3 Talent = Brand

51. 18. Leaders LOVE RAINBOWS – for Pragmatic Reasons.

52. “Diversity defines the health and wealth of nations in a new century. Mighty is the mongrel. … The hybrid is hip. The impure, the mélange, the adulterated, the blemished, the rough, the black-and-blue, the mix-and-match – these people are inheriting the earth. Mixing is the new norm. Mixing trumps isolation. It spawns creativity, nourishes the human spirit, spurs economic growth and empowers nations.” G. Pascal Zachary, The Global Me: New Cosmopolitans and the Competitive Edge

53. Passion.

54. 19. Leaders Focus on the SOFT STUFF!

55. BZ: “I am a … Dispenser of Enthusiasm!”

56. Message: Leadership is all about love! [Passion, Enthusiasms, Appetite for Life, Engagement, Commitment, Great Causes & Determination to Make a Damn Difference, Shared Adventures, Bizarre Failures, Growth, Insatiable Appetite for Change.] [Otherwise, why bother? Just read Dilbert. TP’s final words: CYNICISM SUCKS.]

57. The “Job” of Leading.

58. 20. Leaders Know It’s ALL SALES ALL THE TIME.

59. TP: If you don’t LOVE SALES … find another life. (Don’t pretend you’re a “leader.”) (See TP’s The Project50.)

60. 21. But … Leaders Also Break a Lot of China

61. Characteristics of the “Also rans”* “Minimize risk” “Respect the chain of command” “Support the boss” “Make budget” *Fortune, article on “Most Admired Global Corporations”

62. 22. Leadership Is a … Performance.

63. “It is necessary for the President to be the nation’s No. 1 actor.” FDR

64. 23. Leaders … Are The Brand

65. “You must be the change you wish to see in the world.” Gandhi

66. “WHO ARE YOU [these days] ?” TP to Client

67. The End Game.

68. 24. Leaders ??? :

69. “Hire smart – go bonkers – have grace – make mistakes – love technology – start all over again.”

70. “LEADERS NEED TO BE THE ROCK OF GIBRALTAR ON ROLLER BLADES”

71. 25. Leaders Know WHEN TO LEAVE!

72. Thank You !