1. Achieving Business Excellence by Samurai

2. This presentation is my visual understanding of John Spence’s Manifesto ”Achieving Business Excellence” published by ChangeThis http://changethis.com/46.01.AchievingExcellencehttp://changethis.com/46.01.AchievingExcellence You can later use the original Manifesto as a handout.

3. 3 key elements form the foundation for Achieving Business Excellence

4. High quality product Solid financials Change is inevitable

5. 1. you must produce a high-quality product or service All sustainable business success is built on delivering real value to the customer—period 2. you need to have a solid handle on your financials If you aren’t managing cash flow, you won’t be managing much for long! 3. change is inevitable Markets shift, consumer preferences change, new competitors appear, technology advances—and so must you $100 photo by bigevil600 http://www.sxc.hu/photo/984947 I am using these boxes to substitute narration with John Spence’s words.

6. This presentation is my visual understanding of John Spence’s Manifesto ”Achieving Business Excellence” published by ChangeThis http://changethis.com/46.01.AchievingExcellencehttp://changethis.com/46.01.AchievingExcellence You can later use the original Manifesto as a handout. And boxes like this for my own words.

7. 6 common elements for great companies

8. 1. vivid vision

9. 1. vivid vision: A clear and well-thought-out vision of what you are trying to create that is exceptionally well communicated to everyone involved. Imagine photo by jeffpearce http://www.flickr.com/photos/jeffpearce/473580035/

10. John Lennon’s Imagine is a vision “Imagine all the people living life in peace”. It is clear and well-thought-out vision of what he was trying to create and is exceptionally well communicated to everyone involved – to millions of people around the globe. 1. vivid vision

11. 2. best people

12. 2. best people: Superior talents who are also masters of collaboration.

13. 2. best people The winning sports teams, like Brasil’s soccer team, are full of stars. But the stars are not enough unless they play as a team!

14. 3. a performance-oriented culture

15. 3. a performance-oriented culture: One that demands flawless operational execution, encourages constant improvement and innovation, and completely refuses to tolerate mediocrity or lack of accountability.

16. Toyota and Lexus are perfect examples of a culture which demands flawless operational execution, encourages constant improvement and innovation, and completely refuses to tolerate mediocrity. 3. a performance-oriented culture

17. 4. robust communication

18. 4. robust communication: Open, honest, frank and courageous, both internally and externally. Happy family photo by simmbarb http://www.sxc.hu/photo/983338

19. A healthy family needs open, honest, frank and courageous, communication “in sickness or health, for better or worse”. Same applies to successful businesses, for both their internal and external communication, for better and worse messages. 4. robust communication

20. 5. a sense of urgency

21. 5. a sense of urgency: The strong desire to get the important things done while never wasting time on the trivial.

22. When you need a first aid kit, you have a strong desire to get the important things done while never wasting time on the trivial. The kit contains just what you need, and nothing unnecessary. 5. a sense of urgency

23. 6. extreme customer focus

24. 6. extreme customer focus: Owning the voice of the customer and delivering what customers consider truly valuable.

25. 6. extreme customer focus A local man selling ice cream and drinks to tourists on a beach is an expert on customer focus. He knows what you need, he creates an instant need among children, and he is able charge premium price.

26. Achieving Business Excellence

27. by Samurai http://managerstoolbox.blogspot.com/ I hope my visuals help you to better internalize and remember John Spence’s Manifesto ”Achieving Business Excellence” http://changethis.com/46.01.AchievingExcellence